Beyond Unacceptable – Worst Dining Experience of My Life If I could give negative stars, I would. This was, without question, the worst restaurant experience I have ever endured. The level of incompetence, neglect, and sheer disregard for customers at this establishment is absolutely astonishing. From the moment we were seated, it was clear that service was not a priority. While other tables were promptly greeted and served, we were completely ignored. Our server—an unprofessional male with glasses who never bothered to introduce himself—showed zero interest in doing his job. After an absurdly long wait, he finally brought some of the drinks we ordered, sarcastically joking that the rest were coming "slowly but surely." That level of dismissiveness from a server is beyond unprofessional—it's downright insulting. Then came the real nightmare. Forty-five minutes passed before we saw even a simple appetizer salad. Meanwhile, we had to sit and watch our server cater to other tables with ease, proving that our neglect was not due to restaurant busyness, but a clear lack of care and effort. When our food finally arrived, it was a complete disaster. The kids’ pasta dishes were entirely wrong, forcing us to send them back for another 20-minute wait. The Alfredo sauce tasted sour and spoiled, making the already terrible experience worse. And the pizza? A complete joke. Toppings were literally thrown on after baking, as if the kitchen staff couldn’t be bothered to do their job properly. It was one of the laziest, most unappetizing meals I have ever seen in a restaurant. To make matters worse, our server vanished for the rest of the meal, appearing only once when we desperately tried to get drink refills. At this point, we asked to speak with a manager, only to be told we could call another day because they were "too busy." That response alone should tell you everything you need to know about this place. Not only do they serve inedible food with horrendous service, but they also refuse to take any responsibility for it. This restaurant is an absolute embarrassment to the industry. Do not waste your time, money, or dignity here. There are far better places in the area that actually care about their customers. This one should be avoided at all costs.
Atmosphere: 1
Food: 1
Enrique Zuniga
I ordered a large pepperoni pizza to go on 1-29-25 and the Large Pizza was smaller than usual. I have been a customer of Frantones Pizza for over 20 years ordering Large Pizzas to go and I was very disappointed on the size of my pizza when Iopened the box. I called to complaint and I was told that is the correct size . I'm very disappointed at the service I received when I complained . The customer is always right! I am attaching the image of my large pizza so many usual customers can see what I am talking about . For $28 I could of just gone to Pappa Johns and gotten a bigger pizza for half the price!
Atmosphere: 1
Food: 1
Service: 1
Laurie Morrison
Family-friendly, traditional Italian favorite for decades. Welcoming atmosphere, separate side room for meetings or private parties.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza, Meatball
Dontae Williams
Pizza was fire 🔥! Wings were ok, not enough options. Didn't try anything else...
Atmosphere: 4
Food: 4
Service: 4
Louis Luera
Overpriced like everything else. Good food good service
Atmosphere: 3
Food: 3
Service: 3
Fashetty Tobar
Wrong order, the girl was not paying attention, didn't repeat the order back to us to confirm. And then the food came, I'll open a bottle of sauce and pour it over my frozen pasta, same thing. Open a can of soup, repeat. No effort. No, thank you!! On the positive side, the waitress was attentive and kind .
Atmosphere: 1
Food: 1
Service: 2
Dave Casillas
Great family restaurant with great tasting food. Large variety of dishes to choose from. Plenty of parking and easy access.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza, Meat Sauce
Vininth Vininth
Spag x pizza combo is lit
Atmosphere: 4
Food: 5
Service: 4
Bob Stevens
Food was missing the pineapple on our pizza, and the sauce was barely cooked.
