HORRIBLE RUDE SERVICE! I will always support small businesses until they act like this.I’m recovering from an injury & I can’t cook. I pay someone $25/hr to help me & asked if she was hungry. I ordered $75 worth of food last night & had extra so I wanted to get more crème & papusas. I ordered $40 worth of food off the Google app because I don’t have a Door Dash or Uber Eats account or any of that- I usually call it in or have someone go get it bc Uber Eats & all them treat businesses & their Drivers like garbage.My helper went there & the lady wanted to know what name it was under. She put me on speaker phone and I said “try Anne” or (a couple others it might be). I don’t give Google my personal info or have anything else Google on my phone, even because you always have to reset the data privacy settings. I even told her my exact order.The lady was like it’s not under those names. Just trying to get rid of my helper, who needed to leave. I was like “Are you serious?” I couldn’t believe she wasn’t going to try to find my order!I finally got her to ask me what it was under and I said Door Dash and told her that I order from there all the time, my exact order again, and she was just like “Sorry can’t help you”. I told her I knew it was there, that I would have to cancel the order with Door Dash and get a refund if she didn’t want to look for it and she sent my Helper away, on top of being completely rude to a poor woman just also trying to do her job.She sent my helper away so I lost the time it took to order, her leaving to pick up the food, time waiting there and then on the phone, which was close to an hour. Since I’m not going to pay someone in 15 minutes increments, it was $25. While not working & paying for help, eating out, etc.Not sure why anyone would do that or think that I would (if I could) drive over there to get the food? What would be different? I sent my helper the same screenshots I could show them & it had the correct information on it. I logged in to double check. Just wow!I really hope the owner sees this and looks up how often I ordered food from JUST THIS ACCOUNT ALONE, so they know what kind of business they lost by being awful.Not to mention when I have company over, at least once a week, & we take turns paying. Or send one of my 4 Roomates, since I’ve had to rent now that my son is at college & I’m recovering/not working (we all order something once a week & I always choose this spot). They also have a new customer from that friend, who usually never had Salvadoran food before. Or when I send someone to pay with my card or cash. Or when there’s someone here helping me- at least once a week, lately, like today and I ask them what they want because I’m ordering food- cleaners, handymen, movers, a construction crew, etc. For the next 6-12 months, I’ll be in a remodel type situation where I have to eat out and it’s expensive!I try to avoid using delivery or corporate restaurants whenever possible.It’s really sad we’re parting ways but I won’t go out of my way to support a business who can’t go out of their way to look for an order.Try Los Cocos! They are much better & finally offer delivery!!
Atmosphere: 1
Service: 1
Alexis Champsaur
Excellent.
Daniella Daniella
I called when I was at work I placed my order they told me I would wait 45 minutesI arrived on time to give them more time and not wait for it to arrive during my break and it turns out that the order was not ready, I called an hour before!!!! When I arrived at the restaurant I was alone because they make you wait so long.A bad experience, the service is very slow!!
Atmosphere: 1
Food: 1
Service: 1
Lestin Sican Izara
I called to place an order, 1/20/24 at 6:00pm, they told me the order would be ready in 45 minutes. I arrived at 7:00pm to pick up my order and when I arrived, they took my order incorrectly. When I called I tried to explain my order to the employee because she didn't understand me, and she just said ok and never repeated my order. They told me I had to wait 30 more to get my order correct. It's always a bad experience at this restaurant.
Atmosphere: 1
Food: 1
Service: 1
erica a.
The best pupusas! Made to order. Delicious, soft n fluffy. Agua frescas are also hella good.
Edwin Romero
The most delicious
Atmosphere: 5
Food: 5
Service: 5
Carlos Santana
I like the food at Los Olivos restaurant, the staff is very friendly.
Pupsas was mad soggy , customer service was bad . This lady took 10 minutes just to take my order . Than waited another 15 mins for my food . Whole experience was absolutely horrible .
Michael Hatch
Incredible! 9.8/10 thick Carne Asada Quesadilla w soft flaky tortilla and very generous meat and cheese. Perfectly cooked. 10/10 Salsa Verde (leaning toward the hot side). I’m gonna taste it for a week. Great bathroom too. I’m gonna start bringing people here Fr Fr ??
I used to love their sopa de gallina because of all the vegetables and it wasn’t that greasy. Unfortunately, whoever the cook was today went overboard on oil. I wasn’t able to eat this. Really disappointed.
Food: 3
Service: 3
Recommended dishes: Sopa De Gallina
Jennifer T.
Delicious food! Although I brought everything to go it was very homey feeling inside. They have a window outside you can order from as well as a window inside with a dining area. They also have snacks and treats available for purchase :)I got the pupusas we're a good size and the fillings were so yummy! I got one chicken and one pork and they were delicious. I also got the beans and plantains which were so good!
Kimberly H.
the food is very flavorful and i recommend the empanadas de leche they're a great dessert option
Andel Mineros
desde hace varios meses conocimos este excelente lugar, donde el toque es cien por ciento salvadoreño. excelente atención, solo que la espera es bastante porque la comida se prepara en el momento que se ordena, pero vale mucho la pena
Alfredo V.
La comida es muy deliciosa. Una manera de cocinar,presentar y servir la comida es muy grata y especial. El sabor,es de una comida auténtica salvadoreña.
