I was given 2 vouchers for £1 off and got ripped off as the prices say it's £3.30 for a flat white coffee And £3.30 for a cuppachino but I got charged £5.60 when it should have been £4.60 for both with the prices displayed digitally in the restaurant which is against the trade description act as it states. If the price is advertised as what is charged different they have to charge you the lower price that's advertised not the price they say even if it's charged prices since this happened in the County mall Crawley restaurant
Farah McWain
I am referring to the St George Shopping Center. We bought a cheese with jalapeño hotdog and upon opening it in (in a couple of minutes) we saw the food was burned and having its hard edge to bite… we immediately showed it and explained politely but a rude staff might be the owner or the manager was justifying and saying it was normal and not burned! I was trying to let him understand that this isn’t the way they cooked as i have been their customer for years and reading branch amazingly cooked it… he was arguing and insisting instead of taking it back immediately and exchanged. Until i told him i am not in the mood for any arguments and eventually he offered to exchange which i agreed even though it would take another 10-15mins. However, in spite of me showing patience with his actions still he kept on arguing that it was good and not burned and it may get hard as it was affected by the air… seriously are you implying that i am stupid and doesn’t know how to cook?! And ignorant with such stuff! Again i ask him to just stop and then he decided just to offer a refund saying that maybe the next one i will not like it and it might be burn again… whew!!! He really is indeed needs some customer service training!!!! FULL TERM! So disappointed but salute to the friendly staff of Reading branch… i hope the true owner of AUNTIE ANNES will take this matter into consideration and see how they treat their customers!!!
Tiana G
The service was great! I didn’t catch her name, but i was having issues with the app and she was very understanding and friendly! The pretzel was perfect. Soft and warm with the perfect amount of salt. Thanks!
Atmosphere: 5
Food: 5
Service: 5
alex au
Got a frozen lemonade and it was super foamy. The cup felt really light. It was like drinking ice and air. I had to throw it away. If you want good frozen lemonade just go to wetzel's pretzels.
Atmosphere: 3
Food: 1
Service: 3
Sue Ann Best
Just my opinion, maybe hire an adult to supervise. First time going there, walked up and ordered a pretzel dog, was informed I would have a long wait, which I would be ok with and was then met with blank stares. (would have been fresh). After a couple of minutes of silence I opted for already made pepperoni bites. There was absolutely nothing spoke between any customers or staff, because the staff was too busy with their silliness and drama filled conversations. It's sad, this place has so much potential, and kids are going to run it in the ground. I am currently sitting eating, and watching people stand in line not being served due to the kitchen talk. I have counted 5 people walk away due to not being served. How sad.
Myung Kim
There are many places that don't accept gift cards. It happened again today—they wouldn’t take my gift card and forced me to pay with a credit card.
Javier Martinez
It’s the best pretzel you will find 😁🤩
Staysea Leigh
burned pretzel... for that price... uhmmm NEVER AGAIN!
Mike Schmidt
I have NOT bought pretzels here since you DISCONTINUED Raisin. Stupid business decision. I'll be buying pretzels elsewhere.
Rachel Hefferan
bring back the sour cream pretzels 😩 get rid of the nasty almond 🤢
The cashier man with a very bad attitude. If you don't want to work, don't do it and let someone who does want to do it. Very bad service
Atmosphere: 1
Food: 4
Service: 1
Samantha Blaire
Apparently we close whenever we feel like, even if the mall clearly doesn't close until 6 and it's 5:45. Even better when the employees are hateful and unhelpful. Guess I'll be buying snacks elsewhere from here on out.
Ed Taylor
They charge a service fee for using the app
Seni Clifford
Worst Auntie Anne’s pretzel I’ve ever had. The Kings Island location is doing a disservice to the other Auntie Anne’s I’ve had.
Dave Walters
I love their products, but the last 4 times I drove to the South St. Louis County Mall location at lunch time I found that they have very little "ready to buy product" available and NEVER any hot dog products? I was told that I would have to order, pay for, and wait for 20 minutes to get anything not already available for sale? Add that to a rude person behind the counter, and it is never again for me. Don't waste your time going there. I went to Gus's Pretzels and got more product, for less money, and I got it right away.