The girl taking the orders looks like she doesn't want to be there and is super rude they really need to change the person taking the orders not a good look for your restaurant
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Pepperoni Pizza
Joseph Sanchez
Pizza and 🍺 for the guys 👦 to relax
Parking: No not really
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
Mayra Choi
Something changed about this place. It used to be one of my favorite places. Unfortunately this past time I got food grub there was a disappointment. The food was really bad. The lasagna wasn't fully cooked, the salad was really bad. It was very disappointing 😔
Atmosphere: 3
Food: 1
Service: 3
Rosa M. Rodriguez
I was such a big fan of The Frantone's in Downey since forever, but being that it's closed now that location you have no choice but to come here... Well I been to your location in Cerritos twice in person in different times of my life and the Food it's seasoning the problem to me, your Food tastes very plain to my taste... Yesterday my Brother brought Food over for dinner, your staff forgot packing the salads for the pick up order, that's one... The meat raviolis the sauce was too watered down, and it needed seasoning as well... Today I was having the spaghetti with meatballs, the meatballs had no seasoning added to it, I took a look at the meatballs they had no season to it, just plain big meatballs with no flavor as I was taking a bite... On top of that the spaghetti was dry, didn't have enough sauce so it wasn't saucy enough the spaghetti... The alfredo spaghetti because it wasn't even linguine, I didn't even wanted to try it, it looked too dry on the sauce as well... The cheese sticks we're ok and garlic bread yes, but why would you pack spaghetti watered down sauce for the cheese sticks??? Like who would do that... Just not nice, and yes I'm being a Food Critic because I expected more from this Restaurant being that it's the only one left and I don't know what the Owners are doing??But they need to teach their Staff more about the Downey location, that they were actually way better... And they would make their Food with Love, season right and wouldn't water down their sauce, everything was always on point... And you see I could talk for example, because I used to be one of their Assistant Manager for a Restaurant called Bigs Pizza & More, in my 20s in Downey. I'm sure you have heard of that place before, and well the Owner wouldn't let us take Food out if the Pizza didn't have enough quantity of sauce thick enough, see here the sauce is what makes the Restaurant and the Food taste better... Don't be like Pizza Hut- they watered down all their sauce, and it's terrible and it tastes terrible... Frantone's you have to read some of these comments on here, and give your Customer better Food Service, improve your quality of Food, because you're looking bad out here, and I really Love this Food chain... But 3 times can't be bad, well yes because it has happened to me and my Family, and Friend on the Cerritos location... My Father and me have always bought Food from you guys from the Downey location and we never had no complaints, not once... I would make it a tradition to treat the family on my Birthdays to "Frantone's Downey location". We never were wrong at dinner time "Frantone's Downey location" always gaved me that Authentic Italian Homemade Food Vibe, it was yummy made with Love... I'm a big Italian Foodie... This Cerritos location needs a lot of improvement in everything, hoping the Chef or Chef's helpers get it together on their season and the sauce situation as well, packing your orders right before it leaving the store and with the condiments...Management that's all your butt there in making these improvements, because it falls out on You and the Owners, it's costing money to them... Would love to see this location get better and on your reviews to be good, but mostly on the Food Quality. Sorry but was very disappointed on the dinner yesterday, and today we had some leftover spaghetti with meatballs and I'm trying it now, and it just didn't work...
Loved the pasta and Alfredo sauce
Atmosphere: 4
Food: 3
Service: 4
Beyond Unacceptable – Worst Dining Experience of My Life
If I could give negative stars, I would. This was, without question, the worst restaurant experience I have ever endured. The level of incompetence, neglect, and sheer disregard for customers at this establishment is absolutely astonishing.
From the moment we were seated, it was clear that service was not a priority. While other tables were promptly greeted and served, we were completely ignored. Our server—an unprofessional male with glasses who never bothered to introduce himself—showed zero interest in doing his job. After an absurdly long wait, he finally brought some of the drinks we ordered, sarcastically joking that the rest were coming "slowly but surely." That level of dismissiveness from a server is beyond unprofessional—it's downright insulting.
Then came the real nightmare. Forty-five minutes passed before we saw even a simple appetizer salad. Meanwhile, we had to sit and watch our server cater to other tables with ease, proving that our neglect was not due to restaurant busyness, but a clear lack of care and effort. When our food finally arrived, it was a complete disaster. The kids’ pasta dishes were entirely wrong, forcing us to send them back for another 20-minute wait. The Alfredo sauce tasted sour and spoiled, making the already terrible experience worse.
And the pizza? A complete joke. Toppings were literally thrown on after baking, as if the kitchen staff couldn’t be bothered to do their job properly. It was one of the laziest, most unappetizing meals I have ever seen in a restaurant. To make matters worse, our server vanished for the rest of the meal, appearing only once when we desperately tried to get drink refills.
At this point, we asked to speak with a manager, only to be told we could call another day because they were "too busy." That response alone should tell you everything you need to know about this place. Not only do they serve inedible food with horrendous service, but they also refuse to take any responsibility for it.
This restaurant is an absolute embarrassment to the industry. Do not waste your time, money, or dignity here. There are far better places in the area that actually care about their customers. This one should be avoided at all costs.
Atmosphere: 1
Food: 1
I ordered a large pepperoni pizza to go on 1-29-25 and the Large Pizza was smaller than usual. I have been a customer of Frantones Pizza for over 20 years ordering Large Pizzas to go and I was very disappointed on the size of my pizza when Iopened the box. I called to complaint and I was told that is the correct size . I'm very disappointed at the service I received when I complained . The customer is always right! I am attaching the image of my large pizza so many usual customers can see what I am talking about . For $28 I could of just gone to Pappa Johns and gotten a bigger pizza for half the price!
