Terrible service, no staff to serve customers, they take too long and no one comes out to help you, the waiters just look at you and walk by, I won't buy anything again, we're waiting there for like three more people...
Atmosphere: 1
Service: 1
Gerardo Gonzalez
Great vibe. Enjoyed the food and the drinks. Great customer service.
Atmosphere: 5
Food: 5
Service: 5
J W
🛑🛑 Never seen such a horrible restaurant! After waiting for 1:30 mins without being served, we had to leave and go to In n Out! Shame on them!! Close down the place ASAP and stop 🛑 wasting peoples time!!
Atmosphere: 1
Food: 1
Service: 1
A
There are hardly any people in the restaurant and yet the servers take forever when you ask for a drink. They never come to check if we need anything and it takes for ever to see a server so we can ask her to come to the table when we need something because they are not around anywhere. Never comming back to this location. If there are hardly any people dining in I dont know what takes them for ever to serve. It took more than an hour for them to give us a beer because they kept forgetting we had order one, and forget about asking for another beer because there are no where to he found, or if you need extra napkins or just anything they're nowhere around for us to call one for help. Oh and check your tab because they charge you for drinks/food you never ordered.
Service: 1
Socal Savannahs
Took them an hour for a go to order. Ridiculous. They gave me warm old ranch that smelled moldy. My tortilla chips were way over cooked and greasy for some reason and my fried pickles were under cooked. It was disgusting for $55. INSANE. Will never be back. This location needs closed down.
Atmosphere: 1
Food: 1
Service: 1
Grady Brill
Don't order online. They have a separate counter that they don't keep staffed. I waited 10 minutes for an employee, and then another 10 for my food which was supposed to be ready 10 minutes prior to my arrival.
Atmosphere: 1
Food: 1
Service: 1
Michelle Cayetano
HORRIBLE HORRIBLE PLACE!!! I've given this place so many chances already because it's close by. And the last 5 times I've taken a break because of the bad experience and yet come back to the same. First, good luck getting acknowledged by anyone. They can pass by and not even look at you. Solution was sitting at the bar, but same thing. No one acknowledging you, can be 15min and not even a "just a sec".. and they aren't even busy!!! That's what I don't understand, if it were I totally get it. Second, the food!!!! Not only takes forever to come out cold, Stale, dry, whether it's the wings or fries. Im unfortunately a boneless person, so you can imagine the crumbs I get that count as wings. My guy is traditional, and many times wings cold and stale. Today was the last try we give them. I didn't even complain, never do. All I said was such a bummer out of 15 wings only like 7 were good. Why complain, no way a person working at BWW with minimum wage would give a damn lol so I didn't want to waste my time. I just won't be back. I'll take the drive to the Irvine location. Orange sucks, Buena Park too. Couldn't upload photo of crumbs
Atmosphere: 1
Food: 1
Service: 1
Monica Ramirez
Do not stop here to have a great time The service is horrible and the manager Jesus is the problem as well !! No staff ! Cold food , no one comes around to ask if you want another round of beer they don’t check on customers, customer service is trash not professional at all ! I was there for happy hour and just had 1 beer and after one hour I was trying to get the bartenders attention to at least get my check but not even that ! I asked the bartender if he can put some basketball game because my tv was just commercials I was at the bar , he completely ignored me , a young lady asked him if he needed help and he said no when clearly he needed help , he was super behind, he never came back to me to check if I wanted another beer , Besides that when paying for my beer they charged me for someone else’s food I asked to speak to a manager he ignored me completely and said I’m busy with an attitude when I honestly had to go because I had an appointment the service was horrible, I was so furious that I had to wait another extra 40 min for jesus the manager to help me about the mistake on my credit card , he was too busy changing channels on the tvs ! The tv was more important than taking care of the customer service every one at the bar and tables was not having a great time ! Everyone was super mad horrible experience never coming back again they don’t know what they’re doing!!!!! On top of that the place smells horrible
Atmosphere: 1
Food: 1
Service: 1
lynnsey rohlfing
I had a bad experience two months ago and then I went again just recently to pick up a to go order when I got to the to go window. I stood there for 20 minutes before anyone ever acknowledge me. I went over to the other desk and waited another 10 minutes before someone finally came over to me and asked me if I needed to be seated. I said no I’m waiting for her to go order and I’ve been here for 30 minutes already. I’ve been waited for another 20 minutes so I was there in total 50mins waiting for my food
Atmosphere: 1
Food: 5
Service: 1
Brandon Cook
I used to love this place however it's seriously gone downhill. The service is abysmal (including the management). Took forever to get our drinks and it wasn't busy. The food came out in 10 minute blocks so our party couldn't eat together. The bathrooms were absolutely disgusting. Get your act together.