I was given 2 vouchers for £1 off and got ripped off as the prices say it's £3.30 for a flat white coffee And £3.30 for a cuppachino but I got charged £5.60 when it should have been £4.60 for both with the prices displayed digitally in the restaurant which is against the trade description act as it states. If the price is advertised as what is charged different they have to charge you the lower price that's advertised not the price they say even if it's charged prices since this happened in the County mall Crawley restaurant
I am referring to the St George Shopping Center. We bought a cheese with jalapeño hotdog and upon opening it in (in a couple of minutes) we saw the food was burned and having its hard edge to bite… we immediately showed it and explained politely but a rude staff might be the owner or the manager was justifying and saying it was normal and not burned! I was trying to let him understand that this isn’t the way they cooked as i have been their customer for years and reading branch amazingly cooked it… he was arguing and insisting instead of taking it back immediately and exchanged. Until i told him i am not in the mood for any arguments and eventually he offered to exchange which i agreed even though it would take another 10-15mins. However, in spite of me showing patience with his actions still he kept on arguing that it was good and not burned and it may get hard as it was affected by the air… seriously are you implying that i am stupid and doesn’t know how to cook?! And ignorant with such stuff! Again i ask him to just stop and then he decided just to offer a refund saying that maybe the next one i will not like it and it might be burn again… whew!!! He really is indeed needs some customer service training!!!! FULL TERM! So disappointed but salute to the friendly staff of Reading branch… i hope the true owner of AUNTIE ANNES will take this matter into consideration and see how they treat their customers!!!
The service was great! I didn’t catch her name, but i was having issues with the app and she was very understanding and friendly! The pretzel was perfect. Soft and warm with the perfect amount of salt. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Got a frozen lemonade and it was super foamy. The cup felt really light. It was like drinking ice and air. I had to throw it away. If you want good frozen lemonade just go to wetzel's pretzels.
Atmosphere: 3
Food: 1
Service: 3
Just my opinion, maybe hire an adult to supervise. First time going there, walked up and ordered a pretzel dog, was informed I would have a long wait, which I would be ok with and was then met with blank stares. (would have been fresh). After a couple of minutes of silence I opted for already made pepperoni bites. There was absolutely nothing spoke between any customers or staff, because the staff was too busy with their silliness and drama filled conversations. It's sad, this place has so much potential, and kids are going to run it in the ground. I am currently sitting eating, and watching people stand in line not being served due to the kitchen talk. I have counted 5 people walk away due to not being served. How sad.
There are many places that don't accept gift cards. It happened again today—they wouldn’t take my gift card and forced me to pay with a credit card.
It’s the best pretzel you will find 😁🤩
burned pretzel... for that price... uhmmm NEVER AGAIN!
I have NOT bought pretzels here since you DISCONTINUED Raisin. Stupid business decision. I'll be buying pretzels elsewhere.
bring back the sour cream pretzels 😩 get rid of the nasty almond 🤢
Restaurantji Recommends
The cashier man with a very bad attitude.
If you don't want to work, don't do it and let someone who does want to do it.
Very bad service
Atmosphere: 1
Food: 4
Service: 1
Apparently we close whenever we feel like, even if the mall clearly doesn't close until 6 and it's 5:45. Even better when the employees are hateful and unhelpful. Guess I'll be buying snacks elsewhere from here on out.
They charge a service fee for using the app
Worst Auntie Anne’s pretzel I’ve ever had. The Kings Island location is doing a disservice to the other Auntie Anne’s I’ve had.
I love their products, but the last 4 times I drove to the South St. Louis County Mall location at lunch time I found that they have very little "ready to buy product" available and NEVER any hot dog products? I was told that I would have to order, pay for, and wait for 20 minutes to get anything not already available for sale? Add that to a rude person behind the counter, and it is never again for me. Don't waste your time going there. I went to Gus's Pretzels and got more product, for less money, and I got it right away.
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