Dunkin'

451 Hegenberger Rd, Oakland
(510) 639-9188

Recent Reviews

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Vale Cruz

Very bad service... wrong food... they didn't tell us what they didnt have until they gives the food out... they took very long to give my food and cool.... they gave me what i order , they give something totally different... ask for sugar for my coffee and ketchup they didnt have some... the coffee was super bad taste .... never again go to back

Atmosphere: 1

Food: 1

Service: 1

Raymond Haley

Ordered avocado toast. Ordered on instore kiosk. Only one person ahead of
Me. Sign stated my was in process for 5 minutes . Then displayed ready for pickup. It was an additional 6 minutes for food to arrive. Didn’t eat the sandwich tossed in trash.

Atmosphere: 2

Food: 1

Service: 1

ESLAM Alhuri

I would give them -5 if I could ,worst customer service ever , waste of time , ignorante staff

Service: 1

Elizabeth Adam

Waited 15 mins in drive thru line w no way to escape. Unreal. The person in front of me and I both left without ordering. So each car took 7 mins to get their order. Feel bad for the 4th person behind me-they were in for a long wait.

Salah Humaisan

1 hour to get ice coffee ready.worst location ever

Atmosphere: 1

Food: 1

Service: 1

Roberto Barbosa

Will not visit this location again.
Bad service, drive thu line looks like it hasn't been cleaned nor maintained. Only people in drive thu and still got order wrong. Drive thu speaker don't work.

Atmosphere: 1

Food: 3

Service: 3

Vivian Chin

Plain awful service. Went there to pick up an order from too good to go. Store closes at 4p, I arrived shortly after 3p to pick up only to find the front door locked. An employee showed up behind the door, so I showed him the screen for pick up. He said only drive thru is open at this hour. Fine, I'll head to the drive thru. After 20+min of waiting at the slooooow drive thru line (only 3 cars before me), I finally pulled up to the window, only to be told by the same employee that they're out of donuts. Wtf? why didn't he just tell me that when I showed him the pickup screen earlier at the door?? Wasted 30min of my life for nothing. Stay away!

Atmosphere: 1

Service: 1

D Martin

Service was great, however when it comes to fresh donuts you just can't beat the mom-and-pop shops.

Food: 1

Service: 4

Recommended dishes: Donut

Aisha Jamila Shah

Absolutely revolting coffee! I ordered a latte, and it tasted like hot milk. I asked for more coffee, but that didn't help the taste at all.

Atmosphere: 1

Food: 1

Service: 1

Wafee abdo

The worst donut shop is there is no cleanliness or interaction with customers and employees

Atmosphere: 1

Food: 1

Service: 1

John Mac

Customer service was great; hash browns were a little burnt; an employee in the back was yelling about some stock related shenanigans most of the time I was dining in.

Food: 4

Service: 5

Ahmad Walid Aziz

i came here at 2:45 and they are supposed to be closed at 3:00 the guy inside he locked the door 15 mints ahead. Not recommended at all.

Atmosphere: 1

Food: 1

Service: 1

Jennifer Orellana

Super, very bad service... they couldn't place our order... and we waited about 30 minutes oh more for them to prepare 3 drinks for us...

Atmosphere: 1

Service: 1

Gregory Anderson-Rosendahl

Waited too long for 1 doughnut. People were coming and going and the staff helped whomever they wanted to. I was overlooked several times and even when I told them what I wanted, they dismissed me in favor of asking other customers what they wanted. This place is a toilet!!!

Parking: Dirty and un-trained staff

Atmosphere: 1

Food: 1

Service: 1

Jolisa Pintarich

The absolute worst ice cream I've ever had. Freezer burned and old. They had no idea what the flavors were because they were all labled wrong. Milk shake was so watery you couldn't tell if it had any ice cream in it. Tasted like room temperature milk.

Atmosphere: 1

Food: 1

Service: 1

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