Came in to get a matcha today. I usually add extra syrup because its not sweet enough but I’ve been seeing ads saying its sweeter now. Its DEFINITELY NOT. So I went in to ask for them to make it sweeter bc it was DISGUSTING and the matcha was hardly blended. The girl at the counter gave me the rudest look and didn’t say anything after I asked for it to be remade. I even apologized for the inconvenience and said thank you. couldn’t help but feel like she didn’t want to do her job and made me uncomfortable. Anyway the drink tasted the SAME after they remade it.. HIRE BETTER WORKERS! whoever was working the register at 12 today needs better customer service training. Just take the extra drive and go to the other starbucks on mountain for way better service!
Food: 1
Service: 1
Albert Napitupulu
I went to the drive thru to order a chocolate croissant and request to put inside the wrap.The guy at the drive thru said they have to open up the wrap because it's starbucks policy. I went to another starbucks and they were able to give it to me in the wrap. So when does starbucks dictating when I can or cant eat my food?
Atmosphere: 1
Food: 1
Service: 1
David Magana
Rude staff
Sandra Reyes
Normally chill people today spilt my coffee all over inside my door and leg 🫠 Update found a hole close to the lid it was a small slit
Service: 4
Lucas Le
Not the niceplace.i drink starbuck every morning,but in the afternoon I stop by just to ask for use the restroom but they said no.i have to do purchase to use the restroom.sorry this location not nice.
Service: 1
octavio Moreno
Nice place
Atmosphere: 5
Food: 5
Service: 5
Jp Yuen
Placed my Mobile pick up order & asked to use the Restroom & was asked if I had ordered, I said yes & was waiting for my order. I waited for my Cortado & she did not add my raw sugar. Pay more attention to my coffee order & not who is using the restroom.
Atmosphere: 5
Food: 1
Service: 1
Nidia Ramirez
On May 25, 2025, at 8:55 PM, I waited 12 minutes at mountain and 6th in Ontario Ca location drive-thru speaker with no response. At the window, barista Aurora rudely refused my order, insisting I return to the speaker. She was dismissive when asked for her name and claimed my recording made her feel unsafe. As a loyal customer, I’m disappointed and may choose other coffee providers.
Service: 1
monica lupetti
Asked Twice for a kids temperature latte and get my tongue burned both times, it’s not a good attitude!!!!
Service: 1
Matan Chen
Worst service ever! I asked to lightly warm up the pastry. The cashier said he cannot do that,just like that
Ordered sunsera coffee but received this junk. She could’ve told me first instead of forcing me to find out myself
Atmosphere: 1
Food: 1
Service: 1
Christine Ramos
I ordered a the Lavender matcha drink and I got huge clumps of matcha in my drink. It’s sad cause the drink is usually good but i got a mouthful of bitter matcha powder. -.-
Food: 2
Service: 5
Harvey Nix
Staff was exceptional
Atmosphere: 5
Food: 5
Service: 5
Jerry C.
This review is more so on corporate policy versus the store itself. Over a week ago I ordered my usual beverage, but I just stopped in and picked up and drove onto the freeway which is my usual. However, on this visit, the barista did not double cut my hot beverage and it spilled all over my vehicle’s cupholder.
When I emailed Starbucks about my dissatisfaction with the experience, they basically said since I left, I couldn’t get it remade or there’s no sort of renumeration to retain me as a customer. I’m disappointed with Corporate and simply will not give them more business.
Came in to get a matcha today. I usually add extra syrup because its not sweet enough but I’ve been seeing ads saying its sweeter now. Its DEFINITELY NOT. So I went in to ask for them to make it sweeter bc it was DISGUSTING and the matcha was hardly blended. The girl at the counter gave me the rudest look and didn’t say anything after I asked for it to be remade. I even apologized for the inconvenience and said thank you. couldn’t help but feel like she didn’t want to do her job and made me uncomfortable. Anyway the drink tasted the SAME after they remade it.. HIRE BETTER WORKERS! whoever was working the register at 12 today needs better customer service training. Just take the extra drive and go to the other starbucks on mountain for way better service!
Food: 1
Service: 1
I went to the drive thru to order a chocolate croissant and request to put inside the wrap.The guy at the drive thru said they have to open up the wrap because it's starbucks policy. I went to another starbucks and they were able to give it to me in the wrap. So when does starbucks dictating when I can or cant eat my food?
Atmosphere: 1
Food: 1
Service: 1
Rude staff
Normally chill people today spilt my coffee all over inside my door and leg 🫠
Update found a hole close to the lid it was a small slit
Service: 4
Not the niceplace.i drink starbuck every morning,but in the afternoon I stop by just to ask for use the restroom but they said no.i have to do purchase to use the restroom.sorry this location not nice.
Service: 1
Nice place
Atmosphere: 5
Food: 5
Service: 5
Placed my Mobile pick up order & asked to use the Restroom & was asked if I had ordered, I said yes & was waiting for my order. I waited for my Cortado & she did not add my raw sugar. Pay more attention to my coffee order & not who is using the restroom.
Atmosphere: 5
Food: 1
Service: 1
On May 25, 2025, at 8:55 PM, I waited 12 minutes at mountain and 6th in Ontario Ca location drive-thru speaker with no response. At the window, barista Aurora rudely refused my order, insisting I return to the speaker. She was dismissive when asked for her name and claimed my recording made her feel unsafe. As a loyal customer, I’m disappointed and may choose other coffee providers.
Service: 1
Asked Twice for a kids temperature latte and get my tongue burned both times, it’s not a good attitude!!!!
Service: 1
Worst service ever! I asked to lightly warm up the pastry. The cashier said he cannot do that,just like that
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Drinks were made well
Ordered sunsera coffee but received this junk. She could’ve told me first instead of forcing me to find out myself
Atmosphere: 1
Food: 1
Service: 1
I ordered a the Lavender matcha drink and I got huge clumps of matcha in my drink. It’s sad cause the drink is usually good but i got a mouthful of bitter matcha powder. -.-
Food: 2
Service: 5
Staff was exceptional
Atmosphere: 5
Food: 5
Service: 5
This review is more so on corporate policy versus the store itself. Over a week ago I ordered my usual beverage, but I just stopped in and picked up and drove onto the freeway which is my usual. However, on this visit, the barista did not double cut my hot beverage and it spilled all over my vehicle’s cupholder.
When I emailed Starbucks about my dissatisfaction with the experience, they basically said since I left, I couldn’t get it remade or there’s no sort of renumeration to retain me as a customer. I’m disappointed with Corporate and simply will not give them more business.
Atmosphere: 2
Food: 3
Service: 1
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