Got my whole online order wrong. I order 40 boneless wings, I got 25 bone in wings. I ordered some different flavors on the receipt than what they gave me. They gave me tater tots with bacon and cheese instead of regular fries. And wouldn’t honor the missing side of celery and carrots. Then I call the manager, she tells me if I checked my order before taking it?? I should be able to trust that my order is correct as the receipt says on the bag and online. The cashier did check the order, explaining the items in the bag to me.
Atmosphere: 1
Food: 1
Service: 1
Bryan Ricafort
Worst experience with a food service rep in the order pick up. During Super Bowl so I understand the frustration but it should never be at the customers
Atmosphere: 3
Food: 3
Service: 1
Jacob Davis
Our food took a lonnng time to come and when it did all 4 flavors of wings were just piled on a tray together. My mom doesn’t do well with spicy food and one of the flavors was quite spicy but there was no way to know which wings were the spicy ones. Also there were no paper towels or air dryers in the men’s OR women’s bathrooms. When I mentioned this to an employee she said, without looking at me, she’d tell a manager. It felt like I was bothering her. It then took more than 20 minutes for someone to refill the paper towels. Lastly, our side order of celery and carrot sticks was pretty pathetic looking. At least the food was cheap with their promotion and most of the employees were friendly and helpful.
Atmosphere: 3
Food: 3
Service: 3
Jacqueline Cotter
I’m a frequent flier at Buffalo Wild Wings but this has to be one of the worst service establishment I’ve ever been to. We got there around 4:20 and the place was super slow- our server only had one other table in her section. Our server took our order (apparently no kids menus cause they are out) and I thought everything would be fine for my kids and I. As several parents do I put in my kids order first while my niece and I were figuring out our orders. I ordered milk for my kids and water for adults all that came out first was water. 15-20 min later Then food came out. Our server never brought kids milk, silverware or another plate for my baby to eat off of. I went back to serving area and the entire team was more obsessed with the juke box then helping each other out or me. By the time we got what I requested my food was cold and then I was informed that they didn’t have milk so I ordered kids waters. Right towards the end of our meal they found milk at the bar and dropped it off. It was wild…..and none of the team members were willing to help each other either…they looked miserable. Idk but if you have kids I wouldn’t go to this one.
Terrible service, no staff to serve customers, they take too long and no one comes out to help you, the waiters just look at you and walk by, I won't buy anything again, we're waiting there for like three more people...
Atmosphere: 1
Service: 1
Great vibe. Enjoyed the food and the drinks. Great customer service.
Atmosphere: 5
Food: 5
Service: 5
🛑🛑 Never seen such a horrible restaurant! After waiting for 1:30 mins without being served, we had to leave and go to In n Out! Shame on them!! Close down the place ASAP and stop 🛑 wasting peoples time!!
Atmosphere: 1
Food: 1
Service: 1
There are hardly any people in the restaurant and yet the servers take forever when you ask for a drink. They never come to check if we need anything and it takes for ever to see a server so we can ask her to come to the table when we need something because they are not around anywhere. Never comming back to this location. If there are hardly any people dining in I dont know what takes them for ever to serve. It took more than an hour for them to give us a beer because they kept forgetting we had order one, and forget about asking for another beer because there are no where to he found, or if you need extra napkins or just anything they're nowhere around for us to call one for help.
Oh and check your tab because they charge you for drinks/food you never ordered.
Service: 1
Took them an hour for a go to order. Ridiculous. They gave me warm old ranch that smelled moldy. My tortilla chips were way over cooked and greasy for some reason and my fried pickles were under cooked. It was disgusting for $55. INSANE. Will never be back. This location needs closed down.
Atmosphere: 1
Food: 1
Service: 1
Don't order online. They have a separate counter that they don't keep staffed. I waited 10 minutes for an employee, and then another 10 for my food which was supposed to be ready 10 minutes prior to my arrival.
