I went to El Pollo Loco to buy lunch for my entire family and spent close to $60. Unfortunately, when I got home, I realized they completely forgot both burritos from the kids’ meals. I didn’t check the bag before leaving (which I probably should have), but by the time I noticed, I had already driven all the way home and had hungry kids with no food. I had to drive all the way back, wasting time and gas, and went through the drive-through to let them know what was missing. Over the intercom, they didn’t seem to care at all. When I pulled up, they tried to tell me my total — I had to explain that I was there because my food was missing. They handed me the burritos without saying sorry, without any acknowledgment of the inconvenience, and without even attempting to make it right (no coupon, no free item, nothing). Now I’m stuck eating cold food because I had to go back just to get my kids’ meals. The lack of basic customer service was extremely frustrating. Mistakes happen, but not even offering an apology made this one of the worst customer service experiences I’ve had. It truly felt like “here you go, bye,” and that was it.
Atmosphere: 1
Food: 1
Service: 1
Mike Ramult
Great deal!
Food: 5
Service: 5
Mr. Doug Pierson
They’ve definitely upgraded. This new team is really fast. They’re also very good at customer service. The food is hot and I recommend this location. Also, it seems like the manager and the team are all working together really well.
Atmosphere: 5
Food: 5
Service: 5
Lupe Casarez
Very Good Chicken
Atmosphere: 4
Food: 5
Service: 4
BaBa's Jam
Super clean friendly staff and the best charbroiled chicken …I even eat the skin it’s so yummy
Cisco G
Pay 15 dollar for a bowl and they forgot my chips salsa and no fork come on guys
Adam
I’ve been coming here since I’ve seen them open. I guess that’s been a while. They’ve always been at least above expectations in my opinion, sometimes better. Appreciation!
It was great to finally eat here because of how ingrained in me the importance of this brand is and my dining experience here definitely confirmed that. My dad would tell me over and over and over again that Warren Stoll of Beverly Hills had made a major franchises agreement with this corporation and I never understood why nothing came of it. Loco.
Without mentioning the region attached to said major franchises agreement I would like to say thank you to Mr Puzzle for his YouTube videos and I would like also to solve a puzzle.
There are thousands and thousands of nuclear tipped missiles but Harry put a lock on them. He left us with a puzzle that hasn't been solved. Yet.
Atmosphere: 5
Food: 5
Service: 5
Maide Seyhan
Chucken tasted good, clean pleas, but their menu misleading. They include drinks in their menu, but drinks don't come with your order. Beware that 70% of the food in the bowl was rice.
Atmosphere: 3
Food: 2
Service: 3
Karen Amaya
so sad the location on mission ave closed. but don’t mind making the extra drive ! amazing customer service. i always order on the app for my lunch and is ready by the time i get to the drive thru
Atmosphere: 5
Food: 5
Service: 5
Cristina E
Fast, efficient and friendly service
Atmosphere: 5
Food: 5
Service: 5
Amir
This is the second time I've come across a tall bearded man, he shows no respect, he has a constantly dissatisfied face, teach him some manners
Always a very good service.
Atmosphere: 5
Food: 5
Service: 5
I went to El Pollo Loco to buy lunch for my entire family and spent close to $60. Unfortunately, when I got home, I realized they completely forgot both burritos from the kids’ meals. I didn’t check the bag before leaving (which I probably should have), but by the time I noticed, I had already driven all the way home and had hungry kids with no food.
I had to drive all the way back, wasting time and gas, and went through the drive-through to let them know what was missing. Over the intercom, they didn’t seem to care at all. When I pulled up, they tried to tell me my total — I had to explain that I was there because my food was missing. They handed me the burritos without saying sorry, without any acknowledgment of the inconvenience, and without even attempting to make it right (no coupon, no free item, nothing).
Now I’m stuck eating cold food because I had to go back just to get my kids’ meals. The lack of basic customer service was extremely frustrating. Mistakes happen, but not even offering an apology made this one of the worst customer service experiences I’ve had. It truly felt like “here you go, bye,” and that was it.
Atmosphere: 1
Food: 1
Service: 1
Great deal!
Food: 5
Service: 5
They’ve definitely upgraded. This new team is really fast. They’re also very good at customer service. The food is hot and I recommend this location. Also, it seems like the manager and the team are all working together really well.
Atmosphere: 5
Food: 5
Service: 5
Very Good Chicken
Atmosphere: 4
Food: 5
Service: 4
Super clean friendly staff and the best charbroiled chicken …I even eat the skin it’s so yummy
Pay 15 dollar for a bowl and they forgot my chips salsa and no fork come on guys
I’ve been coming here since I’ve seen them open. I guess that’s been a while. They’ve always been at least above expectations in my opinion, sometimes better. Appreciation!
Atmosphere: 5
Food: 5
Service: 5
Will not be coming back here!
Fantastic!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It was great to finally eat here because of how ingrained in me the importance of this brand is and my dining experience here definitely confirmed that. My dad would tell me over and over and over again that Warren Stoll of Beverly Hills had made a major franchises agreement with this corporation and I never understood why nothing came of it. Loco.
Without mentioning the region attached to said major franchises agreement I would like to say thank you to Mr Puzzle for his YouTube videos and I would like also to solve a puzzle.
There are thousands and thousands of nuclear tipped missiles but Harry put a lock on them. He left us with a puzzle that hasn't been solved. Yet.
Atmosphere: 5
Food: 5
Service: 5
Chucken tasted good, clean pleas, but their menu misleading. They include drinks in their menu, but drinks don't come with your order. Beware that 70% of the food in the bowl was rice.
Atmosphere: 3
Food: 2
Service: 3
so sad the location on mission ave closed. but don’t mind making the extra drive ! amazing customer service. i always order on the app for my lunch and is ready by the time i get to the drive thru
Atmosphere: 5
Food: 5
Service: 5
Fast, efficient and friendly service
Atmosphere: 5
Food: 5
Service: 5
This is the second time I've come across a tall bearded man, he shows no respect, he has a constantly dissatisfied face, teach him some manners
Service: 1
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