I have dined in twice and ordered togo several times and i keep running into one consistent issue. Time. If i don't get my food on time when I order to go, why give me a time in the first place. Every time I've have ordered here it takes 20 MORE minutes to get my order. And there's always something wrong in the back or the system is taking a while to process. I don't want to be a Karen but this happens ALL the time. The staff are polite friendly accommodating but there is something obviously wrong with the way the restaurant is operating when this happens all the time. I don't get this experience with other BWWs, at worst it's 5 mins wait which is completely reasonable but this location particularly has issues. Corporate Needs to investigate management and operations to see what's gone wrong cause I love BWW and appreciate it being there but how is it going to survive with more and more unhappy customers. First time posting a real negative review.
Atmosphere: 4
Food: 4
Service: 1
Geo C
Spicy garlic is the best
Veronica Velonika Ohi
Complete trash; avoid at all costs. Gave me half my order & half of what I received was wrong lol Considering how much BWW cost, the quality does not match, atleast not at this store đ
Atmosphere: 1
Food: 1
Service: 1
Luckx Sc
I saw the door open and employees would be eating food off the trays and putting fingers in food.
Atmosphere: 1
Food: 1
Service: 1
wenjing tang
Very rubbish store! The service is very slow! Every time I go to eat, I have to wait a long time! I waited for 50 minutes in vain
Atmosphere: 1
Food: 1
Service: 1
Maria Resendiz
I called ahead of time to see if there was a wait. I was told they didnât have a wait but after 6 pm they were going to start charging a fee. We decided to go because we would be eating by 6 since we were down the street and we were not going to watch a fight. We Showed up @5:20 and was told I had to pay a $10 fee per person in my party because of the Fight that was going to be on at â 7 PMâ an hour and 40 mints from the time we arrived. Why would I pay a fee for a fight I donât even want to watch!?! I told them we would be gone by then and the manager told her host that realistically we wouldnât be done. If you canât afford to stream a fight without asking for a fee 2 hours before the event, maybe you shouldnât show it!!! We just wanted to have a quick lunch but we went to Olive Garden instead, amazing service there.
Patrice Martinez
Horrible customer service. I placed an order this weekend to be picked up at 5pm. Arrived 4:50ish didnât get the food till 5:30. Everyone waiting was upset. I had to complain to be acknowledged. When arriving home I was missing an order of ny food. My food was cold. How is this safe food safety??? Doesnât add up How can they get it wrong itâs was slow. I should have read the reviews. Never will I come here. I called them they seemed busy I got frustrated and hung up. Itâs not close to my home. I will contact my credit card company for a refund. They donât seem to care⊠customer service is a must. They lack all. Can I take back my star because it should be negative. Out of places I made to choice to give you my money only to be given horrible service. Never again.
7/19- zero refund. I got a call to refund as promised by Carla 5/9 and nothing⊠or even a call to follow up. This is what makes me more upset the horrible customer service. I wish I would have read reviews before coming here.
Atmosphere: 1
Food: 1
Service: 1
A C
They need a new manager here who knows how to run a restaurant. Multi hour wait on takeout if absolutely insane.
Atmosphere: 1
Food: 1
Service: 1
M G
This place expects you to wait 2 hours for your takeout. Theyâre ridiculous and managed very poorly.
Atmosphere: 1
Food: 1
Service: 1
Steven Ruijf
Unbelievably under staffed and incapable of handling more than one customer at a time.
The place has good wings and a variety of sauces, but the service is inconsistent. Even though the restaurant was empty, I was told I couldn't eat inside, which was disappointing. However, the food is worth it if you're looking for flavorful wings đđđ
Atmosphere: 1
Food: 5
Service: 1
Gamer Boy2323
Hire nicer employees.
Service: 1
Lizeth Santacruz
Placed an online order thinking it was for the Outlets at Orange location but it got placed at the Village instead. When I finally got my food it was cold because this location doesnât have a small oven to keep the food warm. Plus the wings were very dry and over baked. Bad experience overall.
*Update: I spoke to a manager and they apologized for the inconvenience. A small refund was given and they explained I can request the food be remade if itâs cold. I may give it another try in the future.
Ruth Rose Pollerana
Our recent dinner at Buffalo Wild Wings truly exceeded expectations, largely thanks to the phenomenal service we received. It was honestly the best service I've encountered in a long time, making our meal incredibly enjoyable. From the moment we were seated, the vibrant atmosphere of BWW was exactly what we were looking for, but it was our server, Anthony, who made the evening truly special. He was incredibly attentive and efficient, ensuring our wings came out hot and fresh, and that our table was always well-managed. What truly set him apart, however, were the drinks he created. Anthony crafted some of the best cocktails I've had â perfectly balanced, refreshing, and clearly made with skill. Itâs not every day you get that level of mixology at a casual dining spot! His friendly demeanor and proactive service made us feel truly cared for throughout our entire dinner. We left feeling completely satisfied and already planning our next visit. Anthony truly delivered a 'perfect service' experience
Atmosphere: 5
Food: 5
Service: 5
Berenice Rodriguez
Terrible service, no staff to serve customers, they take too long and no one comes out to help you, the waiters just look at you and walk by, I won't buy anything again, we're waiting there for like three more people...
