Starbucks
7145 Redwood Blvd, Novato
(415) 209-6195
Recent Reviews
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Use the rewards, it really helps if ur budgeting!
Atmosphere: 5
Service: 5
Usually friendly staff. They welcome you in and out bathroom always clean. Convenient spot and very consistent about the special drink
Atmosphere: 5
Food: 5
Service: 5
I deactivated my Starbucks account after visiting this Starbucks today. I walked in to get some water and was denied. I was told I needed to purchase something to get water. I know this has nothing to do with the employees here- they’re just doing what corporate tells them.
I visit Starbucks often and visit this one while charging my car outside. This is one of multiple bad experience’s with customer service I’ve had with Starbucks over the last year. I can imagine it has to do with people not visiting as much and them having to cut corners (not giving out water 🤯, cutting hours, cutting quality). Such a bummer.
Atmosphere: 2
Food: 2
Service: 1
This is the kindest place ever. I found a 4 dollar bill on The ground and I got to buy a Oreo cake pop. Service is so kind here and the best is that there is free WiFi if you are a kid with money please go here best place ever
Food: 5
Service: 5
I am here everyday. Sometimes twice a day.
Last night I ordered my items, the guy read them back. The order was wrong and when I stated that he says “ well I didn’t hear that”. He was so rude, aggressive, and condescending in our new few exchanges. I asked for a refund and he didn’t refund me the proper amount. He states that I am wrong. The manager comes over and I showed him my bank app, he stated I would have to pay again in order to be refunded the proper amount, though he said I was paying to little for what I ordered and wanted to charge me the new higher “correct amount”. He then took money from his employees tip charge to give me my money back. I refused as that is so egregious. He was more concerned about his profit margins and his till being even more so than his employees tips and doing the RIGHT things by the customers. I also shared I didn’t like how rude the first man was and he said he heard everything and he didn’t hear anything I was saying. No apology was given, no refund was given, no items accepted. How disappointing.
Service: 1
This starbucks has no soap in the bathrooms and no hand sanitizer. One of the dispensers was broken and none of the employees knew that the other soap was empty or how to replace it. This means no one had been washing their hands properly unless they used the sink behind the counter, but even then they said they had no soap to use. How a company in the food service industry can lack basic hygiene products is beyond me.
I’ve also seen a customer playing with an open wound on their hand and laying wet bandaids on the table—and even then the table wasn’t properly wiped down. When it was addressed it was with a singular rag they used on everything else including the other tables.
The guy was more interested in counting his tip jar than taking my order
Atmosphere: 1
Service: 1
Do not go here if you can’t have milk. They blatantly disregard drinks with any milk alternative and then laugh about it. I watched the baristas use normal milk with whipped cream. And when they noticed it wasn’t supposed to be milk he says ‘just wipe it off and add milk. They won’t notice’ and they proceed to laugh and serve the drink. The amount of unprofessionalism is incredible. Go at your own risk.
Service: 1
While I’m here seating drinking my coffee, I keep noticing some customers being a pain to the employees. I live in San Francisco and we don’t have these type of people. Seriously. My dirty chai was perfect. Benches are comfy. People get a life and be nice to others
Atmosphere: 5
Food: 5
Service: 5
I am moving. I ordered two venti iced green tea lemonade drinks for my friend and I. They tasted horrible like a little bit of sour lemon juice thrown into water. I went back today, September 15, to talk to the manager who was crisp and efficient but not kind or sympathetic, or really even helpful. I asked for a store credit. I am a regular Starbucks customer. She said all she could do is replace the drinks and by the way, you should’ve brought them back within two days. Well I am moving. Anyway, I got the replacement drinks out of principle, and they taste really horrible also. I don’t think I’ll be back to this Starbucks and I don’t recommend ordering that drink from that Starbucks. The latte I did order tasted good, but they neglected to put the heat protector on the cup. I didn’t notice it right away, so I almost burned myself. The workers are not taking good care of their elderly clients. Not happy with this Starbucks.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Fast and efficient spot to go for coffee.
Parking: Accessible parking directly in front of the accessible entrance
Wheelchair accessibility: Complete accessibility has been updated for compliance.
Atmosphere: 4
Food: 4
Service: 5
The best staff ever!
Atmosphere: 5
Food: 5
Service: 5
My morning coffee spot
Atmosphere: 5
Food: 5
Service: 5
Love the skinny vanilla lattes and blueberry oatmeal.
Atmosphere: 5
Food: 5
Service: 5
Very nice people great service
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