HORRIBLE RUDE SERVICE! I will always support small businesses until they act like this.I’m recovering from an injury & I can’t cook. I pay someone $25/hr to help me & asked if she was hungry. I ordered $75 worth of food last night & had extra so I wanted to get more crème & papusas. I ordered $40 worth of food off the Google app because I don’t have a Door Dash or Uber Eats account or any of that- I usually call it in or have someone go get it bc Uber Eats & all them treat businesses & their Drivers like garbage.My helper went there & the lady wanted to know what name it was under. She put me on speaker phone and I said “try Anne” or (a couple others it might be). I don’t give Google my personal info or have anything else Google on my phone, even because you always have to reset the data privacy settings. I even told her my exact order.The lady was like it’s not under those names. Just trying to get rid of my helper, who needed to leave. I was like “Are you serious?” I couldn’t believe she wasn’t going to try to find my order!I finally got her to ask me what it was under and I said Door Dash and told her that I order from there all the time, my exact order again, and she was just like “Sorry can’t help you”. I told her I knew it was there, that I would have to cancel the order with Door Dash and get a refund if she didn’t want to look for it and she sent my Helper away, on top of being completely rude to a poor woman just also trying to do her job.She sent my helper away so I lost the time it took to order, her leaving to pick up the food, time waiting there and then on the phone, which was close to an hour. Since I’m not going to pay someone in 15 minutes increments, it was $25. While not working & paying for help, eating out, etc.Not sure why anyone would do that or think that I would (if I could) drive over there to get the food? What would be different? I sent my helper the same screenshots I could show them & it had the correct information on it. I logged in to double check. Just wow!I really hope the owner sees this and looks up how often I ordered food from JUST THIS ACCOUNT ALONE, so they know what kind of business they lost by being awful.Not to mention when I have company over, at least once a week, & we take turns paying. Or send one of my 4 Roomates, since I’ve had to rent now that my son is at college & I’m recovering/not working (we all order something once a week & I always choose this spot). They also have a new customer from that friend, who usually never had Salvadoran food before. Or when I send someone to pay with my card or cash. Or when there’s someone here helping me- at least once a week, lately, like today and I ask them what they want because I’m ordering food- cleaners, handymen, movers, a construction crew, etc. For the next 6-12 months, I’ll be in a remodel type situation where I have to eat out and it’s expensive!I try to avoid using delivery or corporate restaurants whenever possible.It’s really sad we’re parting ways but I won’t go out of my way to support a business who can’t go out of their way to look for an order.Try Los Cocos! They are much better & finally offer delivery!!
Atmosphere: 1
Service: 1
Excellent.
I called when I was at work I placed my order they told me I would wait 45 minutesI arrived on time to give them more time and not wait for it to arrive during my break and it turns out that the order was not ready, I called an hour before!!!! When I arrived at the restaurant I was alone because they make you wait so long.A bad experience, the service is very slow!!
Atmosphere: 1
Food: 1
Service: 1
I called to place an order, 1/20/24 at 6:00pm, they told me the order would be ready in 45 minutes. I arrived at 7:00pm to pick up my order and when I arrived, they took my order incorrectly. When I called I tried to explain my order to the employee because she didn't understand me, and she just said ok and never repeated my order. They told me I had to wait 30 more to get my order correct. It's always a bad experience at this restaurant.
Atmosphere: 1
Food: 1
Service: 1
The best pupusas! Made to order. Delicious, soft n fluffy. Agua frescas are also hella good.
The most delicious
Atmosphere: 5
Food: 5
Service: 5
I like the food at Los Olivos restaurant, the staff is very friendly.
Atmosphere: 5
Food: 5
Service: 5
Delicious chicken soup and the pupusas ah
Atmosphere: 5
Food: 5
Service: 5
Pupsas was mad soggy , customer service was bad . This lady took 10 minutes just to take my order . Than waited another 15 mins for my food . Whole experience was absolutely horrible .
Incredible! 9.8/10 thick Carne Asada Quesadilla w soft flaky tortilla and very generous meat and cheese. Perfectly cooked. 10/10 Salsa Verde (leaning toward the hot side). I’m gonna taste it for a week. Great bathroom too. I’m gonna start bringing people here Fr Fr ??
Food: 5
Restaurantji Recommends
I used to love their sopa de gallina because of all the vegetables and it wasn’t that greasy. Unfortunately, whoever the cook was today went overboard on oil. I wasn’t able to eat this. Really disappointed.
Food: 3
Service: 3
Recommended dishes: Sopa De Gallina
Delicious food! Although I brought everything to go it was very homey feeling inside. They have a window outside you can order from as well as a window inside with a dining area. They also have snacks and treats available for purchase :)I got the pupusas we're a good size and the fillings were so yummy! I got one chicken and one pork and they were delicious. I also got the beans and plantains which were so good!
the food is very flavorful and i recommend the empanadas de leche they're a great dessert option
desde hace varios meses conocimos este excelente lugar, donde el toque es cien por ciento salvadoreño. excelente atención, solo que la espera es bastante porque la comida se prepara en el momento que se ordena, pero vale mucho la pena
La comida es muy deliciosa. Una manera de cocinar,presentar y servir la comida es muy grata y especial. El sabor,es de una comida auténtica salvadoreña.