Bought 2 pizzas and bread sticks from here, the Pizzas and bread sticks are really bland, not even the marinara sauce or garlic sauce could save the meal. Pricing also isn’t very reasonable. I’ve been going to the double or nothing on Vineyard for 10 years and decided to try out Papa John’s for the first time, big mistake.
Atmosphere: 1
Food: 2
Service: 4
Kevin Landin
Ordered a pizza on Christmas Day . Was said to be delivered in my garage ...nobody ever found it . They said they would credit the pizza and never did . The store manager on nights lied about adding a credit and the call center was useless to help with the situation as well. Do not order from this location
Atmosphere: 1
Food: 1
Service: 1
Ryan Session
Terrible customer service, manager Demara could not help solve any issue, she could not provide not one solution. The manager Roman never called me to correct any mistakes with my order. I gave them 3 attempts to get my order right and they could not. The last attempt I waited 2 hours for delivery and my order never came. I strongly recommend not to order from this location.
Atmosphere: 1
Food: 1
Service: 1
claudia avilez
Not what I expected and when asked to re-do out order they refused even more disappointed.
Atmosphere: 1
Food: 1
Service: 5
Nadine Boggs
Kid-friendliness: Real friendly
Recommended dishes: Pepperoni Pizza
Tim Michaels
Pizza was hot, delicious and served in 10 min.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Ada Garcia
The pizzas are very good with all ingredients pepperoni, mushrooms, green chili, sausage and there are salads, papadias, potato bowls, they have a great variety of food for all those who like pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Create Your Own Large Thin Crust Pizza, Special Garlic Dipping Sauce
W M
Simple issue that couldn't be resolved. Ordered a 2 liter. It wasn't delivered. Called the store spoke to Manager on Duty and was only offered a store credit for the future. Asked for a simple refund since the product and service was not provided and told they could not assist. Told I wanted a delivery of the product I paid for and was told they couldn't because it's outsourced through door dash and their fault. UNACEPPTABLE! What has happened to resolving an issue with a resolution and providing basic customer service? Writing this review ONLY on the principal and not that I care about the $3.
Atmosphere: 1
Food: 5
Service: 1
William Smith
Placed an order at 10:15 and headed to the store, when I got there it said my order was cancelled and when I went to go inside the store was closed even though it says they close at 11.
Analissa
Horrible papa John’s ? can’t even get an order right and everyone acts like they don’t see any customers coming in . Food taste like plastic and cardboard, I only went here because i just got off work and it was a last min thing , wait 20 mins for a 10 piece chicken nuggets and some brownies if could rate 0 I would ! Don’t recommend
March 25th I ordered online for deliver at night. They hired doordash to deliver the food. The doordasher stole my food. I called the store to complain and they claimed to refund me. They never did. The night crew needs to get fired!! Doordasher got free food from me. Rosemary was the doordasher.. Don't order at night from them. Order from another location.
Atmosphere: 1
Food: 5
Service: 1
Derrick
There's only one person working this entire pizza joint: taking calls/orders baking, cleaning, cash register paperwork etc... yet he was very kind and persistent with his duties. Pizza was great would definitely go here again
Atmosphere: 2
Food: 5
Service: 5
Insomnic
Can't make food to order properly. Asked for square cut. Was not square cut. Put garlic sauce in box which leaked in box making pizza taste horrible. Never again. Will stick with Domino's or Little Caesars.
Atmosphere: 1
Food: 1
Service: 1
Joseph Monreal
Manager very friendly professional and really makes great pizza!
Atmosphere: 3
Food: 5
Service: 5
Paul Wade (Nardcore Raider)
Very disappointing. I just moved here from Moreno Valley CA. Now with all the problems going on with the stores in Riverside/MoVal I was excited to finally be able to order a Papa John's Pizza again. I used the app, which was great and easy to use. The delivery was lightning fast, too fast as a matter of fact. When I looked at my pizza and cheese sticks I knew right away they were under cooked. When I tasted them, it was definitely confirmed. So everyone understands, my degree is in Hotel and Restaurant management and I, in the past was a store manager for both a corporate and a franchise Pizza Hut. Plus several other fast food establishments before I left the restaurant industry. Anyway, my joy, after several months of not being able to order Papa Johns because of where I lived, quickly turned to disappointment. Now Im not asking for anything free. Just please let whomever the manager is at the Archibald location in Ontario know that while quick delivery is important. A proper bake on the pizza is an even greater priority. I'll give you guys another shot in the future to see if this issue is corrected.Thanks
Bought 2 pizzas and bread sticks from here, the Pizzas and bread sticks are really bland, not even the marinara sauce or garlic sauce could save the meal. Pricing also isn’t very reasonable. I’ve been going to the double or nothing on Vineyard for 10 years and decided to try out Papa John’s for the first time, big mistake.
