This is THE BEST El Pollo Loco in the Inland Empire! The restaurant is always clean. The food was fresh, and the customer service was amazing! Great job to this management team!! 👏👏👏
Atmosphere: 5
Food: 5
Service: 5
Bastián Álvares
The attention is very bad, it takes them a while to attend even though people are not there online and they also get offended if you speak to them in Spanish
Carmen Vallejos
This is the second time I buy Pollo Loco and it had very little beans and very little chicken, A lot of rice in
Atmosphere: 5
Food: 2
Service: 5
Jose Sanchez
Great place, only I do not understand when they no have too much costumers they take too much time to fulfill the order, also I recommend all the time in drive thru review the order, sometimes an item is missing.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Ultimate Double Chicken Tostada, Loco Salad
javier hernandez
Always boy a qui like the fresh chicken place
Atmosphere: 5
Food: 5
Service: 5
Gus Garcia
I was so impressed with the quality of the food and good service.
Atmosphere: 5
Food: 5
Service: 5
Amaris McIntyre
Very clean & friendly staff
Atmosphere: 5
Food: 5
Service: 5
Elisa Coreas
I'm writing this review to share my recent experience at your restaurant in hopes that it helps your management team understand the customer's perspective. Upon entering, I wasn't greeted by the staff and felt uncomfortable due to their stares. Additionally, I wasn't informed that I needed to place my order myself. When I tried using the self-service kiosk, I found that it didn't offer the same options as your website—I wanted to add shrimp to a classic tostada, but couldn't. When I asked a male staff member for help, he initially ignored me to handle a drive-thru order, despite being a cashier. When he did assist me, he seemed unsure about the menu options, which led me to place my order on my phone instead. Considering I was ordering for my team, this experience left me disappointed with the store's lack of professionalism and organization. I hope this feedback helps improve your staff training and service quality
Atmosphere: 1
Food: 4
Service: 1
Gustavo Vela
Be careful to buy in this location They charge me TWICE different amount of money ( personal complicated to deal with them) No good at all ?????????????? ZERO STARS
Damian Casas
Damián was very wonderful helping out with my order great hospitality
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pollo Bowl, Guacamole
Only thing is don't get Horchata ? It's watered down cinnamon milk
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2pc Chicken - Leg & Thigh Meal, Loco Salad, Avocado Salsa Hot, Guacamole
Amanda Lopez
The food is always good. As you would expect El Pollo Loco to be. They have Kiosks now to order your food, but even then, the workers seem frustrated and unhappy to serve you your food. The place is a hit or a miss with cleanliness. Sometimes, it's kept up. Sometimes, it seems they don't have the man power to keep it clean. Either way, it's a fast food joint, so it is what it is.
Atmosphere: 3
Food: 4
Service: 3
Jason Woodard
Ordered 2 chicken Quesadillas with only cheese and chicken..They gave me that plus onions, lettuce, and some green nasty sauce that I did not order.. Not happy Threw it away..
Atmosphere: 4
Food: 1
Service: 3
Sherry Hartman
I was actually Pleased that my 2 pc. Breast and Wing meal was not dry. The breast is 9 times out of 10 dry and hard to chew and to swallow. This time it was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churro, 2 pcs White Chicken Meal, Two Churros
This is THE BEST El Pollo Loco in the Inland Empire! The restaurant is always clean. The food was fresh, and the customer service was amazing! Great job to this management team!! 👏👏👏
Atmosphere: 5
Food: 5
Service: 5
The attention is very bad, it takes them a while to attend even though people are not there online and they also get offended if you speak to them in Spanish
This is the second time I buy Pollo Loco and it had very little beans and very little chicken, A lot of rice in
Atmosphere: 5
Food: 2
Service: 5
Great place, only I do not understand when they no have too much costumers they take too much time to fulfill the order, also I recommend all the time in drive thru review the order, sometimes an item is missing.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Ultimate Double Chicken Tostada, Loco Salad
Always boy a qui like the fresh chicken place
Atmosphere: 5
Food: 5
Service: 5
I was so impressed with the quality of the food and good service.
Atmosphere: 5
Food: 5
Service: 5
Very clean & friendly staff
Atmosphere: 5
Food: 5
Service: 5
I'm writing this review to share my recent experience at your restaurant in hopes that it helps your management team understand the customer's perspective. Upon entering, I wasn't greeted by the staff and felt uncomfortable due to their stares. Additionally, I wasn't informed that I needed to place my order myself. When I tried using the self-service kiosk, I found that it didn't offer the same options as your website—I wanted to add shrimp to a classic tostada, but couldn't. When I asked a male staff member for help, he initially ignored me to handle a drive-thru order, despite being a cashier. When he did assist me, he seemed unsure about the menu options, which led me to place my order on my phone instead. Considering I was ordering for my team, this experience left me disappointed with the store's lack of professionalism and organization. I hope this feedback helps improve your staff training and service quality
Atmosphere: 1
Food: 4
Service: 1
Be careful to buy in this location
They charge me TWICE different amount of money ( personal complicated to deal with them)
No good at all ??????????????
ZERO STARS
Damián was very wonderful helping out with my order great hospitality
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pollo Bowl, Guacamole
Restaurantji Recommends
No good
Atmosphere: 1
Food: 1
Service: 1
Only thing is don't get Horchata ?
It's watered down cinnamon milk
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2pc Chicken - Leg & Thigh Meal, Loco Salad, Avocado Salsa Hot, Guacamole
The food is always good. As you would expect El Pollo Loco to be. They have Kiosks now to order your food, but even then, the workers seem frustrated and unhappy to serve you your food. The place is a hit or a miss with cleanliness. Sometimes, it's kept up. Sometimes, it seems they don't have the man power to keep it clean. Either way, it's a fast food joint, so it is what it is.
Atmosphere: 3
Food: 4
Service: 3
Ordered 2 chicken Quesadillas with only cheese and chicken..They gave me that plus onions, lettuce, and some green nasty sauce that I did not order.. Not happy Threw it away..
Atmosphere: 4
Food: 1
Service: 3
I was actually Pleased that my 2 pc. Breast and Wing meal was not dry. The breast is 9 times out of 10 dry and hard to chew and to swallow. This time it was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churro, 2 pcs White Chicken Meal, Two Churros
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