Atmosphere: 1
Food: 1
Service: 1
HORRIBLE HORRIBLE PLACE!!! I've given this place so many chances already because it's close by. And the last 5 times I've taken a break because of the bad experience and yet come back to the same. First, good luck getting acknowledged by anyone. They can pass by and not even look at you. Solution was sitting at the bar, but same thing. No one acknowledging you, can be 15min and not even a "just a sec".. and they aren't even busy!!! That's what I don't understand, if it were I totally get it. Second, the food!!!! Not only takes forever to come out cold, Stale, dry, whether it's the wings or fries. Im unfortunately a boneless person, so you can imagine the crumbs I get that count as wings. My guy is traditional, and many times wings cold and stale. Today was the last try we give them. I didn't even complain, never do. All I said was such a bummer out of 15 wings only like 7 were good. Why complain, no way a person working at BWW with minimum wage would give a damn lol so I didn't want to waste my time. I just won't be back. I'll take the drive to the Irvine location. Orange sucks, Buena Park too. Couldn't upload photo of crumbs
Atmosphere: 1
Food: 1
Service: 1
Do not stop here to have a great time
The service is horrible and the manager Jesus is the problem as well !! No staff ! Cold food , no one comes around to ask if you want another round of beer they don’t check on customers, customer service is trash not professional at all ! I was there for happy hour and just had 1 beer and after one hour I was trying to get the bartenders attention to at least get my check but not even that ! I asked the bartender if he can put some basketball game because my tv was just commercials I was at the bar , he completely ignored me , a young lady asked him if he needed help and he said no when clearly he needed help , he was super behind, he never came back to me to check if I wanted another beer , Besides that when paying for my beer they charged me for someone else’s food I asked to speak to a manager he ignored me completely and said I’m busy with an attitude when I honestly had to go because I had an appointment the service was horrible, I was so furious that I had to wait another extra 40 min for jesus the manager to help me about the mistake on my credit card , he was too busy changing channels on the tvs ! The tv was more important than taking care of the customer service every one at the bar and tables was not having a great time ! Everyone was super mad horrible experience never coming back again they don’t know what they’re doing!!!!! On top of that the place smells horrible
Atmosphere: 1
Food: 1
Service: 1
I had a bad experience two months ago and then I went again just recently to pick up a to go order when I got to the to go window. I stood there for 20 minutes before anyone ever acknowledge me. I went over to the other desk and waited another 10 minutes before someone finally came over to me and asked me if I needed to be seated. I said no I’m waiting for her to go order and I’ve been here for 30 minutes already. I’ve been waited for another 20 minutes so I was there in total 50mins waiting for my food
Atmosphere: 1
Food: 5
Service: 1
I used to love this place however it's seriously gone downhill. The service is abysmal (including the management). Took forever to get our drinks and it wasn't busy. The food came out in 10 minute blocks so our party couldn't eat together. The bathrooms were absolutely disgusting. Get your act together.
Atmosphere: 2
Food: 4
Service: 2
Restaurantji Recommends
It needs some help
Atmosphere: 4
Food: 3
Service: 3
Got my whole online order wrong. I order 40 boneless wings, I got 25 bone in wings. I ordered some different flavors on the receipt than what they gave me. They gave me tater tots with bacon and cheese instead of regular fries. And wouldn’t honor the missing side of celery and carrots. Then I call the manager, she tells me if I checked my order before taking it?? I should be able to trust that my order is correct as the receipt says on the bag and online. The cashier did check the order, explaining the items in the bag to me.
Atmosphere: 1
Food: 1
Service: 1
Worst experience with a food service rep in the order pick up. During Super Bowl so I understand the frustration but it should never be at the customers
Atmosphere: 3
Food: 3
Service: 1
Our food took a lonnng time to come and when it did all 4 flavors of wings were just piled on a tray together. My mom doesn’t do well with spicy food and one of the flavors was quite spicy but there was no way to know which wings were the spicy ones. Also there were no paper towels or air dryers in the men’s OR women’s bathrooms. When I mentioned this to an employee she said, without looking at me, she’d tell a manager. It felt like I was bothering her. It then took more than 20 minutes for someone to refill the paper towels. Lastly, our side order of celery and carrot sticks was pretty pathetic looking. At least the food was cheap with their promotion and most of the employees were friendly and helpful.
Atmosphere: 3
Food: 3
Service: 3
I’m a frequent flier at Buffalo Wild Wings but this has to be one of the worst service establishment I’ve ever been to. We got there around 4:20 and the place was super slow- our server only had one other table in her section. Our server took our order (apparently no kids menus cause they are out) and I thought everything would be fine for my kids and I. As several parents do I put in my kids order first while my niece and I were figuring out our orders. I ordered milk for my kids and water for adults all that came out first was water. 15-20 min later Then food came out. Our server never brought kids milk, silverware or another plate for my baby to eat off of. I went back to serving area and the entire team was more obsessed with the juke box then helping each other out or me. By the time we got what I requested my food was cold and then I was informed that they didn’t have milk so I ordered kids waters. Right towards the end of our meal they found milk at the bar and dropped it off. It was wild…..and none of the team members were willing to help each other either…they looked miserable. Idk but if you have kids I wouldn’t go to this one.
Atmosphere: 4
Food: 3
Service: 1
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