Lazy employees. Take forever to get service. Never waited soo long for Food!!!
Atmosphere: 1
Food: 1
Service: 1
Diarmuid Ua
Bad service took 1hr for the food to be ready only for it to be half cooked , sauce portion on the wings are bad aswell, food was cold, all in all never coming here again might just go the extra 20 min to another location close to me!
Atmosphere: 1
Food: 1
Service: 1
Jesus Montano
Horrible service, waiting an hour and a half to get the food and it took to long to get attended in the pick up line.
Service: 1
FFC Homeschool
Ordered and was told it would take 15 minutes, 30 minutes later was told 5 more minutes, 40 minutes later was told order was not started yet and the manager had to cook it. Asked for a refund and was told manager had to do it but manager was busy cooking. We ended up just walking out hoping they will refund our order. Where are the employees that the manager had to do everything. It falls all on the manager for not managing correctly. Will never return again
I waited more than 20 minutes beyond the estimated pickup time for my takeout order. Be prepared to wait for atleast 1 1/2 to get your food.
Service: 1
Laura Jacobo
Horrible service. Arrived around 10:30pm, waited to be seated and had employees saw us standing there and no one acknowledged us. We got sat and also sat there for maybe 15 minutes without anyone coming to greet us. Really just wanted to go grab something to eat and have a few drinks since it was a rough week . Won't be coming to this location.
Service: 1
Gabriela Sanders
Long wait , cold chicken and 45 min wait for a beer. Worst BWW in South OC
Atmosphere: 1
Food: 1
Service: 1
alyssa anguiano
i waited about 45 mins when i was told it was a 20 min wait. i only came for the ultimate sampler which they were out of 2 out of the 4 items i specifically wanted. they were out of asian zing which is crazy because itās one of their most popular flavors. untimely very upsetting we ended up leaving and not staying
Atmosphere: 1
Service: 1
Ryan Tondares
I have dined in twice and ordered togo several times and i keep running into one consistent issue. Time. If i don't get my food on time when I order to go, why give me a time in the first place. Every time I've have ordered here it takes 20 MORE minutes to get my order. And there's always something wrong in the back or the system is taking a while to process. I don't want to be a Karen but this happens ALL the time. The staff are polite friendly accommodating but there is something obviously wrong with the way the restaurant is operating when this happens all the time. I don't get this experience with other BWWs, at worst it's 5 mins wait which is completely reasonable but this location particularly has issues. Corporate Needs to investigate management and operations to see what's gone wrong cause I love BWW and appreciate it being there but how is it going to survive with more and more unhappy customers. First time posting a real negative review.
Complete trash; avoid at all costs. Gave me half my order & half of what I received was wrong lol Considering how much BWW cost, the quality does not match, atleast not at this store š
Atmosphere: 1
Food: 1
Service: 1
Luckx Sc
I saw the door open and employees would be eating food off the trays and putting fingers in food.
Atmosphere: 1
Food: 1
Service: 1
wenjing tang
Very rubbish store! The service is very slow! Every time I go to eat, I have to wait a long time! I waited for 50 minutes in vain
Atmosphere: 1
Food: 1
Service: 1
Maria Resendiz
I called ahead of time to see if there was a wait. I was told they didnāt have a wait but after 6 pm they were going to start charging a fee. We decided to go because we would be eating by 6 since we were down the street and we were not going to watch a fight. We Showed up @5:20 and was told I had to pay a $10 fee per person in my party because of the Fight that was going to be on at ā 7 PMā an hour and 40 mints from the time we arrived. Why would I pay a fee for a fight I donāt even want to watch!?! I told them we would be gone by then and the manager told her host that realistically we wouldnāt be done. If you canāt afford to stream a fight without asking for a fee 2 hours before the event, maybe you shouldnāt show it!!! We just wanted to have a quick lunch but we went to Olive Garden instead, amazing service there.
Lazy employees. Take forever to get service. Never waited soo long for Food!!!
