Worst chic fil A location by far. The customer service here is terrible. The young boy who was cashier was rude and doesn’t know how to greet customers nor say thank you after you order. After I paid he literally just walked away without saying anything. Really looks like he hates his job. 1star bc I got my food decently fast before my flight.
Rick Slaten
The worst food. Burned chicken and bacon that had a strong chemical taste. Not worth going to this one. Had a flight last year and same burned chicken issue. This is an ongoing issue.
Jonathan Wilson
told me they were not doing milkshakes and only fountain drinks. felt like McDonalds
Katie Fiola Jones
Near gate 405. I was surprised at how slow the service was. There were only 2 of us in line and my order was just nuggets and fries. The prices are very high, probably because it's in an airport in California haha. But still tasted just as good as usual. There is seating inside their small restaurant too.
Cadie Hill
Quite possibly the best Chick Fil A I’ve ever been to.
Ana hinojosa
We stopped by Chick-fil-A for a bite on Thanksgiving day, and were greeted with warmth and joy by a young lady. Thanks for a great experience!
Van F
Ordering a salad with no bacon should always be an option. Unfortunately they are premade and can not be served unless you take it as made. The bacon is served very raw and definitely not lean mostly fat chunks. Hope this location can change this and accommodate the customer.
J Ellis
The sign clearly says opens at 4:30am at the airport. Thought I’d get an early bite before my flight .. it’s now 4:49 and there are workers inside working (with as little pep as I have ever seen at a chick-fil-a) but it’s still not open. Chuck-fil-a’s are usually an efficient operation … not this one.
Kevin K
Love the food but the service is even better
Atmosphere: 5
Food: 5
Service: 5
Jr Jackson
I give one star because of a rather poor interaction between what I presume is one of the managers towards one of the staff and me. The young ladies who took and provided my order were both delightful in line with Chic-Fil-A’s branding. I thought it contrary to Chic-Fil-A’s brand the behavior I witnessed and thought leaving a review might redress the issue.
What I presume were the management chain are having a meeting at a table in the dining. A guest walks in while the lone young lady working the counter has her back turned preparing the order for this sweet older gentlemen who had some mobility issues. After his “hello welcome in” doesn’t get her attention, the male manager proceeds to walk back behind the counter and scold the young lady about paying attention to incoming guests. Mind you, the person at the counter was still looking at the menu! If greeting and getting the guest’s order was a priority, he could have simply stepped in and said hello to the guest while the other employee finished what she was doing. The employee was clearly working, just for another guest. The guest could see her putting the order together, and then looked at the menu. Scolding her was unnecessary and frankly mean; I wasn’t the only person who heard it, making for bad optics from a customer perspective. Both the guest at the counter and the guest who was waiting for his order heard this. No guest wants to see the staff getting mistreated when the issue was fixable my the manager by just saying hello to the guest.
I’m a see something say something kind of person, so I said “excuse me, sir” to the gentleman when he walked by me to return to the table with the other managers. Do you know this man completely ignored me?? Walked right past me like I didn’t exist. Exceptionally rude on all fronts and contrary to chic fil a’s branding of hospitality.
I’ll reach out through corporate channels when I get back home, but I’m not eating here again. I almost want to throw away the food I haven’t yet eaten.
Just like McDonalds, their ice cream machine magically stops working 1hr before they close. Lazy liberals.
Atmosphere: 3
Food: 3
Service: 1
Ramona Gutierrez
Claen & friendly employee
Atmosphere: 5
Food: 5
Service: 5
Tatan yo !
Went to lunch break and this chick fil a is inside of the airport. What a waste of time
John Johnson
The food was great as always
Atmosphere: 5
Food: 5
Service: 4
Aaron Mixon
Nice to see ONT got more restaurants. The staff was friendly, and ordering was fast. The food was good, but it would have been nice to have the cheese a bit more melted on my breakfast sandwich. This location is small so you won't get a table if it's busy. Sign said they open at 6:00am but they were opne at 5:15am on a Saturday. Expect to pay airport prices.
