Service was A+. Food was wonderful as well. Customer service was hit out this park and the reason we will return to this location.
jonel
The restaurant was extremely loud. I was there for lunch with friends I hadn't seen in about four years. We could barely hear what we were saying to each other because of the noise level. If I was to return I would refuse to be seated where we were there were many open tables in the dining room where the noise level wouldn't have been so bad
Frank
We were back in the area so popped in for dinner. Drinks were faster this time and very good. Food was overcooked. The waitress was very cordial and attentive. Good prices for happy hour.
Andrea
We came here to celebrate 2 birthdays. The service was very slow. The server seemed rushed and irritated. He forgot to give us water refills, utensils, more chips and salsa when it ran out, and got an order wrong. They served us 1 flan for 2 people. The birthday entree was a good deal, because you could use it on fajitas. I feel the cost of the fajitas wasn't great for the small amount of meat and shrimp you get. The food itself tasted fine, however the first batch of chips we got were stale, and I think it gave a few of us a stomachache. Usually we have friendlier servers and quicker service. Maybe they were burned out from their brunch service. Not sure we would go back on a Sunday night.
Veronica
Our server, name was Chucho. He gave us the absolute best service! He was welcoming, friendly and helpful. We had a great time because of him. As for the food. Wish there was a station to make the chilaquiles fresh so they're not soggy. Other than that, everything else was really good. Good times, great vibes! We will definitely be back.
Lorena
This was my first time trying the Saturday brunch, I loved it. I will be coming back with my whole family. I didn't get my servers name, but she was amazing. She kept checking on us (me and my daughter). The overall experience was great! Thank you El Torito for having brunch on Saturdays. I love coming to this location!
Thalia
We had such a good time... Our server was Adriana and she was so awesome! The ambiance was very family oriented and energetic. We came for the buffet and enjoyed all foods, they have the classic Mexican flavors. If you're looking for a spot for everyone this is the place.
Phyllis
Our server, Vicente, was kind, courteous, and efficient! We appreciated his excellent service.
antonio
Good service, food delivered promptly and was authentic Mexican. Ordered ice-tea with NO ICE.
Malea
We love the El Torito buffet brunch! It's our favorite in the inland empire... Although we live closer to two other restaurants, Ontario is our favorite. Nora was our server today and her serving skills and customer service skills are second to none. Our drinks were always full, she brought a special treats for us to try, and she made sure that we were 100% happy. Thank you very magical experience! We will be back soon!!
The food was good. Our order came out with no issues and the server provided good service.
Janet
What a terrible way to spend Father's Day! Don't go here!! They would not seat us for 10 minutes because they did not have enough menus, however they kept seating other parties. When we were seated we sat 15 minutes without being acknowledged at which point I got a manager who wasn't really concerned. Eventually someone can over and took our drink order and brought one tiny basket of chips for 6 people. After ordering food our server went on break and 40 minutes later I had to find someone to check on our food at which point we were told there were two tickets in front of us....five minutes later everyone's food came out cold and my dad's did not come at all. We tried to choke some cold food down, it was disgusting...and about 7 minutes later my dad's food came out COLD! Upon asking for a manager I was told that we were never told that there were not enough menus and that the food was warm when it left the kitchen...I said, "shouldn't it be hot?" and she said yes and then argued and made excuses. She then told me that they would give us 20% off....no one ate their food and you only want to give us 20% off??? The general manager, who wouldn't come talk to us, finally comped the food and we paid for our alcohol...this was after telling then that this is not the right way to handle a customer situation. the restaurant was filthy, not enough employees, food is generic and probably heated in the microwave and service is beyond poor. Don't go here! The restaurant next door had an hour wait, obviously they knew not to come here.
Domingo
Making a reservation there is unnecessary. Despite this, we experienced a 30-minute wait to be seated, and the service and food were extremely disappointing. The food quality was particularly poor.
Mark
Went here for Father's Day brunch. Had a reservation at 11:15 am and they had us seated by 11:20 if that, it was very quick. The spread was pretty great from classic food like birria, enchiladas, beans and rice, have an omelette bar, soup area, more American foods for kids, someone slicing ham and steak, aguas frescas, bottomless mimosas and much more. I'd definitely come back and recommend coming here for brunch. Their coffee machine has been broken for a while but just don't come for the coffee and you'll have a great time.
