We love HS’s ice cream and this 1-star review is entirely for the lack of service at this location tonight. We approached, looked at the menu, excited for the new flavors (I got HS’s newsletter about them this afternoon!) and waited for the woman to turn around to help us. No acknowledgment. So I said “Hello?” And she does not turn around. I’m puzzled. Does she have earbuds in both ears? So I practically screamed to get her attention, at which point, she turned around, looked at us, mumbled something, and turned back to cleaning the counter. Seriously? We watched her clean for another 20 seconds and decided to go to Miharu instead. Apparently this happened to my partner the last time he came, too.
Am I trying to get her fired? Maybe. But this really is a management issue. Train better or you will lose business. And there was no line tonight to say she was busy. That back counter better be sparkling!
Aj Zurc
Omg. Taste of heaven.
makaveli
the closed early😠 before 23:14 when they close at 23:30
update: my boyfriend is obsessed with this place. some might say its become an addiction.
Michael Taylor
Good experience every time I go here
Ben Bachman
Really good
Mat Lit
Had a great double scoop here. Always love Humphrey flavors. Novel, but not weird.
Hope OConnell
Overpriced with gentrified flavors and tiny serving sizes! $6.50 for a dollop at best?!? Hell naw
Dieanna Prudholme
Special Breakfast was a little runny, but delicious! Great flavor options
Such a nice experience. The store assistant here was so friendly and nice. She made is smile! The ice cream is very good too!
Atmosphere: 5
Food: 5
Service: 5
Zainab A
Customer service is the BEST!!
Atmosphere: 5
Food: 5
Service: 5
Renée J
literally cannot help myself when I walk past, especially after a few at drake’s next door. They do have 1 or 2 vegan options, usually almond joy which is great but I look out for their chocolate.
Kirby Schmidt (KIRBY)
I feel like I've used all of my best words to describe excellent ice-cream and service. I'm speechless. ???
Will S
We've had HS ice cream on occasion over the years and it's as good as it always is. Definitely one of our favorite ice cream places. The finish/mouth feels clean and milky vs creamy and viscous like Mitchell's for example (both have their place and time).We have tried to like one of the other currently popular places whose name has salt in it, but after three tries we've come to accept that it just wasn't up to our liking. HS is much better for us.Service was upbeat and friendly here even though I know he was tired from what must've been a busy day (extra warm outside).
We love HS’s ice cream and this 1-star review is entirely for the lack of service at this location tonight. We approached, looked at the menu, excited for the new flavors (I got HS’s newsletter about them this afternoon!) and waited for the woman to turn around to help us. No acknowledgment. So I said “Hello?” And she does not turn around. I’m puzzled. Does she have earbuds in both ears? So I practically screamed to get her attention, at which point, she turned around, looked at us, mumbled something, and turned back to cleaning the counter. Seriously? We watched her clean for another 20 seconds and decided to go to Miharu instead. Apparently this happened to my partner the last time he came, too.
Am I trying to get her fired? Maybe. But this really is a management issue. Train better or you will lose business. And there was no line tonight to say she was busy. That back counter better be sparkling!
Omg. Taste of heaven.
the closed early😠 before 23:14 when they close at 23:30
update: my boyfriend is obsessed with this place. some might say its become an addiction.
Good experience every time I go here
Really good
Had a great double scoop here. Always love Humphrey flavors. Novel, but not weird.
Overpriced with gentrified flavors and tiny serving sizes! $6.50 for a dollop at best?!? Hell naw
Special Breakfast was a little runny, but delicious! Great flavor options
The ice cream was so good! I got the affogato :3
Atmosphere: 5
Food: 5
Service: 5
Open courtyard at Hive.
Well secure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vietnamese Coffee Ice Cream, Secret Breakfast, Scoop of Ice Cream Waffle Cone
Restaurantji Recommends
Such a nice experience. The store assistant here was so friendly and nice. She made is smile! The ice cream is very good too!
Atmosphere: 5
Food: 5
Service: 5
Customer service is the BEST!!
Atmosphere: 5
Food: 5
Service: 5
literally cannot help myself when I walk past, especially after a few at drake’s next door. They do have 1 or 2 vegan options, usually almond joy which is great but I look out for their chocolate.
I feel like I've used all of my best words to describe excellent ice-cream and service. I'm speechless. ???
We've had HS ice cream on occasion over the years and it's as good as it always is. Definitely one of our favorite ice cream places. The finish/mouth feels clean and milky vs creamy and viscous like Mitchell's for example (both have their place and time).We have tried to like one of the other currently popular places whose name has salt in it, but after three tries we've come to accept that it just wasn't up to our liking. HS is much better for us.Service was upbeat and friendly here even though I know he was tired from what must've been a busy day (extra warm outside).
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