Atmosphere: 1
Food: 1
Service: 1
Bad service took 1hr for the food to be ready only for it to be half cooked , sauce portion on the wings are bad aswell, food was cold, all in all never coming here again might just go the extra 20 min to another location close to me!
Atmosphere: 1
Food: 1
Service: 1
Horrible service, waiting an hour and a half to get the food and it took to long to get attended in the pick up line.
Service: 1
Ordered and was told it would take 15 minutes, 30 minutes later was told 5 more minutes, 40 minutes later was told order was not started yet and the manager had to cook it. Asked for a refund and was told manager had to do it but manager was busy cooking. We ended up just walking out hoping they will refund our order. Where are the employees that the manager had to do everything. It falls all on the manager for not managing correctly. Will never return again
Atmosphere: 3
Food: 1
Service: 1
Took a while to get attended to, they seemed busy since everyone decided to be out today - nonetheless the food was pretty good but what are these wing portions??? They really gave me the ozempic chicken š«©š maybe this location isnāt the best, the flavors are good though. Maybe if they increase their staff and get a better distributor with bigger chicken haha
Atmosphere: 1
Food: 2
Service: 1
I waited more than 20 minutes beyond the estimated pickup time for my takeout order. Be prepared to wait for atleast 1 1/2 to get your food.
Service: 1
Horrible service. Arrived around 10:30pm, waited to be seated and had employees saw us standing there and no one acknowledged us. We got sat and also sat there for maybe 15 minutes without anyone coming to greet us. Really just wanted to go grab something to eat and have a few drinks since it was a rough week . Won't be coming to this location.
Service: 1
Long wait , cold chicken and 45 min wait for a beer. Worst BWW in South OC
Atmosphere: 1
Food: 1
Service: 1
i waited about 45 mins when i was told it was a 20 min wait. i only came for the ultimate sampler which they were out of 2 out of the 4 items i specifically wanted. they were out of asian zing which is crazy because itās one of their most popular flavors. untimely very upsetting we ended up leaving and not staying
Atmosphere: 1
Service: 1
I have dined in twice and ordered togo several times and i keep running into one consistent issue. Time. If i don't get my food on time when I order to go, why give me a time in the first place. Every time I've have ordered here it takes 20 MORE minutes to get my order. And there's always something wrong in the back or the system is taking a while to process. I don't want to be a Karen but this happens ALL the time. The staff are polite friendly accommodating but there is something obviously wrong with the way the restaurant is operating when this happens all the time. I don't get this experience with other BWWs, at worst it's 5 mins wait which is completely reasonable but this location particularly has issues. Corporate
Needs to investigate management and operations to see what's gone wrong cause I love BWW and appreciate it being there but how is it going to survive with more and more unhappy customers. First time posting a real negative review.
Atmosphere: 4
Food: 4
Service: 1
Restaurantji Recommends
Spicy garlic is the best
Complete trash; avoid at all costs. Gave me half my order & half of what I received was wrong lol Considering how much BWW cost, the quality does not match, atleast not at this store š
Atmosphere: 1
Food: 1
Service: 1
I saw the door open and employees would be eating food off the trays and putting fingers in food.
Atmosphere: 1
Food: 1
Service: 1
Very rubbish store! The service is very slow! Every time I go to eat, I have to wait a long time! I waited for 50 minutes in vain
Atmosphere: 1
Food: 1
Service: 1
I called ahead of time to see if there was a wait. I was told they didnāt have a wait but after 6 pm they were going to start charging a fee. We decided to go because we would be eating by 6 since we were down the street and we were not going to watch a fight. We Showed up @5:20 and was told I had to pay a $10 fee per person in my party because of the Fight that was going to be on at ā 7 PMā an hour and 40 mints from the time we arrived. Why would I pay a fee for a fight I donāt even want to watch!?!
I told them we would be gone by then and the manager told her host that realistically we wouldnāt be done. If you canāt afford to stream a fight without asking for a fee 2 hours before the event, maybe you shouldnāt show it!!! We just wanted to have a quick lunch but we went to Olive Garden instead, amazing service there.
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