Don't come here. I was here on a Friday night waiting in front of the counter for 8 minutes and the baristas were walking back-and-forth, none of them acknowledging me or greeting me. They were pretending i did not exist. I had to confront them and let them know that it was very rude and unprofessional., I hope that they get some training and just common customer courtesy.
Service: 1
w w
This is the best Starbucks I’ve ever been to. All the staff are so friendly, and the Caramel Frappuccino and Matcha Latte were both delicious! The service was amazing.
Atmosphere: 5
Food: 5
Service: 5
Boni ThePoet
The person working the window by the name of Bryan has poor customer service skills. I order two drinks at the driver they and when I got to the window I’ve realized in has a little extra in my gift card so i ordered a 3rd item at the window. Bryan rolled his eyes and proceeded to have an attitude and speak in a rude manner for the rest of the encounter. I don’t come to Starbucks often but usually my experience is more pleasant than this.
Service: 2
Dariana Reyes
Everyone here is nice but the girl that took my order seemed annoyed when I was talking and just had an attitude, mind you I was smiling answer her question and then her coworker apologized on her behalf overall with out her good service
Atmosphere: 5
Food: 5
Service: 2
Noemi Felix
I order an ice Matcha and it tastes more like milk mind you I got home and my stomach started acting up bad .
Food: 1
Ashley Chaparro
HORRIBLE CUSTOMER SERVICE, A LOT OF SARCASM ON BEHALF OF THE STAFF AND THEY DO NOT KNOW HOW TO TAKE ACCOUNTABILITY FOR MAKING MISTAKES WITH THE ORDER.
I DO NOT TOLERATE ANY DISRESPECT, ESPECIALLY IN FRONT OF MY SIX YEAR OLD DAUGHTER, at a JOB YOU CHOOSE TO WORK AT!!!
I'VE NEVER ENCOUNTERED SUCH AN UNPROFESSIONAL STARBUCKS, LIKE THIS ONE, AND I GO TO THE ONE IN RANCHO CUCAMONGA DAILY, AND NEVER HAD TO DEAL WITH RUDE EMPLOYEES.
Not to mention, my daughters pink drink had dark moldy looking things at the bottom
Atmosphere: 1
Food: 1
Service: 1
DJ Felix
At another Starbucks, they made 2 of my drinks incorrectly, then they tried to fix it but with no success 2nd time. Came here to San Antonio and explained the mishap. Girl at front desk was wonderful, great service and re-made both drinks to perfection. Definitely our go-to from now on.
Atmosphere: 5
Food: 5
Service: 5
damien villa
Every time I find myself here, the wait times are exceptionally long for no reason at all
Atmosphere: 1
Food: 1
Service: 1
Witch Rebel (Witchatah)
At this point I'll only go to Starbucks inside a vons, Barnes and noble or through any other business. Never a standalone store
Atmosphere: 1
Food: 1
Service: 1
Sahira Gonzalez
I went to the location today and I found a piece of their head set on my drink.
I’ve given this Starbucks location multiple chances, but the experience has consistently been disappointing. The customer service is some of the worst I’ve encountered staff are rude and seem bothered by simple requests. My drinks often taste watered down, and more than once, they’ve forgotten items from my order, forcing me to come back the next day just to fix it. At this point, I won’t be returning.
Marrr
Great experience like always
Atmosphere: 5
Food: 5
Service: 5
Cody B
Drink was watery and didn’t taste like any other Starbucks I’ve gotten, twice. With 8 pumps of white mocha and half and half….. not too sure how that’s possible.
Atmosphere: 4
Food: 1
Service: 3
Juan Ramos
Very fast n great
Atmosphere: 5
Food: 5
Service: 5
Myranda Krider
Giving little stars because management should consider a limit on how many drinks can be ordered in drive thru. The point of drive thru is to be fast, if someone is ordering ordering more than 6 drinks, then it should become a rule to go inside and order or pre order. I was in drive thru for 20 minutes!!! Please put a drink limit order!! Drive thru is for getting things fast and go! Dont let people order 20 drinks in drive thru!