Worst chic fil A location by far. The customer service here is terrible. The young boy who was cashier was rude and doesn’t know how to greet customers nor say thank you after you order. After I paid he literally just walked away without saying anything. Really looks like he hates his job. 1star bc I got my food decently fast before my flight.
The worst food. Burned chicken and bacon that had a strong chemical taste. Not worth going to this one. Had a flight last year and same burned chicken issue. This is an ongoing issue.
told me they were not doing milkshakes and only fountain drinks. felt like McDonalds
Near gate 405. I was surprised at how slow the service was. There were only 2 of us in line and my order was just nuggets and fries. The prices are very high, probably because it's in an airport in California haha. But still tasted just as good as usual. There is seating inside their small restaurant too.
Quite possibly the best Chick Fil A I’ve ever been to.
We stopped by Chick-fil-A for a bite on Thanksgiving day, and were greeted with warmth and joy by a young lady. Thanks for a great experience!
Ordering a salad with no bacon should always be an option. Unfortunately they are premade and can not be served unless you take it as made. The bacon is served very raw and definitely not lean mostly fat chunks. Hope this location can change this and accommodate the customer.
The sign clearly says opens at 4:30am at the airport. Thought I’d get an early bite before my flight .. it’s now 4:49 and there are workers inside working (with as little pep as I have ever seen at a chick-fil-a) but it’s still not open. Chuck-fil-a’s are usually an efficient operation … not this one.
Love the food but the service is even better
Atmosphere: 5
Food: 5
Service: 5
I give one star because of a rather poor interaction between what I presume is one of the managers towards one of the staff and me. The young ladies who took and provided my order were both delightful in line with Chic-Fil-A’s branding. I thought it contrary to Chic-Fil-A’s brand the behavior I witnessed and thought leaving a review might redress the issue.
What I presume were the management chain are having a meeting at a table in the dining. A guest walks in while the lone young lady working the counter has her back turned preparing the order for this sweet older gentlemen who had some mobility issues. After his “hello welcome in” doesn’t get her attention, the male manager proceeds to walk back behind the counter and scold the young lady about paying attention to incoming guests. Mind you, the person at the counter was still looking at the menu! If greeting and getting the guest’s order was a priority, he could have simply stepped in and said hello to the guest while the other employee finished what she was doing. The employee was clearly working, just for another guest. The guest could see her putting the order together, and then looked at the menu. Scolding her was unnecessary and frankly mean; I wasn’t the only person who heard it, making for bad optics from a customer perspective. Both the guest at the counter and the guest who was waiting for his order heard this. No guest wants to see the staff getting mistreated when the issue was fixable my the manager by just saying hello to the guest.
I’m a see something say something kind of person, so I said “excuse me, sir” to the gentleman when he walked by me to return to the table with the other managers. Do you know this man completely ignored me?? Walked right past me like I didn’t exist. Exceptionally rude on all fronts and contrary to chic fil a’s branding of hospitality.
I’ll reach out through corporate channels when I get back home, but I’m not eating here again. I almost want to throw away the food I haven’t yet eaten.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Just like McDonalds, their ice cream machine magically stops working 1hr before they close. Lazy liberals.
Atmosphere: 3
Food: 3
Service: 1
Claen & friendly employee
Atmosphere: 5
Food: 5
Service: 5
Went to lunch break and this chick fil a is inside of the airport. What a waste of time
The food was great as always
Atmosphere: 5
Food: 5
Service: 4
Nice to see ONT got more restaurants. The staff was friendly, and ordering was fast. The food was good, but it would have been nice to have the cheese a bit more melted on my breakfast sandwich. This location is small so you won't get a table if it's busy. Sign said they open at 6:00am but they were opne at 5:15am on a Saturday. Expect to pay airport prices.
Atmosphere: 5
Food: 3
Service: 5
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