Great customer service and great shipping services. Get it earlier than I expected.!)
Tani G.
I typically don't have any issues when I come pick up my dog's insulin from the pharmacy. However, the pharmacist Suvi was extremely rude and unprofessional. A very simple misunderstanding that could have been easily handled she made into a big deal. She would not shut up. Her attitude was horrible and she had no sense of customer service. Do better Suvi!
Jeny Reyes
The coffe bar doesn’t answer the phone to order, and when they answer the lady is so mad.
Atmosphere: 3
Food: 5
Service: 1
Crystal C.
Customers service here is rude Alexa from cigarettes has a bad attitude. I never really have a issue here but not sure why it's this location
Adan ..
First of all the service at the gas station is horrible. I don't know if they control the pressure for the gasoline but it takes eternity to pump. This store lacks customer service. I asked 2 associates for help and they looked at me like I was crazy and they just decided not to help me. They continued their conversation with each other regarding their own personal business and I walked away. The cashiers are not friendly nor greet you. I had Sam's cash and some how the cashier pressed something on their machine and I wasn't able to use my Sam's cash. As I was checking out, they do not say hi or anything. The two ladies kept talking to each other as one grabbed the receipt from my hand and decided to not tell me when she was done, she simply gave me her back and continued chatting. When I asked why they were rude and not even greet me, they simply rolled their eyes and made the typical "ugh" remark. I have been in customer service for 25 years, I have always greeted the customers, asked how they were and asked if I could help them with a something else. These companies are multibillion dollar industries, they need to hire better associates.
Kyilah M.
Everytime I go there's always more than one pump closed I spent at least 30 mins in line today after getting off of work just to get gas. I usually go to Costco but Sam's was closer but I will ensure that I don't make the mistake of going back to Sam's to get gas!
Bren ..
You go and spend almost $200 dollars in the store and these lazy people do not load your cart anymore. So it is like Winco load your cart and pay a membership. I think I am canceling my card.
Nancy M.
ZERO stars! 1.5 hours for a whole pepperoni pizza. No way. Employee made a nasty face when we ordered. Worst club experience I've ever had. I'll be sticking to my home club.
Jessie B.
45 min for a pick up order? Really??Can't even get anyone on the phone so I can just cancel. Ridiculous
Patty Lopez
Café wait time and service is ridiculous. The line is always out the door, app not working, they don't answer the phone to take orders. Much quicker and easier at Costco.
Ordered curb side pickup at 10am. Scheduled said pick up for 5 to 6pm. Got a notice at 7:57pm order was ready for pick up they close at 8pm.
Chio B.
If I could give this specific Sam's club on mills a half star I would. We've been going with my brother a couple of times already to grab salad, toilet paper and etc BUT it's been 4 times already that they profile my dad. My dad is older bald very tan complexion with tattoos and every time he gets chased down the store and asked for the damn Sam's club card that my brother usually has with him because it's his... Why wait until he's already all the way inside to ask for his card and he's the only one they ask, no one else gets asked just him... 4 times already... if you thought he was suspicious why not ask him at the door when he walked in with my brother? This store is racist!!! Tried talking to a manager multiple times but whoever stops us say they are the managers so who knows.. if you're of color with tattoos and bald be careful or just glue your card to your forehead so they don't stop you BUT I'm sure they'll stop you anyways and ask for your ID to match it....
Darth V.
Check out took 20 mins for 12 items, with only one customer with 5 items in line ahead of me, then another 10 mins at the door to check my receipt of previously paid goods. What in the world is going on at Sam's Ontario??? The cashier was Nonchalantly showing pictures of her dog to the customer in front of us while they randomly chose which iRobot to buy at check out. I'm dead serious! a full blown sales pitch at the check stand for a vacuum!?? NONE of the employees we interacted with looked like they were in any rush to get us home. Someone needs to tell this team to do better....there we no system or technical issues. Just plane old customer disregard...
Noreen S.
This is why the rotisserie chicken is only $5. Raw. Definitely do not recommend. This is the 2nd time I've tried this chicken. The first time was a year ago and it was raw. I decided to give it another chance thinking that maybe the first one was a fluke. Nope. These are just always raw. At least the ones I've bought.
