There was no one in line and I was waiting after placing my order through the drive through for about 25 minutes before anyone came out. Finally when someone came to the window they just opened the window and gave me my total without any sort of greeting. This was horrible customer service. The Cashier’s name was Zoe. I will not be returning to this location for the lack of good customer service.
Thank You,
Nick
Atmosphere: 1
Food: 2
Service: 1
maricruz rocha
I love this location, everything is fresh cook to order every time I leave it hits the spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Big Carl
JC
Had the nicest girl working by herself in the front, she did the work of 3 people. Kudos to her, food was great too.
Atmosphere: 5
Food: 5
Service: 5
RODRIGO CRUZ
The manager here has the worst attitude and customer service! I went in to buy a burger, they had no bacon and they didn’t tell me when I paid or when they handed me my food. So I walked in to let them know and asked for a refund. She refused and then continued to give me attitude because I had the nerve to request a refund. I had to block their drive through to finally be able to get a refund! This lady obviously is in no position to manage anything. She has a god complexion. Someone should remind her she works in customer service.
Atmosphere: 1
Food: 1
Service: 1
Rocio Barros
They always take an eternity to get the food out. We were the only customers present and it took 20 minutes to get our food. So much for fast food.
Atmosphere: 3
Food: 3
Service: 2
Jay G
Ck tenders are so juicy , boba drinks so good !!
Atmosphere: 5
Food: 5
Service: 5
Rebecca Garcia
This Carls Jr has to be the first location to tell me I had to say I want to order the special they have. I’m sorry but $20 for 4 spicy chicken sandwich’s is just crazy. The worker didn’t care about anything. They took over 10mins to give me my food. 4 chicken sandwiches and 2 kids meals.
Atmosphere: 1
Food: 1
Service: 1
N the KNOW Kevin R Nolan
Really bad drive thru experience. 1 car in front of us. We only ordered 2 shakes. I'm not sure of the issue in the car in front of us, but we waited almost 15 minutes behind them. They had obviously made our shakes right away because they were completely melted by the time we got them. They could have had the problem car park & wait. Also, no sorry for the wait or apology or any parting words. Just the price & "heres your shakes".Bad service
Atmosphere: 2
Food: 3
Service: 2
HG Mantenimiento
Sunday 1 pm , Canes has a long line for order so I decided to eat in Carls Jr. The place was almost empty,, 17 dollars for a double burguer combo is not much but there are better prices and food near
Atmosphere: 3
Food: 3
Service: 5
Carlos Vazquez
I ordered a breakfast burger and French fries to go and when I opened my order I saw that they forgot to put the egg in the burger and the fries were cold and hard. This criticism is not for the staff but for the company because since they were forced to pay $20 an hour they have cut staff and now the cashier also cooks and washes bathrooms at the same time... definitely very bad.
There was no one in line and I was waiting after placing my order through the drive through for about 25 minutes before anyone came out. Finally when someone came to the window they just opened the window and gave me my total without any sort of greeting. This was horrible customer service. The Cashier’s name was Zoe. I will not be returning to this location for the lack of good customer service.
Thank You,
Nick
Atmosphere: 1
Food: 2
Service: 1
I love this location, everything is fresh cook to order every time I leave it hits the spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Big Carl
Had the nicest girl working by herself in the front, she did the work of 3 people. Kudos to her, food was great too.
Atmosphere: 5
Food: 5
Service: 5
The manager here has the worst attitude and customer service! I went in to buy a burger, they had no bacon and they didn’t tell me when I paid or when they handed me my food. So I walked in to let them know and asked for a refund. She refused and then continued to give me attitude because I had the nerve to request a refund. I had to block their drive through to finally be able to get a refund! This lady obviously is in no position to manage anything. She has a god complexion. Someone should remind her she works in customer service.
Atmosphere: 1
Food: 1
Service: 1
They always take an eternity to get the food out. We were the only customers present and it took 20 minutes to get our food. So much for fast food.
Atmosphere: 3
Food: 3
Service: 2
Ck tenders are so juicy , boba drinks so good !!
Atmosphere: 5
Food: 5
Service: 5
This Carls Jr has to be the first location to tell me I had to say I want to order the special they have. I’m sorry but $20 for 4 spicy chicken sandwich’s is just crazy. The worker didn’t care about anything. They took over 10mins to give me my food. 4 chicken sandwiches and 2 kids meals.
Atmosphere: 1
Food: 1
Service: 1
Really bad drive thru experience. 1 car in front of us. We only ordered 2 shakes. I'm not sure of the issue in the car in front of us, but we waited almost 15 minutes behind them. They had obviously made our shakes right away because they were completely melted by the time we got them. They could have had the problem car park & wait. Also, no sorry for the wait or apology or any parting words. Just the price & "heres your shakes".Bad service
Atmosphere: 2
Food: 3
Service: 2
Sunday 1 pm , Canes has a long line for order so I decided to eat in Carls Jr.
The place was almost empty,, 17 dollars for a double burguer combo is not much but there are better prices and food near
Atmosphere: 3
Food: 3
Service: 5
I ordered a breakfast burger and French fries to go and when I opened my order I saw that they forgot to put the egg in the burger and the fries were cold and hard. This criticism is not for the staff but for the company because since they were forced to pay $20 an hour they have cut staff and now the cashier also cooks and washes bathrooms at the same time... definitely very bad.
Restaurantji Recommends
I love the food here, amazing customers
Vegetarian options: Very good
Parking: Decent parking can always find a spot
Atmosphere: 5
Food: 5
Service: 5
Good food
Food: 5
Nice clean restaurant with friendly staff
Atmosphere: 4
Food: 4
Service: 5
Store is better in service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger
Nice clean
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