The best Starbucks to stop by or get some work done
EnZo M
Today at approximately 3:19 PM, I submitted a mobile order through the Starbucks app and arrived at the store about 4–5 minutes later, as recommended. Upon arrival, I noticed 4–5 cars ahead in the drive-thru, so I joined the line. When I reached the ordering speaker and provided my order details, the employee informed me that I should wait 12 minutes before entering the drive-thru in the future.
I politely explained that I was following the app’s instructions, which state to arrive within 4–7 minutes after placing an order. Instead of acknowledging this, the employee responded by saying he would call the manager.
When the manager, Shelley, arrived, I expected the situation to be clarified or resolved. Unfortunately, it only escalated. Rather than addressing the discrepancy between the app instructions and their policy, Shelley immediately stated that nothing could be done and reiterated the 12-minute wait rule, which I had never heard before. Her tone was dismissive and unhelpful. Without offering a real solution, she offered a refund. I accepted the refund, but when I mentioned that a manager’s role should be to help resolve customer concerns, she responded with, “Get out of my drive-thru.”
This level of rudeness and lack of customer care was shocking—especially from a brand like Starbucks, where I’ve always received courteous service. The behavior from both the employee and the manager was unacceptable and not in line with the standard of service I’ve come to expect.
In addition to this review, I’ll be reaching out to Starbucks corporate to ensure this situation is addressed and that the employees involved receive appropriate training. Excellent service should never be optional.
Elia Flores
We had a horrible experience here at this location. I ordered through the app.. it said my order would be ready between 4-7min. We proceeded towards drive-tru because there were already 4-vehicles ahead. Once we advised the gentleman we had a mobile order he advised for us to wait 12 minutes before we get in line. Once at the pick up window we advised the gentleman why were we being lectured and the app indicates a different time. He then said he wasn’t lecturing us but wouldn’t stop talking. He said he’d get his store manager Shelley who was just as unprofessional. She was like you need to talk to corporate not me. You want a refund ?!! Ok let me give you a refund. We gave the drink back. She said we were speaking to her very rudely and that was not the case. Her telling us you got your money back get out of here.
Max Dornbush
This is the best Starbucks I’ve ever been to. Everyone greats you with a smile when you come in and it’s friendly. It’s very spacious. It’s super busy. - Altogether great vibe.
Hailey McDow
Sabrina was really rude and has no sense of urgency when it came to making my drink I advise whoever is in charge to handle her professionally.
larry wilson
The staff at Philadelphia and Grove are amazing!! No matter what shift it is morning afternoon or evening they are all welcoming and they bring positive vibes while serving the amazing menu items that you have to offer!! Most definitely look forward To my visit, while working through school. Thanks a latte!!
Atmosphere: 5
Food: 5
Service: 5
Rocio De La Hoya
Great service this day & my drink was delicious. Thank you
Atmosphere: 5
Food: 5
Service: 5
Jobanpreet Singh
Marrissa need the attitude check pls went on 4:52 ask mine usual order I need extra hot chai latte but she didn’t she said on mine face I can’t but she can give a refund
N I.
Very bad customer service. Don’t listen to customer. Don’t get what you order
Atmosphere: 1
Food: 1
Service: 1
Jose Mendoza Soto
My coffee was perfect. Service was OK. A cool place to just relax.
I went to go order what I normally order at every single Starbucks, which is a Venti triple espresso, heavy cream they fill it all the way to the top no problem but this location refuses to take my order the way I’ve always ordered it every other single Starbucks there is That that’s not the way they’re gonna be able to take my order and now they’re trying to pull their policy. I don’t need their policy. I just need my drink. So yes, I raided them very poorly. They sat there very argumentative about the whole situation.
Service: 1
Dennis Lotz
An insincere cashier took my order she benefits from customer service training; maybe she was having a very bad day. Very slow to receive my cold brew and coffee cake.
Atmosphere: 4
Food: 3
Service: 2
Dante M
$8.45 for a venti caramel ribbon crunch? It's $5.25 everywhere else. This location definitely Jack's up their prices
Atmosphere: 3
Food: 3
Service: 3
Pete Moreno
Great !
Atmosphere: 5
Food: 5
Service: 5
Rene Atilano
They close at 9:30 on Sundays, I literally came at 9:33 and nobody wanted to serve me 1 drink. I know they close at a certain time but nobody going to serve me over 3 minutes.Come On!!!
