Friendly staff, good yogurt. I wish the toppings were chopped up a little bit, though... it's kinda weird putting full size oreos and half a brownie on top of frozen yogurt
Bayron Perez
Love the flavor
Ken Li
I live in this area and shop in the Montclair business district and have passed by this store many times over the years. On a whim, during a bike ride, I stopped by to get a strawberry treat thinking that a little sugar would be great for energy and my sweet tooth. The flavor was very artificial and overly sweet (anyone that knows me would think that’s not possible for me to say). The aftertaste seemed to suggest something artificial… Afterwards I asked for a refill of my water bottle and was told that they cannot do that, plus was quite insistent on not being able to help me.
I the. Realized that the bathroom was available and so I just filled there. Seemed like really bad customer focus
Casburn Spencer
Everything is fresh and tasty. I like this business model of paying only for what you want on your desert. It's a bit pricey, but oh, what a treat it was!
Karla Mazy
Poor costumer service. Do not recommended. The owner doesn’t care
Atmosphere: 1
Food: 1
Service: 1
Enrique Herrera
I wish I didn’t have to leave this review, but my experience was truly disappointing. My family and I visited to get our favorite tart flavor, but after paying, we immediately noticed it wasn’t the right one. We went back inside to let them know and see if we could either exchange it or receive a coupon for next time.
The staff quickly called the owner and put him on the phone with me, and that’s when the real issue began. The owner was unbelievably rude and dismissive. To make things worse, just a minute later, another customer walked in with the exact same complaint. She also spoke with the owner and completely agreed with me—confirming that the flavor was off.
I understand that mistakes happen, and I wouldn’t have left this review if it weren’t for the way the owner handled the situation. The issue wasn’t the frozen yogurt itself, but the lack of respect and customer service. I cannot support a business where the owner treats customers so poorly. A little professionalism and courtesy go a long way, and unfortunately, that was completely missing here.
Atmosphere: 1
Food: 1
Service: 1
Charissa Ong
No idea who the manager is. Someone dropped one of the serving spoons onto the dirty floor and told the staff. The staff wiped it with the table cloth and then put it back in the food.
It’s a plastic spoon… isn’t there somewhere to wash it or maybe replace it? Kinda gross.
Atmosphere: 3
Food: 3
Service: 3
Eva Goode
The young lady who works here sometimes is just so nice! Absolutely amazing customer service and I want to come back every day!
Atmosphere: 5
Food: 5
Service: 5
Cara
omg the fro yo is way better than most, thick instead if watery; the hours are wrong on google though, says it closes earlier than it actually does
I wish Oakland had food establishment ratings similar to SF. I'm rating this 1 star because my son got a bad case of diarrhea after eating the watermelon froyo here last night. The place smelled dirty/dusty and the person mopping the floor was using a very dirty mop. I really regret coming here in the first place, and will not be going back.
Food: 1
Cara Black
omg the fro yo is way better than most, thick instead if watery; the hours are wrong on google though, says it closes earlier than it actually does
Atmosphere: 5
Food: 5
Service: 5
Ricarda Sawatzki
Unfortunately every single flavor was so watery that it immediately turned into soup. I would have appreciated a heads up from the store especially after paying $25. Very disappointing!
Atmosphere: 1
Food: 1
Service: 2
Richard
The flavors are seriously lacking and 64¢ per ounce is outrageously expensive. Everything tastes watery and unsatisfying.
Atmosphere: 1
Food: 1
Dr Deviant
Lack of flavor rotation and high price ($24 for two cups, not even full) could do better.
Terrible
Friendly staff, good yogurt. I wish the toppings were chopped up a little bit, though... it's kinda weird putting full size oreos and half a brownie on top of frozen yogurt
Love the flavor
I live in this area and shop in the Montclair business district and have passed by this store many times over the years. On a whim, during a bike ride, I stopped by to get a strawberry treat thinking that a little sugar would be great for energy and my sweet tooth. The flavor was very artificial and overly sweet (anyone that knows me would think that’s not possible for me to say). The aftertaste seemed to suggest something artificial…
Afterwards I asked for a refill of my water bottle and was told that they cannot do that, plus was quite insistent on not being able to help me.
I the. Realized that the bathroom was available and so I just filled there. Seemed like really bad customer focus
Everything is fresh and tasty. I like this business model of paying only for what you want on your desert. It's a bit pricey, but oh, what a treat it was!
Poor costumer service. Do not recommended. The owner doesn’t care
Atmosphere: 1
Food: 1
Service: 1
I wish I didn’t have to leave this review, but my experience was truly disappointing. My family and I visited to get our favorite tart flavor, but after paying, we immediately noticed it wasn’t the right one. We went back inside to let them know and see if we could either exchange it or receive a coupon for next time.
The staff quickly called the owner and put him on the phone with me, and that’s when the real issue began. The owner was unbelievably rude and dismissive. To make things worse, just a minute later, another customer walked in with the exact same complaint. She also spoke with the owner and completely agreed with me—confirming that the flavor was off.
I understand that mistakes happen, and I wouldn’t have left this review if it weren’t for the way the owner handled the situation. The issue wasn’t the frozen yogurt itself, but the lack of respect and customer service. I cannot support a business where the owner treats customers so poorly. A little professionalism and courtesy go a long way, and unfortunately, that was completely missing here.
Atmosphere: 1
Food: 1
Service: 1
No idea who the manager is. Someone dropped one of the serving spoons onto the dirty floor and told the staff. The staff wiped it with the table cloth and then put it back in the food.
It’s a plastic spoon… isn’t there somewhere to wash it or maybe replace it? Kinda gross.
Atmosphere: 3
Food: 3
Service: 3
The young lady who works here sometimes is just so nice! Absolutely amazing customer service and I want to come back every day!
Atmosphere: 5
Food: 5
Service: 5
omg the fro yo is way better than most, thick instead if watery; the hours are wrong on google though, says it closes earlier than it actually does
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I wish Oakland had food establishment ratings similar to SF. I'm rating this 1 star because my son got a bad case of diarrhea after eating the watermelon froyo here last night. The place smelled dirty/dusty and the person mopping the floor was using a very dirty mop. I really regret coming here in the first place, and will not be going back.
Food: 1
omg the fro yo is way better than most, thick instead if watery; the hours are wrong on google though, says it closes earlier than it actually does
Atmosphere: 5
Food: 5
Service: 5
Unfortunately every single flavor was so watery that it immediately turned into soup. I would have appreciated a heads up from the store especially after paying $25. Very disappointing!
Atmosphere: 1
Food: 1
Service: 2
The flavors are seriously lacking and 64¢ per ounce is outrageously expensive. Everything tastes watery and unsatisfying.
Atmosphere: 1
Food: 1
Lack of flavor rotation and high price ($24 for two cups, not even full) could do better.
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