I waited 35 minutes for an Oxtail Ramen, only to receive a completely wrong vegetarian bowl when I got back to my office in the rain. I walked back to fix it, and the server, Chelsea, admitted the mistake but offered no apology, no compensation, and said the correct dish would “take a long time.”
When I asked to at least take the incorrect dish, she said she had already thrown it away and then pointed at the trash can, telling me I could grab it from there if I wanted. Completely unacceptable.
When I asked for a manager, I was told none were available, the phone line was constantly busy, and after making me wait, she handed me a number and said:
“please don’t come back.”
To top it off, the manager email she gave me doesn’t even exist.
Disorganized, disrespectful, and genuinely shocking behavior. I won’t return.
Atmosphere: 4
Food: 3
Service: 1
Elize Manoukian
Ordered the shrimp ramen and had food poisoning for two days after :( buyer beware
Atmosphere: 1
Food: 1
Service: 1
María Angélica Hernández Jiménez
my favorite food
Atmosphere: 5
Food: 5
Service: 5
Bandana Garg
Decent ramen. Hamachi carpaccio was good. Plenty of open tables during lunch
Atmosphere: 4
Food: 4
Service: 4
Chanelle
I got the salmon bowl. It was very delicious. Would love to come back here in the evening for some drinks as well. Total vibe.
Atmosphere: 5
Food: 5
Service: 5
Henry Stokes
Everything went so smoothly. Super easy and convenient!
Dev Doshi
Lots of great options on the menu and great recommendations from the bartender John
Atmosphere: 5
Food: 5
Service: 5
Michael Wu PhD
We came back after many years and they seem to improved quite a bit. They even have a happy hours now.
Atmosphere: 3
Food: 4
Service: 5
jessica washington
I am not being dramatic when I say this is some of the best ramen I have had. I got the pork belly miso ramen and it was so tasty. I would recommend 100%. The staff is also very friendly!
Atmosphere: 5
Food: 5
Service: 5
V Magaña
Staff has always been friendly when I pick up my to go orders
I don’t know much about this restaurant but they were kind when not enough people are
Atmosphere: 5
Food: 5
Service: 5
Mika
Oxtail ramen 😋
Atmosphere: 4
Food: 4
Service: 4
Reginice
This review is based on my delivery order.
I had the Recovery Meal; includes your choice of a ramen bowl, 3 pieces veggie or pork gyoza, negi chashu mini donburi or small salad, and a non-alcoholic drink. I opted for the Veggie Ramen, veggie gyoza, salad, and Yuzu lemonade.
The veggie ramen was flavorful. The veggie gyoza with the dipping sauce, yummy! The dressing on the salad made it so delicious. I’m a huge fan of yuzu and the yuzu lemonade really hit the spot!
I appreciate restaurants that have okay-based and vegan options. I hope they expand on these options.
I’m met three friends there for dinner before a show at the Fox and the Ramen was very good. Service was a bit slow.
Atmosphere: 4
Food: 5
Service: 4
Joseph Coates
This was my first visit, I really enjoyed the service and it was my first time buying Ramen but the was it was prepared sets it apart from other. It was great
Terrible experience at Itani Ramen in Oakland.
I waited 35 minutes for an Oxtail Ramen, only to receive a completely wrong vegetarian bowl when I got back to my office in the rain. I walked back to fix it, and the server, Chelsea, admitted the mistake but offered no apology, no compensation, and said the correct dish would “take a long time.”
When I asked to at least take the incorrect dish, she said she had already thrown it away and then pointed at the trash can, telling me I could grab it from there if I wanted. Completely unacceptable.
When I asked for a manager, I was told none were available, the phone line was constantly busy, and after making me wait, she handed me a number and said:
“please don’t come back.”
To top it off, the manager email she gave me doesn’t even exist.
Disorganized, disrespectful, and genuinely shocking behavior. I won’t return.
Atmosphere: 4
Food: 3
Service: 1
Ordered the shrimp ramen and had food poisoning for two days after :( buyer beware
Atmosphere: 1
Food: 1
Service: 1
my favorite food
Atmosphere: 5
Food: 5
Service: 5
Decent ramen. Hamachi carpaccio was good. Plenty of open tables during lunch
Atmosphere: 4
Food: 4
Service: 4
I got the salmon bowl. It was very delicious. Would love to come back here in the evening for some drinks as well. Total vibe.
Atmosphere: 5
Food: 5
Service: 5
Everything went so smoothly. Super easy and convenient!
Lots of great options on the menu and great recommendations from the bartender John
Atmosphere: 5
Food: 5
Service: 5
We came back after many years and they seem to improved quite a bit. They even have a happy hours now.
Atmosphere: 3
Food: 4
Service: 5
I am not being dramatic when I say this is some of the best ramen I have had. I got the pork belly miso ramen and it was so tasty. I would recommend 100%. The staff is also very friendly!
Atmosphere: 5
Food: 5
Service: 5
Staff has always been friendly when I pick up my to go orders
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I don’t know much about this restaurant but they were kind when not enough people are
Atmosphere: 5
Food: 5
Service: 5
Oxtail ramen 😋
Atmosphere: 4
Food: 4
Service: 4
This review is based on my delivery order.
I had the Recovery Meal; includes your choice of a ramen bowl, 3 pieces veggie or pork gyoza, negi chashu mini donburi or small salad, and a non-alcoholic drink. I opted for the Veggie Ramen, veggie gyoza, salad, and Yuzu lemonade.
The veggie ramen was flavorful. The veggie gyoza with the dipping sauce, yummy! The dressing on the salad made it so delicious. I’m a huge fan of yuzu and the yuzu lemonade really hit the spot!
I appreciate restaurants that have okay-based and vegan options. I hope they expand on these options.
Vegan veggie vegetarian plant-based.
Food: 5
Recommended dishes: Veggie Miso Ramen, Chashu Pork Donburi Platter
I’m met three friends there for dinner before a show at the Fox and the Ramen was very good. Service was a bit slow.
Atmosphere: 4
Food: 5
Service: 4
This was my first visit, I really enjoyed the service and it was my first time buying Ramen but the was it was prepared sets it apart from other. It was great
Atmosphere: 5
Food: 5
Service: 5
Loading...