Great customer service and great shipping services. Get it earlier than I expected.!)
I typically don't have any issues when I come pick up my dog's insulin from the pharmacy. However, the pharmacist Suvi was extremely rude and unprofessional. A very simple misunderstanding that could have been easily handled she made into a big deal. She would not shut up. Her attitude was horrible and she had no sense of customer service. Do better Suvi!
The coffe bar doesn’t answer the phone to order, and when they answer the lady is so mad.
Atmosphere: 3
Food: 5
Service: 1
Customers service here is rude Alexa from cigarettes has a bad attitude. I never really have a issue here but not sure why it's this location
First of all the service at the gas station is horrible. I don't know if they control the pressure for the gasoline but it takes eternity to pump. This store lacks customer service. I asked 2 associates for help and they looked at me like I was crazy and they just decided not to help me. They continued their conversation with each other regarding their own personal business and I walked away. The cashiers are not friendly nor greet you. I had Sam's cash and some how the cashier pressed something on their machine and I wasn't able to use my Sam's cash. As I was checking out, they do not say hi or anything. The two ladies kept talking to each other as one grabbed the receipt from my hand and decided to not tell me when she was done, she simply gave me her back and continued chatting. When I asked why they were rude and not even greet me, they simply rolled their eyes and made the typical "ugh" remark. I have been in customer service for 25 years, I have always greeted the customers, asked how they were and asked if I could help them with a something else. These companies are multibillion dollar industries, they need to hire better associates.
Everytime I go there's always more than one pump closed I spent at least 30 mins in line today after getting off of work just to get gas. I usually go to Costco but Sam's was closer but I will ensure that I don't make the mistake of going back to Sam's to get gas!
You go and spend almost $200 dollars in the store and these lazy people do not load your cart anymore. So it is like Winco load your cart and pay a membership. I think I am canceling my card.
ZERO stars! 1.5 hours for a whole pepperoni pizza. No way. Employee made a nasty face when we ordered. Worst club experience I've ever had. I'll be sticking to my home club.
45 min for a pick up order? Really??Can't even get anyone on the phone so I can just cancel. Ridiculous
Café wait time and service is ridiculous. The line is always out the door, app not working, they don't answer the phone to take orders. Much quicker and easier at Costco.
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
Ordered curb side pickup at 10am. Scheduled said pick up for 5 to 6pm. Got a notice at 7:57pm order was ready for pick up they close at 8pm.
If I could give this specific Sam's club on mills a half star I would. We've been going with my brother a couple of times already to grab salad, toilet paper and etc BUT it's been 4 times already that they profile my dad. My dad is older bald very tan complexion with tattoos and every time he gets chased down the store and asked for the damn Sam's club card that my brother usually has with him because it's his... Why wait until he's already all the way inside to ask for his card and he's the only one they ask, no one else gets asked just him... 4 times already... if you thought he was suspicious why not ask him at the door when he walked in with my brother? This store is racist!!! Tried talking to a manager multiple times but whoever stops us say they are the managers so who knows.. if you're of color with tattoos and bald be careful or just glue your card to your forehead so they don't stop you BUT I'm sure they'll stop you anyways and ask for your ID to match it....
Check out took 20 mins for 12 items, with only one customer with 5 items in line ahead of me, then another 10 mins at the door to check my receipt of previously paid goods. What in the world is going on at Sam's Ontario??? The cashier was Nonchalantly showing pictures of her dog to the customer in front of us while they randomly chose which iRobot to buy at check out. I'm dead serious! a full blown sales pitch at the check stand for a vacuum!?? NONE of the employees we interacted with looked like they were in any rush to get us home. Someone needs to tell this team to do better....there we no system or technical issues. Just plane old customer disregard...
This is why the rotisserie chicken is only $5. Raw. Definitely do not recommend. This is the 2nd time I've tried this chicken. The first time was a year ago and it was raw. I decided to give it another chance thinking that maybe the first one was a fluke. Nope. These are just always raw. At least the ones I've bought.
Very busy but quick service.
Atmosphere: 5
Food: 5
Service: 5