Spectacularly bad experience. Ordered through the Habit app and received a text proudly announcing my order was “ready.” Spoiler: it wasn’t. Not even close. They do contract their delivery to DoorDash. That’s where things failed. Multiple DoorDash drivers showed up and all of them cancelled because the order hadn’t been prepared at all. After wasting everyone’s time, DoorDash eventually cancelled. I tried calling the store to fix the issue and was greeted by an AI that couldn’t help and redirected me to the website’s “Contact Us” page because nothing says customer service like sending frustrated customers into an online black hole. If your app can’t tell the difference between “ready” and “not started,” and your phone line can’t connect to a human, something is deeply broken. Corporate systems failing customers at every step. Do better. Also, I still have no word about getting a refund from the store
Atmosphere: 1
Food: 1
Service: 1
maya
Poor experience the manager was rude and didn’t help
Kevin Alexander
Great place to eat.
Atmosphere: 4
Food: 4
Service: 4
ARSENIO ALLEN
tuna fillet is excellent🐟
Atmosphere: 5
Food: 5
Service: 5
Allen
I initially tried using the kiosk but couldn’t find what I needed, so I went to the counter for assistance. Unfortunately, the clerk was curt and unprofessional—never said thank you and came across as rude and dismissive. It’s frustrating to encounter this kind of superiority and lack of courtesy when you’re a paying customer. If customer service isn’t a priority, the business should consider operating as a fully self-service kiosk rather than offering counter service without basic professionalism. As I sat there waiting, I saw her interacting with other customers with a much more friendly demeanor. Maybe she didn’t like the color of my hat.
Service: 1
Anil Sharma
App has many offers on and off. Burgers taste great and ok priced. Highly recommended
Atmosphere: 5
Food: 5
Service: 5
Amber Jackson
Good but Hella expensive
Food: 5
Service: 5
Brendan Onyejikwe
The service was prompt but the food took awhile. But the food is excellent, and I will be eating there again.
The burgers aren't what they used to be. Wont be odering/eating here again.
Atmosphere: 4
Food: 2
Service: 4
Robert Silver
Habit is by far my favorite go-to vege burger spot. No matter when I visit all of the food is cooked perfectly. I’m impressed with how consistent the food is prospered. I enjoy cooking to a place that I can have my expectations consistently be met. The tempura green beans are yummy side to my vege burger (not beyond burger) and some fries 🍟.
Raymundo Flores
Good hamburgers, the onion rings are awesome!
Daniel
Food was great but, tell me why I spent $40 on food and they couldn’t even give me a ranch without an extra fee. Stingy.
Atmosphere: 3
Food: 3
Service: 3
Mike Picot
Kiosks run the show now. Then ask for a tip prior to meal experience. Then you get notified by phone but with no food number. The server yells out a number but all the customers are confused because we don’t have one. Thennnnn the burger I got, the bun was poor quality like drywall. I’ve eaten at Habit for years and could rely on a good meal. This wasn’t the business today. Banana peppers are still delicious here.
Spectacularly bad experience. Ordered through the Habit app and received a text proudly announcing my order was “ready.” Spoiler: it wasn’t. Not even close. They do contract their delivery to DoorDash. That’s where things failed. Multiple DoorDash drivers showed up and all of them cancelled because the order hadn’t been prepared at all. After wasting everyone’s time, DoorDash eventually cancelled. I tried calling the store to fix the issue and was greeted by an AI that couldn’t help and redirected me to the website’s “Contact Us” page because nothing says customer service like sending frustrated customers into an online black hole. If your app can’t tell the difference between “ready” and “not started,” and your phone line can’t connect to a human, something is deeply broken. Corporate systems failing customers at every step. Do better. Also, I still have no word about getting a refund from the store
Atmosphere: 1
Food: 1
Service: 1
Poor experience the manager was rude and didn’t help
Great place to eat.
Atmosphere: 4
Food: 4
Service: 4
tuna fillet is excellent🐟
Atmosphere: 5
Food: 5
Service: 5
I initially tried using the kiosk but couldn’t find what I needed, so I went to the counter for assistance. Unfortunately, the clerk was curt and unprofessional—never said thank you and came across as rude and dismissive. It’s frustrating to encounter this kind of superiority and lack of courtesy when you’re a paying customer. If customer service isn’t a priority, the business should consider operating as a fully self-service kiosk rather than offering counter service without basic professionalism. As I sat there waiting, I saw her interacting with other customers with a much more friendly demeanor. Maybe she didn’t like the color of my hat.
Service: 1
App has many offers on and off. Burgers taste great and ok priced. Highly recommended
Atmosphere: 5
Food: 5
Service: 5
Good but Hella expensive
Food: 5
Service: 5
The service was prompt but the food took awhile. But the food is excellent, and I will be eating there again.
Atmosphere: 5
Food: 5
Service: 4
You can't call the store
Atmosphere: 1
Food: 1
Service: 1
My favorite for Hamburgers!
Restaurantji Recommends
The burgers aren't what they used to be. Wont be odering/eating here again.
Atmosphere: 4
Food: 2
Service: 4
Habit is by far my favorite go-to vege burger spot. No matter when I visit all of the food is cooked perfectly. I’m impressed with how consistent the food is prospered. I enjoy cooking to a place that I can have my expectations consistently be met. The tempura green beans are yummy side to my vege burger (not beyond burger) and some fries 🍟.
Good hamburgers, the onion rings are awesome!
Food was great but, tell me why I spent $40 on food and they couldn’t even give me a ranch without an extra fee. Stingy.
Atmosphere: 3
Food: 3
Service: 3
Kiosks run the show now. Then ask for a tip prior to meal experience. Then you get notified by phone but with no food number. The server yells out a number but all the customers are confused because we don’t have one. Thennnnn the burger I got, the bun was poor quality like drywall. I’ve eaten at Habit for years and could rely on a good meal. This wasn’t the business today. Banana peppers are still delicious here.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Sweet Potato Fries
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