I have dined in twice and ordered togo several times and i keep running into one consistent issue. Time. If i don't get my food on time when I order to go, why give me a time in the first place. Every time I've have ordered here it takes 20 MORE minutes to get my order. And there's always something wrong in the back or the system is taking a while to process. I don't want to be a Karen but this happens ALL the time. The staff are polite friendly accommodating but there is something obviously wrong with the way the restaurant is operating when this happens all the time. I don't get this experience with other BWWs, at worst it's 5 mins wait which is completely reasonable but this location particularly has issues. Corporate
Needs to investigate management and operations to see what's gone wrong cause I love BWW and appreciate it being there but how is it going to survive with more and more unhappy customers. First time posting a real negative review.
Atmosphere: 4
Food: 4
Service: 1
Spicy garlic is the best
Complete trash; avoid at all costs. Gave me half my order & half of what I received was wrong lol Considering how much BWW cost, the quality does not match, atleast not at this store đ
Atmosphere: 1
Food: 1
Service: 1
I saw the door open and employees would be eating food off the trays and putting fingers in food.
Atmosphere: 1
Food: 1
Service: 1
Very rubbish store! The service is very slow! Every time I go to eat, I have to wait a long time! I waited for 50 minutes in vain
Atmosphere: 1
Food: 1
Service: 1
I called ahead of time to see if there was a wait. I was told they didnât have a wait but after 6 pm they were going to start charging a fee. We decided to go because we would be eating by 6 since we were down the street and we were not going to watch a fight. We Showed up @5:20 and was told I had to pay a $10 fee per person in my party because of the Fight that was going to be on at â 7 PMâ an hour and 40 mints from the time we arrived. Why would I pay a fee for a fight I donât even want to watch!?!
I told them we would be gone by then and the manager told her host that realistically we wouldnât be done. If you canât afford to stream a fight without asking for a fee 2 hours before the event, maybe you shouldnât show it!!! We just wanted to have a quick lunch but we went to Olive Garden instead, amazing service there.
Horrible customer service. I placed an order this weekend to be picked up at 5pm. Arrived 4:50ish didnât get the food till 5:30. Everyone waiting was upset. I had to complain to be acknowledged. When arriving home I was missing an order of ny food. My food was cold. How is this safe food safety??? Doesnât add up How can they get it wrong itâs was slow. I should have read the reviews. Never will I come here. I called them they seemed busy I got frustrated and hung up. Itâs not close to my home. I will contact my credit card company for a refund. They donât seem to care⊠customer service is a must. They lack all. Can I take back my star because it should be negative. Out of places I made to choice to give you my money only to be given horrible service. Never again.
7/19- zero refund. I got a call to refund as promised by Carla 5/9 and nothing⊠or even a call to follow up. This is what makes me more upset the horrible customer service. I wish I would have read reviews before coming here.
Atmosphere: 1
Food: 1
Service: 1
They need a new manager here who knows how to run a restaurant. Multi hour wait on takeout if absolutely insane.
Atmosphere: 1
Food: 1
Service: 1
This place expects you to wait 2 hours for your takeout. Theyâre ridiculous and managed very poorly.
Atmosphere: 1
Food: 1
Service: 1
Unbelievably under staffed and incapable of handling more than one customer at a time.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
The place has good wings and a variety of sauces, but the service is inconsistent. Even though the restaurant was empty, I was told I couldn't eat inside, which was disappointing. However, the food is worth it if you're looking for flavorful wings đđđ
Atmosphere: 1
Food: 5
Service: 1
Hire nicer employees.
Service: 1
Placed an online order thinking it was for the Outlets at Orange location but it got placed at the Village instead. When I finally got my food it was cold because this location doesnât have a small oven to keep the food warm. Plus the wings were very dry and over baked. Bad experience overall.
*Update: I spoke to a manager and they apologized for the inconvenience. A small refund was given and they explained I can request the food be remade if itâs cold. I may give it another try in the future.
Our recent dinner at Buffalo Wild Wings truly exceeded expectations, largely thanks to the phenomenal service we received. It was honestly the best service I've encountered in a long time, making our meal incredibly enjoyable. From the moment we were seated, the vibrant atmosphere of BWW was exactly what we were looking for, but it was our server, Anthony, who made the evening truly special. He was incredibly attentive and efficient, ensuring our wings came out hot and fresh, and that our table was always well-managed. What truly set him apart, however, were the drinks he created. Anthony crafted some of the best cocktails I've had â perfectly balanced, refreshing, and clearly made with skill. Itâs not every day you get that level of mixology at a casual dining spot! His friendly demeanor and proactive service made us feel truly cared for throughout our entire dinner. We left feeling completely satisfied and already planning our next visit. Anthony truly delivered a 'perfect service' experience
Atmosphere: 5
Food: 5
Service: 5
Terrible service, no staff to serve customers, they take too long and no one comes out to help you, the waiters just look at you and walk by, I won't buy anything again, we're waiting there for like three more people...
Atmosphere: 1
Service: 1
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