Atmosphere: 1
Food: 1
Service: 1
Family-friendly, traditional Italian favorite for decades. Welcoming atmosphere, separate side room for meetings or private parties.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza, Meatball
Pizza was fire 🔥! Wings were ok, not enough options. Didn't try anything else...
Atmosphere: 4
Food: 4
Service: 4
Overpriced like everything else. Good food good service
Atmosphere: 3
Food: 3
Service: 3
Wrong order, the girl was not paying attention, didn't repeat the order back to us to confirm. And then the food came, I'll open a bottle of sauce and pour it over my frozen pasta, same thing.
Open a can of soup, repeat.
No effort. No, thank you!!
On the positive side, the waitress was attentive and kind .
Atmosphere: 1
Food: 1
Service: 2
Great family restaurant with great tasting food. Large variety of dishes to choose from. Plenty of parking and easy access.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza, Meat Sauce
Spag x pizza combo is lit
Atmosphere: 4
Food: 5
Service: 4
Food was missing the pineapple on our pizza, and the sauce was barely cooked.
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
Meatballs was not good
The girl taking the orders looks like she doesn't want to be there and is super rude they really need to change the person taking the orders not a good look for your restaurant
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Pepperoni Pizza
Pizza and 🍺 for the guys 👦 to relax
Parking: No not really
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
Something changed about this place. It used to be one of my favorite places. Unfortunately this past time I got food grub there was a disappointment. The food was really bad. The lasagna wasn't fully cooked, the salad was really bad. It was very disappointing 😔
Atmosphere: 3
Food: 1
Service: 3
I was such a big fan of The Frantone's in Downey since forever, but being that it's closed now that location you have no choice but to come here... Well I been to your location in Cerritos twice in person in different times of my life and the Food it's seasoning the problem to me, your Food tastes very plain to my taste... Yesterday my Brother brought Food over for dinner, your staff forgot packing the salads for the pick up order, that's one... The meat raviolis the sauce was too watered down, and it needed seasoning as well... Today I was having the spaghetti with meatballs, the meatballs had no seasoning added to it, I took a look at the meatballs they had no season to it, just plain big meatballs with no flavor as I was taking a bite... On top of that the spaghetti was dry, didn't have enough sauce so it wasn't saucy enough the spaghetti... The alfredo spaghetti because it wasn't even linguine, I didn't even wanted to try it, it looked too dry on the sauce as well... The cheese sticks we're ok and garlic bread yes, but why would you pack spaghetti watered down sauce for the cheese sticks??? Like who would do that... Just not nice, and yes I'm being a Food Critic because I expected more from this Restaurant being that it's the only one left and I don't know what the Owners are doing??But they need to teach their Staff more about the Downey location, that they were actually way better... And they would make their Food with Love, season right and wouldn't water down their sauce, everything was always on point... And you see I could talk for example, because I used to be one of their Assistant Manager for a Restaurant called Bigs Pizza & More, in my 20s in Downey. I'm sure you have heard of that place before, and well the Owner wouldn't let us take Food out if the Pizza didn't have enough quantity of sauce thick enough, see here the sauce is what makes the Restaurant and the Food taste better... Don't be like Pizza Hut- they watered down all their sauce, and it's terrible and it tastes terrible...
Frantone's you have to read some of these comments on here, and give your Customer better Food Service, improve your quality of Food, because you're looking bad out here, and I really Love this Food chain... But 3 times can't be bad, well yes because it has happened to me and my Family, and Friend on the Cerritos location...
My Father and me have always bought Food from you guys from the Downey location and we never had no complaints, not once... I would make it a tradition to treat the family on my Birthdays to "Frantone's Downey location".
We never were wrong at dinner time "Frantone's Downey location" always gaved me that Authentic Italian Homemade Food Vibe, it was yummy made with Love... I'm a big Italian Foodie...
This Cerritos location needs a lot of improvement in everything, hoping the Chef or Chef's helpers get it together on their season and the sauce situation as well, packing your orders right before it leaving the store and with the condiments...Management that's all your butt there in making these improvements, because it falls out on You and the Owners, it's costing money to them... Would love to see this location get better and on your reviews to be good, but mostly on the Food Quality. Sorry but was very disappointed on the dinner yesterday, and today we had some leftover spaghetti with meatballs and I'm trying it now, and it just didn't work...
Food: 1
Service: 1
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