Title: Carl’s Jr. – Where the Chicken (and Customer Service) Goes to Die
If I could give zero stars, I would. This might be the most infuriating fast food experience I’ve ever had — and that’s saying something.
I pulled into Carl’s Jr. craving something simple: chicken tenders. But surprise! “We’re out.” Fine. I pivot and ask for a crispy chicken sandwich. Guess what? Out of that too. Apparently, anything involving actual chicken was off the menu. What’s left? “Just burgers, fries, and grilled chicken,” the drive-thru voice tells me, as if I should be honored to be offered the scraps of a dying kingdom.
Feeling trapped (I was 11 miles from home and too hungry to argue), I settled for the grilled chicken sandwich and waffle fries. I say “settled” because that’s what this entire sad, limp experience turned into: a reluctant compromise served up in a greasy paper bag of regret.
But the real kicker? I get home from work — 11 miles later, mind you — open the sandwich, take one bite… and nearly lose my appetite AND faith in humanity. It didn’t taste like chicken. It didn’t even taste like food. It tasted like the dumpster grease from behind a gas station that gave up on life. The smell? A pungent, stomach-churning aroma of overused fryer oil and existential dread. Even my dog sniffed it, looked at me like I’d betrayed him, and walked away. That’s right — my dog. Who eats garbage.
And let’s talk about the service. The drive-thru employee sounded like I was interrupting her nap, rushing me through my order with the charm of a DMV agent on a bad day. Would it have been too much to mention they were closing? Or that they were out of everything resembling decent food? Or that the grilled chicken might have been marinating in despair since the Bush administration?
Carl’s Jr., if this is the “quality” you’re peddling now, you might as well shut down and save us all the disappointment. I didn’t pay for a meal — I paid for a lesson. And that lesson is: don’t expect edible food or basic courtesy from this location.
Absolutely disgraceful.
Atmosphere: 1
Adan Aguayo
Absolutely amazing experience at Carl’s Jr.! From the moment we walked in, Mariana and Bethanie made us feel right at home. Their customer service was top-tier, friendly, fast, and genuinely welcoming. Mariana helped us navigate the menu with great recommendations, and Bethanie made sure our order was perfect and brought it out with a smile.
The food was Incredible. Juicy burgers, crispy fries, and everything fresh and hot. You can really tell they care about quality here. Thanks to Mariana and Bethanie, this visit was way more than just grabbing a bite. We’ll definitely be coming back soon!
Atmosphere: 5
Food: 5
Service: 5
Michael Reyes
Stopped by today, came inside the store it was clean and the manager Diana. Helped me out and let me tell you amazing service, best customer service ever. Food was amazing quality and service was friendly! Definitely come back.
Atmosphere: 5
Food: 5
Service: 5
I R
So this place has very lousy service at the counter 630 am to 645 am rude lazy and slow very unconcerned feels like I’m bothering her every time im in here too bad not coming back cook in back is quick n does a great job I came in three times a week not anymore I’m tired of her
Ben Lugo
I totally recommend this place... They are super Kool and helpful especially Mariana Bethany.
Kew Mei
Bethany is very professional with ordering and very happy to be here everyday!!
Atmosphere: 5
Food: 5
Service: 5
Matthew Nguyen
Probably the most friendly staff I have dealt with at a Carl's Jr. In some time. The cashier and workers were kind and very welcoming. You can tell they enjoyed what they do and it made my visit very pleasant. It's customer service like that, that brings me back. Thank you for the kind and welcoming service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Seth Christopherson
Food is great, service is even better. Bethanie has great customer service and is hilarious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
David Diazgonzales
GREAT CUSTOMER SERVICE
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Josh E
Bought an almost $6 breakfast burrito and it’s not even half the weight of a Taco Bell $3 burrito… I haven’t ate at Carls in over a decade & I will not be back. Also, I’m sure many of these reviews are fake… you can tell by the number of reviews each 5 star review user has. Yikes!
Title: Carl’s Jr. – Where the Chicken (and Customer Service) Goes to Die
If I could give zero stars, I would. This might be the most infuriating fast food experience I’ve ever had — and that’s saying something.
