Dunkin'
451 Hegenberger Rd, Oakland
(510) 639-9188
Recent Reviews
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⭐️⭐️⭐️⭐️⭐️
I always enjoy stopping at this Dunkin’, but I have to give a special shoutout to Leslie. She’s always so kind, welcoming, and goes above and beyond to make sure everything is just right. She brings such a positive vibe and makes my visit a great start to the day. Big thanks to Leslie for the great service!
Atmosphere: 5
Food: 5
Service: 5
Hours on Google are wrong. Not open at 6:00 am on Sunday
That must be the worst dunkin in the US lol. Felt depressed just by spending 2 minutes there.
Atmosphere: 1
Food: 1
Service: 1
Placed order on the app and accidentally chose walk in instead of drive thru🤯. My car window is broken and won't go up so I don't feel comfortable leaving it in the parking lot to go inside. I already paid for my order why can't they hand it out the window? Why do I have to walk inside?????? Absolutely ridiculous. Makes no sense. Now I don't get to have the food I paid for.
Atmosphere: 1
Food: 3
Service: 1
Worst Dunkin’ to ever exist. Please shut down and close operations. YOU ARE GETTING PEOPLE SICK
If you drink coffee from anywhere else something is wrong with you.
Atmosphere: 5
Food: 5
Service: 5
Frank, Stanley and Leslie are my morning favorites. They always welcome me in and make sure my drinks are ready when I order ahead. They are a great example of what customer service looks like and I will always return!!!
Service: 5
Watch out your car
Atmosphere: 2
Service: 1
Easily the worst Dunkin I’ve ever been to. It always takes two or three attempts to get your order correct, and the employees are always rude about it. Very slow even when it’s not busy. Know what you’re getting into and plan extra time if you’re stopping here.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Sausage Egg and Cheese
I visited this Dunkin’ Donuts today and had a disappointing experience. I waited in the drive-through for about 10 minutes after being told, “We’ll be with you in one minute.” No one ever followed up. I eventually went inside, only to find two employees chatting and laughing—one of them wasn’t even working. I stood at the counter for another five minutes without being acknowledged, so I left.
It’s clear that customer service isn’t a priority at this location, and it doesn’t seem like the owner is invested in maintaining standards.
That said, I’ve had a better experience here once before—a woman working that day was polite and helpful. Unfortunately, that level of service wasn’t present this time.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Immaculate vibes amazing service perfect delivery and execution
Atmosphere: 5
Food: 5
Service: 5
Never going anywhere
Horrible service. This place will shut down one day.
Atmosphere: 1
Food: 1
Service: 1
Jermaine was fantastic. Great attitude Fast service. Way above the usual in todays food industry. Highly recommend
Atmosphere: 4
Food: 5
Service: 5
Good location; great service. Frank is the best!
Atmosphere: 3
Food: 4
Service: 5
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