Subway
1331 E 4th St, Ontario
(650) 351-3192
Recent Reviews
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The bread will survive the rapture! This bread was so hard I tried to eat it, I took it back and the girl took my sandwich back in the midst of making someone else's sandwich she never switched gloves or anything (and I have pets at home) and she continued to make the other sandwich SO UNSANITARY. So I'm guessing the shift leader had to feel the bread before she decided to make me a new sandwich she stated that the bread just came out the oven. So I'll share a picture of how NOT soft the bread is. its crumbling like crackers never will I go back to this location
Atmosphere: 1
Food: 1
Service: 2
They had no turkey the girl was sloppy she messed up my sandwich bread then was going to charge me a whole sandwich just to switch out the bread so we left
If I could give them a zero I would. My daughter’s friend ordered online and got there to pick up the sandwich. The employee told her they didn’t have the meat available and wouldn’t give her another option. The worker said she’d get in trouble if she substituted the meat and couldn’t give refunds because she said subway employees can’t give refunds. She said they would take the money out of her check if she tried to give a refund. She called her manager on the phone and the manager repeated the same thing and said she couldn’t give refunds and to dispute it with her bank. She told them to come back the next day and surprise, the same response as the day before. How do they get away with taking the money and not giving the food? The employee was laughing when I went in to ask why they couldn’t provide the refund. She said she already told my daughter’s friend that she’s just an employee and couldn’t provide it. And where do you find the corporate number? It’s impossible online.
Atmosphere: 1
Food: 1
Service: 1
Pretty good subway. Just wish there was a bit more meat in the sandwich.
Atmosphere: 5
Food: 4
Service: 5
Zero ! Could believe they were not prepared for the lunch hour customers. They only had ONE type of bread available.
Horrible experience no help on getting money back for an error they did usually if they are missing something on your sandwich they will call and ask if you still want it or not now I got my sub and stuff was missing when I went back to get a refund no help had to go back the next day but still no help horrible service I was a regular now not no more
Atmosphere: 1
Food: 1
Service: 1
I still went in there after I've been told to avoid all food places in that strip mall. They have an A grade & it's clean but they're serving stale bread. And fountain drinks were out of order. Thumbs down 👎
Atmosphere: 3
Food: 1
Service: 2
I was told at 8:50 pm on a Wednesday night that they couldn’t take my order because they had to be out by 9 or the owners get upset.. why stay open til 9 if you’re not allowing people to order before then? This was ridiculous
Atmosphere: 1
Food: 1
Service: 1
This Subway’s franchise store does not know how to manage anything at all. The first time I placed an order, they said they didn’t have any tuna. They told me to refund it on the app, and it took almost a month. I also had to go to the store and show a receipt. The second time, today, I tried to get the footlong BOGO on the app. I placed it, came in, and they said they don’t have wax paper to heat up sandwiches, so they refunded my money. The last time, they didn’t have any sort of Auntie Anne’s pretzels footlongs. It’s clear that management does not know how to manage at all. I will say that the regular employees are nice. Management needs to do something because they do not know how to operate a store at all.
Atmosphere: 1
Food: 1
Service: 4
One of the worst subways , always jack up takeout orders , never have decent ingredients in stock , always out of stock on drinks ,
Been here on multiple occasions they never got it right
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
There was a long line only one worker in the front. The manager was walking from the back to the front but not assisting till the line was out the door. The bread was stale and the cheese had a funny taste to it . The Turkey had a weird smell, ended up throwing it away . The order was a to go.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chocolate Chip Cookie
Too much time on waiting just one person work here
Service: 1
These people that work at night is horrible. Who is the manager there controlling the night shift . We prefer online payed and they ripped us of,
Atmosphere: 1
Food: 1
Service: 1
Stopped by for two foot long sandwiches and got home and the bread was wrong on the sandwiches and I called the place and first they said they would replace the two sandwiches with new ones and after I drive up there they would not give me two new ones I will never go back to this location ever again
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Subway Club
Evelyn's sandwich making was supreme! She's friendly and welcoming. She'll help you with making the best choice....for the perfect meal!
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