Order a pizza last night with extra cheese and when we got it it had no cheese no sauce and when we took it back to make a complaint the people working there said we didn't order cheese on it and wouldn't let us see the receipt took it in the back switched the receipt to say that we ordered it without cheese
Food: 1
Service: 1
Derek Goforth
Love Papa John’s for the food, but this particular restaurant is ran terribly. Once I had to go down there myself to get a $26 refund on a pie that they never delivered and tried to tell me I ordered takeout which was a blatant lie. You can’t get ahold of the manager by phone, you can hardly get someone to pick up in general and whoever the lady is they got working over the phone doesn’t seem to be too bright. Only with a seldom few of the specials are legit good deals. I just ordered something and they got my 2 liter wrong, so when I tried to tell the delivery girl she didn’t speak a word of English. Very disappointed in the work ethic of the people that are employed there.
Atmosphere: 1
Food: 4
Service: 1
Carlos Tovar
I was not expecting anything less from Papa Jonhs but I was expecting much less from the neighborhood. I was surprised at how clean and safe it felt.
Kid-friendliness: There is a water fountain and a little plaza where the kids can play a little while waiting for the pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas Wings
Bhawani
I have always had a good experience at this place.
Atmosphere: 5
Food: 5
Service: 5
Chelsea Lopez
Thank you, NJ for the amazing service during the "Blue Screen Friday". You displayed perfect customer service in a very unusual lunch run! The pizza, wings, and breadsticks were delicious!
Blessing to you!!
Atmosphere: 5
Food: 5
Service: 5
Will Rivera
Undercooked pizza
Food: 1
Service: 1
Elder López
Bad service, they gave me a crude pizza, not friendly, those who serve at night, like around 10pm, I don't recommend it.
Quite unethical and rude experience at this location.I ordered via the Papa Dough Rewards, but when I came to pick up my pizza, the pizza was not made, and the order receipt was in the garbage. They said I didn't pay and so they did not make the pizza, and threw the order receipt back into the garbage. I tried to explain how Papa Dough Rewards works, and that if I pay using Papa Dough Rewards, it will show on the receipt label that I paid "Cash $0.00". They said no, that's not how it works. It's quite unfortunate that they didn't know how their own app works.They then proceeded to say "We don't care about you." That was quite strange and I simply left.Overall, I love Papa John's pizza, but this location, particularly the manager NJ and the employees...they can be quite rude and unethical. This is actually the second time they've simply cancelled and not made my order because I used Papa Dough Rewards to make the order.Attached is a picture of the gentlemen who were quite rude and unhelpful.
I waited 2 hours for my pizza to be delivered and it never came so I called back and they said that they already delivered it to me lol so they said they was gonna send somebody else out to redeliver so I waited 2 more hours and they never came..so I called back and they stopped answering my calls lol that's BAD BUSINESS so I used my other phone and they picked up and I explained what's been going on and then they put me on hold an they never clicked back over to me.. I don't think I'll ever order from that location ever again!!!!? This is in Oakland California fruitvale I never in my life experience this type of behavior from a business!!!!!
Atmosphere: 3
Food: 5
Service: 1
Shalonda Gregory
I called the store because my son found a piece of hair in the slice of pizza he was eating. I called the store to inform them hair was found in a slice of pizza. The gentleman pretended like he couldn’t understand me saying there was hair in the pizza. He understood everything I said up until that point. He put me on hold without prompting and did not come back to the phone. This is highly unprofessional and unacceptable. Clearly someone is not wearing a hair net. I will escalate this issue further since he refused to resolve my issue.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizzas
Monique Oyh
I received a cold pizza. Then they guy couldn't find my order. He handed me the food and didn't ask for a payment. I let him know I didn't pay and he said nothing at all. Rung me up and I told him Thank you. That was my first time ordering from Popa John's in California. I ate it onc3 before about 10 years ago in Arizona and it taste good.
Atmosphere: 2
Food: 1
Service: 2
Juan Carlos Arroyave
They always have a smile and fresh pizza. Very good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas
Taneka Drew
Love the thin crust pizza, it's my favorite! Nice location.
Good food and service. Great late night spot.
