Just had an absolutely horrible experience at Chipotle at 1302 Broadway, Oakland, CA 94612, on May 25th around 3:00 pm. He wasn't wearing a name tag, but a black male around 18-20 years old made my burrito, and I don't know if it was his first day on the job but he was the slowest, most unfriendly food worker I think I've ever seen. No greeting of any kind, he just walked up to the counter and stared at me with a surly look on his face. He also moved like he was in SUPER slow motion. It was really bizarre how slow he moved, like it was some big joke or he was trying to make a point that he didn't like me. He also changed his gloves twice, taking a long time to do it. The whole thing was just very weird and unpleasant. If he doesn't want me in his store, no problem. I will never be back. I've heard a lot of horror stories about how bad Chipotle has become recently and I guess they're true. The food tasted OK (I had the honey chicken) but everything was about room temperature and the tortilla was like rubber. No way that food was safe. That store needs a new manager before someone gets sick and sues the company. Right now, I'm going to file a complaint with the California Department of Public Health. One star.
Bryan O'Malley
Workers are pretty chill, not sure why there's so many comments about portion size, every time I've ordered here I've gotten totally overloaded burritos the staff could barely close.
Alex Krentsel
Quick and good chipotle
Chris Thorn
Friendly staff. Overworked with only two on duty at lunch time.
Kiana Wright
They only give you half portions and service is painfully slow.
Sara Ogilvie
Kyoko, Kianda and the afternoon team did an outstanding job with my order, as always. Perfect portions of fresh, well prepared ingredients. The store was clean and welcoming. I enjoy ordering dinner for my family here because I know I am going to have a great experience.
S N
Least quantity out of all the Chipotles I have been to.
Paige Hillstrom
There was a woman working the counter being constantly misgendered and called slurs by customers and her coworkers did not help or stand up for her. If this is the environment Chipotle creates for trans people then I will not be continuing to give them my business
Fianko Buckle
Every time I get a burrito here, it’s folded so terribly. Every time when I get a burrito from this location it unravels right out the aluminum. Got double wrap today to ensure the burrito would hold, but they rushed so much that half the guacamole squeezed out as they were folding and now there’s guacamole all over one side. Couldn’t eat burrito without a palm full of guacamole. They gotta take their time and get a grip on this.
They also spill food across different containers all the time. I got no lettuce but had chunks of it in my guac. I got steak but there were pieces of that new braised beef or pork or whatever.
Gave 2 stars instead of 1 because the employees are nice at least.
Anthony Pitts
This was my first time at this location. The staff is helpful with answering questions. The food was great. It's easy to get around the place with a walker. I personally will be back.
Wheelchair accessibility: It's located on street level.
Very bad customer service i don’t know how they still open this place needs to be shut down immediately.
Atmosphere: 1
Food: 1
Service: 1
Mandolin Mariposa
No bathroom even for paying customers while it’s open. Was told I couldn’t use it even though I was getting food. Decided not to eat there instead. Pretty sure it’s illegal.
Atmosphere: 1
Food: 1
Service: 1
Alejandro Garcia
The lady charged me for two orders and she did not want to return my money back. The other order was from for another customer
Atmosphere: 2
Food: 2
Service: 1
Ryan H
Fantastic staff and a much needed staple food eatery located in a hard working class traffic area.
Atmosphere: 5
Food: 5
Service: 5
Johann Fischer
Nicest chipotle I have ever been. Workers nice, not out of anything and music playing. Not any of the workers was high.
Just had an absolutely horrible experience at Chipotle at 1302 Broadway, Oakland, CA 94612, on May 25th around 3:00 pm. He wasn't wearing a name tag, but a black male around 18-20 years old made my burrito, and I don't know if it was his first day on the job but he was the slowest, most unfriendly food worker I think I've ever seen. No greeting of any kind, he just walked up to the counter and stared at me with a surly look on his face. He also moved like he was in SUPER slow motion. It was really bizarre how slow he moved, like it was some big joke or he was trying to make a point that he didn't like me. He also changed his gloves twice, taking a long time to do it. The whole thing was just very weird and unpleasant. If he doesn't want me in his store, no problem. I will never be back. I've heard a lot of horror stories about how bad Chipotle has become recently and I guess they're true. The food tasted OK (I had the honey chicken) but everything was about room temperature and the tortilla was like rubber. No way that food was safe. That store needs a new manager before someone gets sick and sues the company. Right now, I'm going to file a complaint with the California Department of Public Health. One star.
Workers are pretty chill, not sure why there's so many comments about portion size, every time I've ordered here I've gotten totally overloaded burritos the staff could barely close.
Quick and good chipotle
Friendly staff. Overworked with only two on duty at lunch time.
They only give you half portions and service is painfully slow.
Kyoko, Kianda and the afternoon team did an outstanding job with my order, as always. Perfect portions of fresh, well prepared ingredients. The store was clean and welcoming. I enjoy ordering dinner for my family here because I know I am going to have a great experience.
Least quantity out of all the Chipotles I have been to.
There was a woman working the counter being constantly misgendered and called slurs by customers and her coworkers did not help or stand up for her. If this is the environment Chipotle creates for trans people then I will not be continuing to give them my business
Every time I get a burrito here, it’s folded so terribly. Every time when I get a burrito from this location it unravels right out the aluminum. Got double wrap today to ensure the burrito would hold, but they rushed so much that half the guacamole squeezed out as they were folding and now there’s guacamole all over one side. Couldn’t eat burrito without a palm full of guacamole. They gotta take their time and get a grip on this.
They also spill food across different containers all the time. I got no lettuce but had chunks of it in my guac. I got steak but there were pieces of that new braised beef or pork or whatever.
Gave 2 stars instead of 1 because the employees are nice at least.
This was my first time at this location. The staff is helpful with answering questions. The food was great. It's easy to get around the place with a walker. I personally will be back.
Wheelchair accessibility: It's located on street level.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Restaurantji Recommends
Very bad customer service i don’t know how they still open this place needs to be shut down immediately.
Atmosphere: 1
Food: 1
Service: 1
No bathroom even for paying customers while it’s open. Was told I couldn’t use it even though I was getting food. Decided not to eat there instead. Pretty sure it’s illegal.
Atmosphere: 1
Food: 1
Service: 1
The lady charged me for two orders and she did not want to return my money back. The other order was from for another customer
Atmosphere: 2
Food: 2
Service: 1
Fantastic staff and a much needed staple food eatery located in a hard working class traffic area.
Atmosphere: 5
Food: 5
Service: 5
Nicest chipotle I have ever been. Workers nice, not out of anything and music playing. Not any of the workers was high.
Atmosphere: 5
Food: 5
Service: 5
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