It is crazy the.product is so good andnthe.prices are very reasonable but everything I dona to go order, when I go into the pick up area it almost always takes them 10 to 15 minutes to acknowledge me. The last time I went, I stood, waiting to be helped, and watch the manager talk about the current game that was on the TV for almost ten minutes. Did either of them aknoledge me? No. A waitress popped out of the kitchen about five minutes later to help me. Aaarrrggghhh!!!
Atmosphere: 4
Food: 5
Service: 2
Eric Hurtado
The food at this Chili’s was exactly what you’d expect. However, the service at this location is what truly set it apart, and not in a good way.
Our experience started off well, with a friendly hostess who seated us immediately. Unfortunately, that’s where the positives ended. We waited about 20 minutes before a server even acknowledged us, despite two other parties who arrived after us being helped first. When our server finally came to the table, she was short with us and borderline rude. To make matters worse, she forgot both our drinks and appetizer.
The most frustrating part was that a manager was present in the section the entire time, yet nothing was done to address the poor service. This seems less like a server issue and more of a management problem.
I wouldn’t go out of my way to visit this location again.
Atmosphere: 1
Food: 4
Service: 1
Shanee Cervantes
We went for dinner last night and really was going for the new mozzarella sticks which were amazing. We were seated and when we sat down noticed our table still had the last customers salsa bowl on our table. We ordered appetizers and dinner at the same time and within minutes maybe 7 minutes tops all 3 dinners and appetizers were on our tables which is really fast service and appreciated. My daughter ordered chicken strips and fries which is her norm at every restaurant. Fast forward to 1am she wakes up in excruciating stomach pain, vomiting and diarrhea. I took her to the doctors and she was diagnosed with FOOD POISONING. I thought I would call and speak to a manager and spoke with Kat who seemed very unconcerned about the fact that she had food poisoning she basically just said she hasn’t had a call from anyone else about last night but would talk to her cooks about how fast the food came out. Never once did she ask what my daughter ordered I had to provide that information to her and still she was not concerned. Not one how can we make this better or anything. Terrible customer service if you ask me. We just won’t be returning there ever. Thanks for caring Kat. Appreciate it
Atmosphere: 2
Food: 2
Service: 2
Johnny GORMAN
I was sitting with my family by the order station and there was a male dark hair server that was talking say some words when he thought no one could here him that shocked me I never head anyone talk like that in public
Atmosphere: 3
Food: 4
Service: 3
huan lee
3/5/25 6:32 pm Waited for a server for a good 10-20 minute and flagged down a server and still didn't get any service. Just walked out after that bad experience, wasn't even busy
Atmosphere: 1
Food: 1
Service: 1
Gardenia Bush
top five worst service of all time.
They double charged us for 3 items totaling $70. When we flagged our waitress down to let her know, her response was something like "oh yeah I know i double charged you for this one but i don't know about that one." so she knew she was charging items we didn't order but had us pay? interesting. in the end, she was told us we were good to leave so we left the restaurant and ended up talking outside as a group for a bit. A different server comes to us while we were outside and told us we didn't pay for items on our tab. We told them it was double charged and our waitress said we were good to go, but they insisted we come back in. the manager also told us the same thing. luckily we had our receipts ready and we had to walk her through our entire order so she can realize the mistake for herself. Our waitress was standing there dumbfounded and we just had no other words for that horrible experience.
If we were trying to dine and dash, why would we stay and talk outside of the restaurant? also, you couldn't take two minutes to check and confirm with your staff before you pull us back into the restaurant and cause a scene which made your team look incompetent?! wild.
Atmosphere: 1
Food: 3
Service: 1
Maribel Zacarias
I had call to make a reservation for a party of 13 and when I got there they told us to wait like 30 minutes and the we waited for 1 hour then they said that the table was almost ready and they still kept us waiting for 1 hour more. we decided to leave the restaurant
Atmosphere: 1
Food: 4
Service: 1
Scott Mcmullin
Burger was a bit dried out and usually got a chicken sandwich from here, which is also just kinda advrage, but for 10.99, a burger fries, drink, and salad whose that mad although they don't put cucumbers and red onion on the salad any more that's 1/2 the reason I liked their salad.
Atmosphere: 3
Food: 3
Service: 3
Patricia Hernandez
The waitress didn't want to give me a glass of foam for my granddaughter, she just told me to pay for another lemonade and I always share mine. I asked the assistant and of course he wanted to.
Atmosphere: 5
Food: 5
Service: 4
water828
Went to my favorite place to get ribs. I got the three combo plate with ribs, jalapeño sausage and brisket quesadea. I walkways get this everytime I go. This location didn't seem to be as good as other locations I've gone to. Nice time was still had with my favorite person.
I got the Cajun pasta and my dad got a burger. My dad thought the burger was pretty good and I thought the pasta was okay but not amazing. We also got chip trio which was way too big but the chips were actually good. As for the Alfredo it was okay and I also thought that it was unnecessary to put tomatoes and green onions on it because it wasn't good on the pasta. As for the service it was amazing. I just wish the quality of food was a bit better. No offense to the chefs lol. 😅
Atmosphere: 4
Food: 3
Service: 5
Alexander Barringer
Waiter was great but the bartender messed up my wife's drink and put something in that she's allergic to and explicitly said not to do.
Atmosphere: 4
Food: 2
Service: 2
vanessa garcia
Always a mess. Waiters fail to check in on you. Cold food. The wait for even an appetizer takes way too long. Waited about 40 mins for our food. Got mai entrees before our appetizer and the food was cold. Our waitress checked in on us Maybe 3 times the 2 hours we had to be there. This isn't the first time we had a bad experience.
