Lena's Soul Food

Lena's Soul Food is a restaurant that has been serving the community for over 10 years. They are known for dishes such as baked fish, oxtails, neckbones, and rice. Some customers have described the food as delicious and some of the best around, while others have found it to be inconsistent in quality.

The restaurant's neckbones and rice have been praised, and their mac and cheese is said to be lovely when it is fresh. However, the food is sometimes served cold and the overall rating given by one customer was a 6/10. The customer service has also been criticized for not being the best and there being friendlier representatives at other restaurants.

One of the main issues brought up in the reviews is the lack of transparency regarding fees charged by the restaurant. There is a 1% surcharge for supporting Oakland Community Kitchens, which is not clearly communicated to customers. It is not mentioned on the flyer on the door, but only on the itemized bill. The charge is labeled as "tax 1" and "tax 2" on the bill, which caused confusion for the customer. The manager offered to refund the charge if customers make a fuss about it, but the customer felt that it should be clearly stated and customers should be asked for their consent before being charged.

In conclusion, Lena's Soul Food is a restaurant that has been serving the community for over a decade, known for dishes such as baked fish, oxtails, neckbones, and rice. The food has been described as delicious, but also inconsistent in quality. The customer service has been criticized, and the main issue brought up in the reviews is the lack of transparency regarding fees charged by the restaurant.