VERY DISTURBING customer service by DEZ RIP. This was the name given to me by the manager, GABBY DIAZ. On October 2, 2025, I approached the counter to pick up my order that I had placed online. I was standing there for approximately 30 seconds waiting for DEZ RIP to complete the order that she was working on. At that time, she looked up and greeted me with, WHAT DO YOU NEED?" I said good morning to her and told her that I was there to pick up my order. She retrieved my order, handed it to me with attitude, and walked away. I requested to speak to a manager. As I was talking to Ms. Diaz about DEZ RIP'S bad customer service and how she addressed me, DEZ RIP interrupted the conversation and was very disrespectful not only to me but also to her manager, Ms. Diaz.
DEZ RIP should not be allowed to have contact with customers. She has a horrible attitude problem!!! I will no longer patronize this establishment.
Atmosphere: 2
Food: 3
Service: 1
Ryan Niederberger
During my second visit to Panera Bread, I had the absolute pleasure of being helped by the manager, Brandon and this experience completely blew my first one out of the water. From the moment I walked in, the atmosphere was inviting, warm, and perfectly maintained. The restaurant was spotless, the lighting was cozy yet bright enough to feel cheerful, and even the music was a vibe. upbeat enough to add energy but not overpowering. It genuinely felt like the kind of place you’d want to sit down, relax, and enjoy your meal without feeling rushed.
Brandon immediately stood out as someone who takes pride in his role and his store. I asked him for a personal recommendation, and without hesitation, he suggested their new Italian Mozz sandwich. Let me just say, it was one of the best sandwiches I have ever had at any restaurant, fast-casual or otherwise. The bread was perfectly toasted, the ingredients fresh, and the flavors balanced so well that every bite felt gourmet. It honestly set a new bar for what I’ll expect from Panera going forward.
To make the visit even better, I decided to treat myself to one of their cinnamon buns. And wow!! this was hands-down the best cinnamon bun I’ve ever had. The icing-to-cinnamon ratio was perfect. It genuinely felt like they spared no expense with the icing, making it rich, sweet, and evenly coated. It almost felt as though Brandon personally iced it himself, it gave the entire dessert a thoughtful, handmade touch that made the whole experience feel even more personal and special.
Brandon’s level of attentiveness and pride in his store is rare to see these days. He made me feel like more than just another customer, and that kind of service leaves a lasting impression. This Panera location will now be my go-to, and I’ll be recommending it to all my friends and family without hesitation.
Thank you, Brandon, for going above and beyond to make what could have been just another meal into an experience that will be very hard to top! Panera is lucky to have you leading this location!
Atmosphere: 5
Food: 5
Service: 5
Michelle Cummings
This is chicken salad?!? Pure mush with dried cranberries added. $15.00 Very disappointing and horribly overpriced.
Manuel Sanchez
Claris is the Goat. She served me with a very positive attitude & was very welcoming!
Cristian
Their speed is slow but their customer service is great.
The bathroom isn't as regularly mantained as it could be.
Vik Riot
Fresh items but usually out of food of choice so forced to pick other food choices which is hard for me since I'm vegan. All out of everything plus bathrooms are run down and dirty.
Jilma Blanco
I did a drive through order this morning around 10.15am. Ordered a large coffee with bacon double take sandwich and a capri sandwich for my daughter. The bacon double take was missing the egg. It was so salty with only bacon and cheese. This is why I hate drive through. Staff are careless for their consumers needs.
Atmosphere: 2
Food: 1
Service: 2
Silvia Cardona
All great except last 3 times I've gone they are out of bread for my soup or salad.. but isn't their name BREAD??
Atmosphere: 5
Food: 5
Service: 5
ROBERT FALIK
NEVER IN MY LIFE HAVE A BEEN TO A PANERA WHERE ITS NOT REAL CLEAN, ESPECIALLY THE BATHROOM LOOKS LIKE THEY HAVENT CLEAN IT IN WEEKS! TOILET IS SO TERRIBLE I. WAS SCARED I COULDNT USE IT. SINK IS EXTREMELY NASTY! AND THIS IS THE MORNING TIME! Need to do a better job! TH MANAGER SAID HE WAS UNAWARE OF THIS! OBVIOUS YOU GUYS NEED NEW MANAGEMENT
Save yourself. The mens room throne has the wrong size ring and lid. This causes excrement to stain everywhere. Its disgusting!!! I washed my hands and just ate next door.
Atmosphere: 1
Food: 1
Service: 1
Brian g
I wanted to let you know about a problem I had with the service provided at your location that happened today on 8-19-2024. Young man his name was Darwin, who took my order and made my food, was picking at his nose and then touching my food without washing his hands. It was really gross and made me uncomfortable.
On top of that, Darwin was really rude. He suggested I should switch my order to a veggie sandwich because he said I "looked fat." That comment was completely inappropriate and hurtful.
I’d like a full refund for my order and some extra compensation for the trouble. I hope this can be sorted out quickly. I will be stopping back sometime this week to speak to a supervisor. But I am leaving this review as a warning to other customers. DO BETTER!