It is crazy the.product is so good andnthe.prices are very reasonable but everything I dona to go order, when I go into the pick up area it almost always takes them 10 to 15 minutes to acknowledge me. The last time I went, I stood, waiting to be helped, and watch the manager talk about the current game that was on the TV for almost ten minutes. Did either of them aknoledge me? No. A waitress popped out of the kitchen about five minutes later to help me. Aaarrrggghhh!!!
Atmosphere: 4
Food: 5
Service: 2
The food at this Chili’s was exactly what you’d expect. However, the service at this location is what truly set it apart, and not in a good way.
Our experience started off well, with a friendly hostess who seated us immediately. Unfortunately, that’s where the positives ended. We waited about 20 minutes before a server even acknowledged us, despite two other parties who arrived after us being helped first. When our server finally came to the table, she was short with us and borderline rude. To make matters worse, she forgot both our drinks and appetizer.
The most frustrating part was that a manager was present in the section the entire time, yet nothing was done to address the poor service. This seems less like a server issue and more of a management problem.
I wouldn’t go out of my way to visit this location again.
Atmosphere: 1
Food: 4
Service: 1
We went for dinner last night and really was going for the new mozzarella sticks which were amazing. We were seated and when we sat down noticed our table still had the last customers salsa bowl on our table. We ordered appetizers and dinner at the same time and within minutes maybe 7 minutes tops all 3 dinners and appetizers were on our tables which is really fast service and appreciated. My daughter ordered chicken strips and fries which is her norm at every restaurant. Fast forward to 1am she wakes up in excruciating stomach pain, vomiting and diarrhea. I took her to the doctors and she was diagnosed with FOOD POISONING. I thought I would call and speak to a manager and spoke with Kat who seemed very unconcerned about the fact that she had food poisoning she basically just said she hasn’t had a call from anyone else about last night but would talk to her cooks about how fast the food came out. Never once did she ask what my daughter ordered I had to provide that information to her and still she was not concerned. Not one how can we make this better or anything. Terrible customer service if you ask me. We just won’t be returning there ever. Thanks for caring Kat. Appreciate it
Atmosphere: 2
Food: 2
Service: 2
I was sitting with my family by the order station and there was a male dark hair server that was talking say some words when he thought no one could here him that shocked me I never head anyone talk like that in public
Atmosphere: 3
Food: 4
Service: 3
3/5/25 6:32 pm Waited for a server for a good 10-20 minute and flagged down a server and still didn't get any service. Just walked out after that bad experience, wasn't even busy
Atmosphere: 1
Food: 1
Service: 1
top five worst service of all time.
They double charged us for 3 items totaling $70. When we flagged our waitress down to let her know, her response was something like "oh yeah I know i double charged you for this one but i don't know about that one." so she knew she was charging items we didn't order but had us pay? interesting. in the end, she was told us we were good to leave so we left the restaurant and ended up talking outside as a group for a bit. A different server comes to us while we were outside and told us we didn't pay for items on our tab. We told them it was double charged and our waitress said we were good to go, but they insisted we come back in. the manager also told us the same thing. luckily we had our receipts ready and we had to walk her through our entire order so she can realize the mistake for herself. Our waitress was standing there dumbfounded and we just had no other words for that horrible experience.
If we were trying to dine and dash, why would we stay and talk outside of the restaurant? also, you couldn't take two minutes to check and confirm with your staff before you pull us back into the restaurant and cause a scene which made your team look incompetent?! wild.
Atmosphere: 1
Food: 3
Service: 1
I had call to make a reservation for a party of 13 and when I got there they told us to wait like 30 minutes and the we waited for 1 hour then they said that the table was almost ready and they still kept us waiting for 1 hour more.
we decided to leave the restaurant
Atmosphere: 1
Food: 4
Service: 1
Burger was a bit dried out and usually got a chicken sandwich from here, which is also just kinda advrage, but for 10.99, a burger fries, drink, and salad whose that mad although they don't put cucumbers and red onion on the salad any more that's 1/2 the reason I liked their salad.
Atmosphere: 3
Food: 3
Service: 3
The waitress didn't want to give me a glass of foam for my granddaughter, she just told me to pay for another lemonade and I always share mine. I asked the assistant and of course he wanted to.
Atmosphere: 5
Food: 5
Service: 4
Went to my favorite place to get ribs. I got the three combo plate with ribs, jalapeño sausage and brisket quesadea. I walkways get this everytime I go. This location didn't seem to be as good as other locations I've gone to. Nice time was still had with my favorite person.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Ordered meal w/o onions
Came with onions.
Chips were stale
Food: 1
Just your average chili’s
Kid-friendliness: Good kids menu!
Atmosphere: 4
Food: 4
Service: 4
I got the Cajun pasta and my dad got a burger. My dad thought the burger was pretty good and I thought the pasta was okay but not amazing. We also got chip trio which was way too big but the chips were actually good. As for the Alfredo it was okay and I also thought that it was unnecessary to put tomatoes and green onions on it because it wasn't good on the pasta. As for the service it was amazing. I just wish the quality of food was a bit better. No offense to the chefs lol. 😅
Atmosphere: 4
Food: 3
Service: 5
Waiter was great but the bartender messed up my wife's drink and put something in that she's allergic to and explicitly said not to do.
Atmosphere: 4
Food: 2
Service: 2
Always a mess. Waiters fail to check in on you. Cold food. The wait for even an appetizer takes way too long. Waited about 40 mins for our food. Got mai entrees before our appetizer and the food was cold. Our waitress checked in on us Maybe 3 times the 2 hours we had to be there. This isn't the first time we had a bad experience.
Atmosphere: 1
Food: 1
Service: 1
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