David
Great meal for our son's post graduation party and service by Brenda was fantastic! The food is better than I had remembered and the prices reasonable. Great time
Service was A+. Food was wonderful as well. Customer service was hit out this park and the reason we will return to this location.
The restaurant was extremely loud. I was there for lunch with friends I hadn't seen in about four years. We could barely hear what we were saying to each other because of the noise level. If I was to return I would refuse to be seated where we were there were many open tables in the dining room where the noise level wouldn't have been so bad
We were back in the area so popped in for dinner. Drinks were faster this time and very good. Food was overcooked. The waitress was very cordial and attentive. Good prices for happy hour.
We came here to celebrate 2 birthdays. The service was very slow. The server seemed rushed and irritated. He forgot to give us water refills, utensils, more chips and salsa when it ran out, and got an order wrong. They served us 1 flan for 2 people. The birthday entree was a good deal, because you could use it on fajitas. I feel the cost of the fajitas wasn't great for the small amount of meat and shrimp you get. The food itself tasted fine, however the first batch of chips we got were stale, and I think it gave a few of us a stomachache. Usually we have friendlier servers and quicker service. Maybe they were burned out from their brunch service. Not sure we would go back on a Sunday night.
Our server, name was Chucho. He gave us the absolute best service! He was welcoming, friendly and helpful. We had a great time because of him. As for the food. Wish there was a station to make the chilaquiles fresh so they're not soggy. Other than that, everything else was really good. Good times, great vibes! We will definitely be back.
This was my first time trying the Saturday brunch, I loved it. I will be coming back with my whole family. I didn't get my servers name, but she was amazing. She kept checking on us (me and my daughter). The overall experience was great! Thank you El Torito for having brunch on Saturdays. I love coming to this location!
We had such a good time... Our server was Adriana and she was so awesome! The ambiance was very family oriented and energetic. We came for the buffet and enjoyed all foods, they have the classic Mexican flavors. If you're looking for a spot for everyone this is the place.
Our server, Vicente, was kind, courteous, and efficient! We appreciated his excellent service.
Good service, food delivered promptly and was authentic Mexican. Ordered ice-tea with NO ICE.
We love the El Torito buffet brunch! It's our favorite in the inland empire... Although we live closer to two other restaurants, Ontario is our favorite. Nora was our server today and her serving skills and customer service skills are second to none. Our drinks were always full, she brought a special treats for us to try, and she made sure that we were 100% happy. Thank you very magical experience! We will be back soon!!
Restaurantji Recommends
The food was good. Our order came out with no issues and the server provided good service.
What a terrible way to spend Father's Day! Don't go here!! They would not seat us for 10 minutes because they did not have enough menus, however they kept seating other parties. When we were seated we sat 15 minutes without being acknowledged at which point I got a manager who wasn't really concerned. Eventually someone can over and took our drink order and brought one tiny basket of chips for 6 people. After ordering food our server went on break and 40 minutes later I had to find someone to check on our food at which point we were told there were two tickets in front of us....five minutes later everyone's food came out cold and my dad's did not come at all. We tried to choke some cold food down, it was disgusting...and about 7 minutes later my dad's food came out COLD! Upon asking for a manager I was told that we were never told that there were not enough menus and that the food was warm when it left the kitchen...I said, "shouldn't it be hot?" and she said yes and then argued and made excuses. She then told me that they would give us 20% off....no one ate their food and you only want to give us 20% off??? The general manager, who wouldn't come talk to us, finally comped the food and we paid for our alcohol...this was after telling then that this is not the right way to handle a customer situation. the restaurant was filthy, not enough employees, food is generic and probably heated in the microwave and service is beyond poor. Don't go here! The restaurant next door had an hour wait, obviously they knew not to come here.
Making a reservation there is unnecessary. Despite this, we experienced a 30-minute wait to be seated, and the service and food were extremely disappointing. The food quality was particularly poor.
Went here for Father's Day brunch. Had a reservation at 11:15 am and they had us seated by 11:20 if that, it was very quick. The spread was pretty great from classic food like birria, enchiladas, beans and rice, have an omelette bar, soup area, more American foods for kids, someone slicing ham and steak, aguas frescas, bottomless mimosas and much more. I'd definitely come back and recommend coming here for brunch. Their coffee machine has been broken for a while but just don't come for the coffee and you'll have a great time.
Great meal for our son's post graduation party and service by Brenda was fantastic! The food is better than I had remembered and the prices reasonable. Great time
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