Don't come here. I was here on a Friday night waiting in front of the counter for 8 minutes and the baristas were walking back-and-forth, none of them acknowledging me or greeting me. They were pretending i did not exist. I had to confront them and let them know that it was very rude and unprofessional., I hope that they get some training and just common customer courtesy.
Service: 1
This is the best Starbucks I’ve ever been to. All the staff are so friendly, and the Caramel Frappuccino and Matcha Latte were both delicious! The service was amazing.
Atmosphere: 5
Food: 5
Service: 5
The person working the window by the name of Bryan has poor customer service skills. I order two drinks at the driver they and when I got to the window I’ve realized in has a little extra in my gift card so i ordered a 3rd item at the window. Bryan rolled his eyes and proceeded to have an attitude and speak in a rude manner for the rest of the encounter. I don’t come to Starbucks often but usually my experience is more pleasant than this.
Service: 2
Everyone here is nice but the girl that took my order seemed annoyed when I was talking and just had an attitude, mind you I was smiling answer her question and then her coworker apologized on her behalf overall with out her good service
Atmosphere: 5
Food: 5
Service: 2
I order an ice Matcha and it tastes more like milk mind you I got home and my stomach started acting up bad .
Food: 1
HORRIBLE CUSTOMER SERVICE, A LOT OF SARCASM ON BEHALF OF THE STAFF AND THEY DO NOT KNOW HOW TO TAKE ACCOUNTABILITY FOR MAKING MISTAKES WITH THE ORDER.
I DO NOT TOLERATE ANY DISRESPECT, ESPECIALLY IN FRONT OF MY SIX YEAR OLD DAUGHTER, at a JOB YOU CHOOSE TO WORK AT!!!
I'VE NEVER ENCOUNTERED SUCH AN UNPROFESSIONAL STARBUCKS, LIKE THIS ONE, AND I GO TO THE ONE IN RANCHO CUCAMONGA DAILY, AND NEVER HAD TO DEAL WITH RUDE EMPLOYEES.
Not to mention, my daughters pink drink had dark moldy looking things at the bottom
Atmosphere: 1
Food: 1
Service: 1
At another Starbucks, they made 2 of my drinks incorrectly, then they tried to fix it but with no success 2nd time. Came here to San Antonio and explained the mishap. Girl at front desk was wonderful, great service and re-made both drinks to perfection. Definitely our go-to from now on.
Atmosphere: 5
Food: 5
Service: 5
Every time I find myself here, the wait times are exceptionally long for no reason at all
Atmosphere: 1
Food: 1
Service: 1
At this point I'll only go to Starbucks inside a vons, Barnes and noble or through any other business.
Never a standalone store
Atmosphere: 1
Food: 1
Service: 1
I went to the location today and I found a piece of their head set on my drink.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I’ve given this Starbucks location multiple chances, but the experience has consistently been disappointing. The customer service is some of the worst I’ve encountered staff are rude and seem bothered by simple requests. My drinks often taste watered down, and more than once, they’ve forgotten items from my order, forcing me to come back the next day just to fix it. At this point, I won’t be returning.
Great experience like always
Atmosphere: 5
Food: 5
Service: 5
Drink was watery and didn’t taste like any other Starbucks I’ve gotten, twice. With 8 pumps of white mocha and half and half….. not too sure how that’s possible.
Atmosphere: 4
Food: 1
Service: 3
Very fast n great
Atmosphere: 5
Food: 5
Service: 5
Giving little stars because management should consider a limit on how many drinks can be ordered in drive thru. The point of drive thru is to be fast, if someone is ordering ordering more than 6 drinks, then it should become a rule to go inside and order or pre order. I was in drive thru for 20 minutes!!! Please put a drink limit order!! Drive thru is for getting things fast and go! Dont let people order 20 drinks in drive thru!
Atmosphere: 2
Food: 4
Service: 2
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