I'm writing to express significant concerns regarding the Burger King location on Broadway. While there's a prominent 'hiring' sign in the window, I've observed a distinct lack of diversity among the staff. Furthermore, it appears that few, if any, of the employees live in the Rockridge area. This raises questions about their hiring practices and whether they are genuinely providing opportunities for local residents.
Beyond the hiring concerns, I've frequently encountered communication barriers due to language differences, which impacts the level of professional service customers receive. As a US citizen and a member of this community, I believe companies like Burger King have a responsibility to consider local employment and ensure their staff can effectively serve their customer base.
I urge Burger King's management, both at this location and regionally, to investigate these issues. It's crucial to address both the hiring practices to better reflect and support the local community, and to ensure that all customers receive professional and accessible service. This situation needs to be rectified. So I'm going to give this location 1 star because zero isn't an option, and this is based on my repeated negative experiences with their hiring practices and the resulting impact on customer service and local community engagement.
Atmosphere: 1
Food: 1
Service: 1
Maliya
My brother and I had gotten the HTTYD meal, which, was in full honestly awesome. However. At the drive through they had an AI taking the orders which had been incredibly frustrating and made all of us rather upset as it was difficult to communicate for us.
Best place to get your vegetarian impossible burger. Use their app to get almost half off prices and $1 deals for many items on the menu. Wednesdays are whoppers at a great price too. Highly recommended but must use app!!
The food is alright, the only issue is for some reason the buns on the burgers have a weird aftertaste, like sweet other than that the burgers are big and toppings are fresh.
Much smaller portions with a higher price.. it's like the burgers have shrunken
Atmosphere: 3
Food: 3
Service: 5
MrBadassc8
If you can find parking this time of year. The staff is ok but it seems like they pay more attention to the drive through window. You can wait a bit before you get your order going.
Poor in all aspects. Food not fresh & fries were like fried 2 times they were so greasy and hard.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Whopper, Fries
UZI Pro
I tried to make it simple order and the process took forever so I got frustrated and took my business somewhere else
Atmosphere: 1
Service: 1
Noah Blankinship
Always quick and friendly service!
Atmosphere: 5
Food: 4
Service: 5
James Dyer
In drive through sat and waited 10 minutes workers gave me the felling like I was bothering them. Very rude at window took a total of 15 min just to get 2 burgers. Staff getting 20 an hour and can't be bothered to get off their phone to work.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Whopper
Joshua Potgieter
They made me loose money and pay for a meal they did not give me. I was not refunded.
I asked the worker if their address is Avenue… he said yes. So I ordered on the app. When I wanted to pick up the order was sent to the wrong address. When I asked them why did they give me the wrong address they just said they “could not hear me well so just said yes”. They did not help me in anyway so I was not able to get lunch but I paid for it.
I'm writing to express significant concerns regarding the Burger King location on Broadway. While there's a prominent 'hiring' sign in the window, I've observed a distinct lack of diversity among the staff. Furthermore, it appears that few, if any, of the employees live in the Rockridge area. This raises questions about their hiring practices and whether they are genuinely providing opportunities for local residents.
Beyond the hiring concerns, I've frequently encountered communication barriers due to language differences, which impacts the level of professional service customers receive. As a US citizen and a member of this community, I believe companies like Burger King have a responsibility to consider local employment and ensure their staff can effectively serve their customer base.
I urge Burger King's management, both at this location and regionally, to investigate these issues. It's crucial to address both the hiring practices to better reflect and support the local community, and to ensure that all customers receive professional and accessible service. This situation needs to be rectified. So I'm going to give this location 1 star because zero isn't an option, and this is based on my repeated negative experiences with their hiring practices and the resulting impact on customer service and local community engagement.
Atmosphere: 1
Food: 1
Service: 1
My brother and I had gotten the HTTYD meal, which, was in full honestly awesome. However. At the drive through they had an AI taking the orders which had been incredibly frustrating and made all of us rather upset as it was difficult to communicate for us.
Atmosphere: 3
Food: 4
Service: 2
Love it at times
Atmosphere: 5
Food: 5
Service: 4
Love their hambergers.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Whopper, Fries, Impossible Whopper
Bad, very bad
Atmosphere: 1
Food: 1
Service: 1
Best place to get your vegetarian impossible burger. Use their app to get almost half off prices and $1 deals for many items on the menu. Wednesdays are whoppers at a great price too. Highly recommended but must use app!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Onion Rings, Impossible Whopper
The food is alright, the only issue is for some reason the buns on the burgers have a weird aftertaste, like sweet other than that the burgers are big and toppings are fresh.
Recommended dishes: Fries, Onion Rings, Flame Grilled Beef
Much smaller portions with a higher price.. it's like the burgers have shrunken
Atmosphere: 3
Food: 3
Service: 5
If you can find parking this time of year. The staff is ok but it seems like they pay more attention to the drive through window. You can wait a bit before you get your order going.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Impossible Whopper, Onion Rings
The lock on the restroom door is broken. There's urine surrounding the toilet.
Atmosphere: 2
Food: 4
Service: 4
Restaurantji Recommends
Poor in all aspects. Food not fresh & fries were like fried 2 times they were so greasy and hard.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Whopper, Fries
I tried to make it simple order and the process took forever so I got frustrated and took my business somewhere else
Atmosphere: 1
Service: 1
Always quick and friendly service!
Atmosphere: 5
Food: 4
Service: 5
In drive through sat and waited 10 minutes workers gave me the felling like I was bothering them. Very rude at window took a total of 15 min just to get 2 burgers. Staff getting 20 an hour and can't be bothered to get off their phone to work.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Whopper
They made me loose money and pay for a meal they did not give me. I was not refunded.
I asked the worker if their address is Avenue… he said yes. So I ordered on the app. When I wanted to pick up the order was sent to the wrong address. When I asked them why did they give me the wrong address they just said they “could not hear me well so just said yes”. They did not help me in anyway so I was not able to get lunch but I paid for it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Whopper
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