The best Starbucks to stop by or get some work done
Today at approximately 3:19 PM, I submitted a mobile order through the Starbucks app and arrived at the store about 4–5 minutes later, as recommended. Upon arrival, I noticed 4–5 cars ahead in the drive-thru, so I joined the line. When I reached the ordering speaker and provided my order details, the employee informed me that I should wait 12 minutes before entering the drive-thru in the future.
I politely explained that I was following the app’s instructions, which state to arrive within 4–7 minutes after placing an order. Instead of acknowledging this, the employee responded by saying he would call the manager.
When the manager, Shelley, arrived, I expected the situation to be clarified or resolved. Unfortunately, it only escalated. Rather than addressing the discrepancy between the app instructions and their policy, Shelley immediately stated that nothing could be done and reiterated the 12-minute wait rule, which I had never heard before. Her tone was dismissive and unhelpful. Without offering a real solution, she offered a refund. I accepted the refund, but when I mentioned that a manager’s role should be to help resolve customer concerns, she responded with, “Get out of my drive-thru.”
This level of rudeness and lack of customer care was shocking—especially from a brand like Starbucks, where I’ve always received courteous service. The behavior from both the employee and the manager was unacceptable and not in line with the standard of service I’ve come to expect.
In addition to this review, I’ll be reaching out to Starbucks corporate to ensure this situation is addressed and that the employees involved receive appropriate training. Excellent service should never be optional.
We had a horrible experience here at this location. I ordered through the app.. it said my order would be ready between 4-7min. We proceeded towards drive-tru because there were already 4-vehicles ahead. Once we advised the gentleman we had a mobile order he advised for us to wait 12 minutes before we get in line. Once at the pick up window we advised the gentleman why were we being lectured and the app indicates a different time. He then said he wasn’t lecturing us but wouldn’t stop talking. He said he’d get his store manager Shelley who was just as unprofessional. She was like you need to talk to corporate not me. You want a refund ?!! Ok let me give you a refund. We gave the drink back. She said we were speaking to her very rudely and that was not the case. Her telling us you got your money back get out of here.
This is the best Starbucks I’ve ever been to. Everyone greats you with a smile when you come in and it’s friendly. It’s very spacious. It’s super busy. - Altogether great vibe.
Sabrina was really rude and has no sense of urgency when it came to making my drink I advise whoever is in charge to handle her professionally.
The staff at Philadelphia and Grove are amazing!! No matter what shift it is morning afternoon or evening they are all welcoming and they bring positive vibes while serving the amazing menu items that you have to offer!! Most definitely look forward To my visit, while working through school. Thanks a latte!!
Atmosphere: 5
Food: 5
Service: 5
Great service this day & my drink was delicious. Thank you
Atmosphere: 5
Food: 5
Service: 5
Marrissa need the attitude check pls went on 4:52 ask mine usual order I need extra hot chai latte but she didn’t she said on mine face I can’t but she can give a refund
Very bad customer service. Don’t listen to customer. Don’t get what you order
Atmosphere: 1
Food: 1
Service: 1
My coffee was perfect. Service was OK. A cool place to just relax.
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
I went to go order what I normally order at every single Starbucks, which is a Venti triple espresso, heavy cream they fill it all the way to the top no problem but this location refuses to take my order the way I’ve always ordered it every other single Starbucks there is That that’s not the way they’re gonna be able to take my order and now they’re trying to pull their policy. I don’t need their policy. I just need my drink. So yes, I raided them very poorly. They sat there very argumentative about the whole situation.
Service: 1
An insincere cashier took my order she benefits from customer service training; maybe she was having a very bad day. Very slow to receive my cold brew and coffee cake.
Atmosphere: 4
Food: 3
Service: 2
$8.45 for a venti caramel ribbon crunch? It's $5.25 everywhere else. This location definitely Jack's up their prices
Atmosphere: 3
Food: 3
Service: 3
Great !
Atmosphere: 5
Food: 5
Service: 5
They close at 9:30 on Sundays, I literally came at 9:33 and nobody wanted to serve me 1 drink. I know they close at a certain time but nobody going to serve me over 3 minutes.Come On!!!
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