I pulled into Carl’s Jr. craving something simple: chicken tenders. But surprise! “We’re out.” Fine. I pivot and ask for a crispy chicken sandwich. Guess what? Out of that too. Apparently, anything involving actual chicken was off the menu. What’s left? “Just burgers, fries, and grilled chicken,” the drive-thru voice tells me, as if I should be honored to be offered the scraps of a dying kingdom.
Feeling trapped (I was 11 miles from home and too hungry to argue), I settled for the grilled chicken sandwich and waffle fries. I say “settled” because that’s what this entire sad, limp experience turned into: a reluctant compromise served up in a greasy paper bag of regret.
But the real kicker? I get home from work — 11 miles later, mind you — open the sandwich, take one bite… and nearly lose my appetite AND faith in humanity. It didn’t taste like chicken. It didn’t even taste like food. It tasted like the dumpster grease from behind a gas station that gave up on life. The smell? A pungent, stomach-churning aroma of overused fryer oil and existential dread. Even my dog sniffed it, looked at me like I’d betrayed him, and walked away. That’s right — my dog. Who eats garbage.
And let’s talk about the service. The drive-thru employee sounded like I was interrupting her nap, rushing me through my order with the charm of a DMV agent on a bad day. Would it have been too much to mention they were closing? Or that they were out of everything resembling decent food? Or that the grilled chicken might have been marinating in despair since the Bush administration?
Carl’s Jr., if this is the “quality” you’re peddling now, you might as well shut down and save us all the disappointment. I didn’t pay for a meal — I paid for a lesson. And that lesson is: don’t expect edible food or basic courtesy from this location.
Absolutely disgraceful.
Atmosphere: 1
Absolutely amazing experience at Carl’s Jr.! From the moment we walked in, Mariana and Bethanie made us feel right at home. Their customer service was top-tier, friendly, fast, and genuinely welcoming. Mariana helped us navigate the menu with great recommendations, and Bethanie made sure our order was perfect and brought it out with a smile.
The food was Incredible. Juicy burgers, crispy fries, and everything fresh and hot. You can really tell they care about quality here. Thanks to Mariana and Bethanie, this visit was way more than just grabbing a bite. We’ll definitely be coming back soon!
Atmosphere: 5
Food: 5
Service: 5
Stopped by today, came inside the store it was clean and the manager Diana. Helped me out and let me tell you amazing service, best customer service ever. Food was amazing quality and service was friendly! Definitely come back.
Atmosphere: 5
Food: 5
Service: 5
So this place has very lousy service at the counter 630 am to 645 am rude lazy and slow very unconcerned feels like I’m bothering her every time im in here too bad not coming back cook in back is quick n does a great job I came in three times a week not anymore I’m tired of her
I totally recommend this place...
They are super Kool and helpful especially Mariana Bethany.
Bethany is very professional with ordering and very happy to be here everyday!!
Atmosphere: 5
Food: 5
Service: 5
Probably the most friendly staff I have dealt with at a Carl's Jr. In some time. The cashier and workers were kind and very welcoming. You can tell they enjoyed what they do and it made my visit very pleasant. It's customer service like that, that brings me back. Thank you for the kind and welcoming service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Food is great, service is even better. Bethanie has great customer service and is hilarious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
GREAT CUSTOMER SERVICE
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Bought an almost $6 breakfast burrito and it’s not even half the weight of a Taco Bell $3 burrito… I haven’t ate at Carls in over a decade & I will not be back. Also, I’m sure many of these reviews are fake… you can tell by the number of reviews each 5 star review user has. Yikes!
Food: 1
Restaurantji Recommends
Nice place
Atmosphere: 5
Food: 4
Service: 5
Great place amazing service.
Atmosphere: 5
Food: 5
Service: 5
I have been to Different Carl's Jr but this one is awesome. Lady that helped us was wonderful, she even helped us save money with app
Atmosphere: 5
Food: 5
Service: 5
Bethanie was great with her customer service very kind.
Kid-friendliness: They were great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders
The food is always fresh, I really like how my burgers look like the photos. And Bethanie is such a great personality.
Atmosphere: 5
Food: 5
Service: 5
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