VERY DISTURBING customer service by DEZ RIP. This was the name given to me by the manager, GABBY DIAZ. On October 2, 2025, I approached the counter to pick up my order that I had placed online. I was standing there for approximately 30 seconds waiting for DEZ RIP to complete the order that she was working on. At that time, she looked up and greeted me with, WHAT DO YOU NEED?" I said good morning to her and told her that I was there to pick up my order. She retrieved my order, handed it to me with attitude, and walked away. I requested to speak to a manager. As I was talking to Ms. Diaz about DEZ RIP'S bad customer service and how she addressed me, DEZ RIP interrupted the conversation and was very disrespectful not only to me but also to her manager, Ms. Diaz. DEZ RIP should not be allowed to have contact with customers. She has a horrible attitude problem!!! I will no longer patronize this establishment.
Atmosphere: 2
Food: 3
Service: 1
During my second visit to Panera Bread, I had the absolute pleasure of being helped by the manager, Brandon and this experience completely blew my first one out of the water. From the moment I walked in, the atmosphere was inviting, warm, and perfectly maintained. The restaurant was spotless, the lighting was cozy yet bright enough to feel cheerful, and even the music was a vibe. upbeat enough to add energy but not overpowering. It genuinely felt like the kind of place you’d want to sit down, relax, and enjoy your meal without feeling rushed.
Brandon immediately stood out as someone who takes pride in his role and his store. I asked him for a personal recommendation, and without hesitation, he suggested their new Italian Mozz sandwich. Let me just say, it was one of the best sandwiches I have ever had at any restaurant, fast-casual or otherwise. The bread was perfectly toasted, the ingredients fresh, and the flavors balanced so well that every bite felt gourmet. It honestly set a new bar for what I’ll expect from Panera going forward.
To make the visit even better, I decided to treat myself to one of their cinnamon buns. And wow!! this was hands-down the best cinnamon bun I’ve ever had. The icing-to-cinnamon ratio was perfect. It genuinely felt like they spared no expense with the icing, making it rich, sweet, and evenly coated. It almost felt as though Brandon personally iced it himself, it gave the entire dessert a thoughtful, handmade touch that made the whole experience feel even more personal and special.
Brandon’s level of attentiveness and pride in his store is rare to see these days. He made me feel like more than just another customer, and that kind of service leaves a lasting impression. This Panera location will now be my go-to, and I’ll be recommending it to all my friends and family without hesitation.
Thank you, Brandon, for going above and beyond to make what could have been just another meal into an experience that will be very hard to top! Panera is lucky to have you leading this location!
Atmosphere: 5
Food: 5
Service: 5
This is chicken salad?!? Pure mush with dried cranberries added. $15.00
Very disappointing and horribly overpriced.
Claris is the Goat. She served me with a very positive attitude & was very welcoming!
Their speed is slow but their customer service is great.
The bathroom isn't as regularly mantained as it could be.
Fresh items but usually out of food of choice so forced to pick other food choices which is hard for me since I'm vegan. All out of everything plus bathrooms are run down and dirty.
I did a drive through order this morning around 10.15am. Ordered a large coffee with bacon double take sandwich and a capri sandwich for my daughter. The bacon double take was missing the egg. It was so salty with only bacon and cheese. This is why I hate drive through. Staff are careless for their consumers needs.
Atmosphere: 2
Food: 1
Service: 2
All great except last 3 times I've gone they are out of bread for my soup or salad.. but isn't their name BREAD??
Atmosphere: 5
Food: 5
Service: 5
NEVER IN MY LIFE HAVE A BEEN TO A PANERA WHERE ITS NOT REAL CLEAN, ESPECIALLY THE BATHROOM LOOKS LIKE THEY HAVENT CLEAN IT IN WEEKS! TOILET IS SO TERRIBLE I. WAS SCARED I COULDNT USE IT. SINK IS EXTREMELY NASTY! AND THIS IS THE MORNING TIME! Need to do a better job! TH MANAGER SAID HE WAS UNAWARE OF THIS! OBVIOUS YOU GUYS NEED NEW MANAGEMENT
Atmosphere: 1
Service: 1
Always great food and great service .
Atmosphere: 5
Food: 5
Service: 5
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tasty bagels. love em
Atmosphere: 4
Food: 5
Service: 4
11$ for a small cup of chicken soup is wild.
Atmosphere: 2
Food: 1
Service: 2
Save yourself. The mens room throne has the wrong size ring and lid. This causes excrement to stain everywhere. Its disgusting!!! I washed my hands and just ate next door.
Atmosphere: 1
Food: 1
Service: 1
I wanted to let you know about a problem I had with the service provided at your location that happened today on 8-19-2024. Young man his name was Darwin, who took my order and made my food, was picking at his nose and then touching my food without washing his hands. It was really gross and made me uncomfortable.
On top of that, Darwin was really rude. He suggested I should switch my order to a veggie sandwich because he said I "looked fat." That comment was completely inappropriate and hurtful.
I’d like a full refund for my order and some extra compensation for the trouble. I hope this can be sorted out quickly. I will be stopping back sometime this week to speak to a supervisor. But I am leaving this review as a warning to other customers. DO BETTER!
Thanks,
Brian
Atmosphere: 1
Food: 3
Service: 1
Drive thru wait it's terrible
Service: 1
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