Atmosphere: 4
Food: 4
Service: 4
Order a pizza last night with extra cheese and when we got it it had no cheese no sauce and when we took it back to make a complaint the people working there said we didn't order cheese on it and wouldn't let us see the receipt took it in the back switched the receipt to say that we ordered it without cheese
Food: 1
Service: 1
Love Papa John’s for the food, but this particular restaurant is ran terribly. Once I had to go down there myself to get a $26 refund on a pie that they never delivered and tried to tell me I ordered takeout which was a blatant lie. You can’t get ahold of the manager by phone, you can hardly get someone to pick up in general and whoever the lady is they got working over the phone doesn’t seem to be too bright. Only with a seldom few of the specials are legit good deals. I just ordered something and they got my 2 liter wrong, so when I tried to tell the delivery girl she didn’t speak a word of English. Very disappointed in the work ethic of the people that are employed there.
Atmosphere: 1
Food: 4
Service: 1
I was not expecting anything less from Papa Jonhs but I was expecting much less from the neighborhood. I was surprised at how clean and safe it felt.
Kid-friendliness: There is a water fountain and a little plaza where the kids can play a little while waiting for the pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas Wings
I have always had a good experience at this place.
Atmosphere: 5
Food: 5
Service: 5
Thank you, NJ for the amazing service during the "Blue Screen Friday". You displayed perfect customer service in a very unusual lunch run! The pizza, wings, and breadsticks were delicious!
Blessing to you!!
Atmosphere: 5
Food: 5
Service: 5
Undercooked pizza
Food: 1
Service: 1
Bad service, they gave me a crude pizza, not friendly, those who serve at night, like around 10pm, I don't recommend it.
Nice work
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuscan 6-Cheese Cheesesticks, 8 pcs Buffalo Wings
Quite unethical and rude experience at this location.I ordered via the Papa Dough Rewards, but when I came to pick up my pizza, the pizza was not made, and the order receipt was in the garbage. They said I didn't pay and so they did not make the pizza, and threw the order receipt back into the garbage. I tried to explain how Papa Dough Rewards works, and that if I pay using Papa Dough Rewards, it will show on the receipt label that I paid "Cash $0.00". They said no, that's not how it works. It's quite unfortunate that they didn't know how their own app works.They then proceeded to say "We don't care about you." That was quite strange and I simply left.Overall, I love Papa John's pizza, but this location, particularly the manager NJ and the employees...they can be quite rude and unethical. This is actually the second time they've simply cancelled and not made my order because I used Papa Dough Rewards to make the order.Attached is a picture of the gentlemen who were quite rude and unhelpful.
Service: 1
Restaurantji Recommends
I waited 2 hours for my pizza to be delivered and it never came so I called back and they said that they already delivered it to me lol so they said they was gonna send somebody else out to redeliver so I waited 2 more hours and they never came..so I called back and they stopped answering my calls lol that's BAD BUSINESS so I used my other phone and they picked up and I explained what's been going on and then they put me on hold an they never clicked back over to me.. I don't think I'll ever order from that location ever again!!!!? This is in Oakland California fruitvale I never in my life experience this type of behavior from a business!!!!!
Atmosphere: 3
Food: 5
Service: 1
I called the store because my son found a piece of hair in the slice of pizza he was eating. I called the store to inform them hair was found in a slice of pizza. The gentleman pretended like he couldn’t understand me saying there was hair in the pizza. He understood everything I said up until that point. He put me on hold without prompting and did not come back to the phone. This is highly unprofessional and unacceptable. Clearly someone is not wearing a hair net. I will escalate this issue further since he refused to resolve my issue.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizzas
I received a cold pizza. Then they guy couldn't find my order. He handed me the food and didn't ask for a payment. I let him know I didn't pay and he said nothing at all. Rung me up and I told him Thank you. That was my first time ordering from Popa John's in California. I ate it onc3 before about 10 years ago in Arizona and it taste good.
Atmosphere: 2
Food: 1
Service: 2
They always have a smile and fresh pizza. Very good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas
Love the thin crust pizza, it's my favorite! Nice location.
Atmosphere: 3
Food: 5
Service: 3
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