Atmosphere: 1
Food: 2
Service: 4
Ordered a pizza on Christmas Day . Was said to be delivered in my garage ...nobody ever found it . They said they would credit the pizza and never did . The store manager on nights lied about adding a credit and the call center was useless to help with the situation as well. Do not order from this location
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service, manager Demara could not help solve any issue, she could not provide not one solution. The manager Roman never called me to correct any mistakes with my order. I gave them 3 attempts to get my order right and they could not. The last attempt I waited 2 hours for delivery and my order never came. I strongly recommend not to order from this location.
Atmosphere: 1
Food: 1
Service: 1
Not what I expected and when asked to re-do out order they refused even more disappointed.
Atmosphere: 1
Food: 1
Service: 5
Kid-friendliness: Real friendly
Recommended dishes: Pepperoni Pizza
Pizza was hot, delicious and served in 10 min.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
The pizzas are very good with all ingredients pepperoni, mushrooms, green chili, sausage and there are salads, papadias, potato bowls, they have a great variety of food for all those who like pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Create Your Own Large Thin Crust Pizza, Special Garlic Dipping Sauce
Simple issue that couldn't be resolved. Ordered a 2 liter. It wasn't delivered. Called the store spoke to Manager on Duty and was only offered a store credit for the future. Asked for a simple refund since the product and service was not provided and told they could not assist. Told I wanted a delivery of the product I paid for and was told they couldn't because it's outsourced through door dash and their fault. UNACEPPTABLE! What has happened to resolving an issue with a resolution and providing basic customer service? Writing this review ONLY on the principal and not that I care about the $3.
Atmosphere: 1
Food: 5
Service: 1
Placed an order at 10:15 and headed to the store, when I got there it said my order was cancelled and when I went to go inside the store was closed even though it says they close at 11.
Horrible papa John’s ? can’t even get an order right and everyone acts like they don’t see any customers coming in . Food taste like plastic and cardboard, I only went here because i just got off work and it was a last min thing , wait 20 mins for a 10 piece chicken nuggets and some brownies if could rate 0 I would ! Don’t recommend
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
March 25th I ordered online for deliver at night. They hired doordash to deliver the food. The doordasher stole my food. I called the store to complain and they claimed to refund me. They never did. The night crew needs to get fired!! Doordasher got free food from me. Rosemary was the doordasher.. Don't order at night from them. Order from another location.
Atmosphere: 1
Food: 5
Service: 1
There's only one person working this entire pizza joint: taking calls/orders baking, cleaning, cash register paperwork etc... yet he was very kind and persistent with his duties. Pizza was great would definitely go here again
Atmosphere: 2
Food: 5
Service: 5
Can't make food to order properly. Asked for square cut. Was not square cut. Put garlic sauce in box which leaked in box making pizza taste horrible. Never again. Will stick with Domino's or Little Caesars.
Atmosphere: 1
Food: 1
Service: 1
Manager very friendly professional and really makes great pizza!
Atmosphere: 3
Food: 5
Service: 5
Very disappointing. I just moved here from Moreno Valley CA. Now with all the problems going on with the stores in Riverside/MoVal I was excited to finally be able to order a Papa John's Pizza again. I used the app, which was great and easy to use. The delivery was lightning fast, too fast as a matter of fact. When I looked at my pizza and cheese sticks I knew right away they were under cooked. When I tasted them, it was definitely confirmed. So everyone understands, my degree is in Hotel and Restaurant management and I, in the past was a store manager for both a corporate and a franchise Pizza Hut. Plus several other fast food establishments before I left the restaurant industry. Anyway, my joy, after several months of not being able to order Papa Johns because of where I lived, quickly turned to disappointment. Now Im not asking for anything free. Just please let whomever the manager is at the Archibald location in Ontario know that while quick delivery is important. A proper bake on the pizza is an even greater priority. I'll give you guys another shot in the future to see if this issue is corrected.Thanks
Atmosphere: 3
Food: 1
Service: 2
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