Roberto was such a sweet and patient worker; he is very attentive and complimented the atmosphere of the establishment!
Atmosphere: 5
Food: 5
Service: 5
Genesis
This place is was really amazing, I got my food so fast and the guy who served me and my mom was so sweet and nice, but it was kind sad that he had to work two jobs to support himself 😭 but he is so sweet 🥲 his name is Roberto
Atmosphere: 5
Food: 5
Service: 5
Jesse Rodriguez
Love chili's. Service & food are outstanding...
Atmosphere: 5
Food: 5
Service: 5
T T
Service is usually very good. This visit was poor. Our waitress just disappeared. Maybe they were short-handed?
Atmosphere: 4
Food: 4
Service: 2
moola boola
The time we went it was pretty busy, but the staff was so apologetic and seated us in a timely manner! By far one of the best experiences I had, the food was phenomenal and hot, and the mozzarella sticks were beyond perfect. The customer service from our server was exceptional, he was so quick to bring our food and refills without being asked! I almost felt like a kid again with how kind he was haha. I will definitely come back again, this location is always going above and beyond for it’s customers.
Atmosphere: 5
Food: 5
Service: 5
Ben Park
Some reasonable deals. Good service.
Atmosphere: 5
Food: 5
Service: 5
Kevin Cruz
Overall quality and portions seem very lackluster. First time here and disappointed to say the least. Ordered take out the portions were decent. Asked for 2 separate fries for a reason and was given a container with both orders, upon asking staff that I ordered 2 separate ones, I was just told that’s how the kitchen served them up and nothing could be done. On top of that they ran out of mozzarella sticks for one of my orders, they offered me something else in place of the mozzarella sticks. The pictures show how rushed the food looks and the sliders were falling apart, pics were taken upon opening to eat. I get that they’re busy, but at least try offer something for the inconvenience.
Manelyk
Second time visiting and hopefully my third is just as pleasent. Crystal wasnt a server but she did an amazing job with customer service and that is always very important when it comes to guests and people who come in to dine. I came for this wicked Martini stayed for the triple dipper and enjoy the atmosphere which was relaxing at least for me. I cant wait to come back.
Atmosphere: 5
Food: 5
Service: 5
Brad Victor
Thursday nights are very popular 😁
Atmosphere: 4
Food: 5
Service: 4
Duane Shoop
It is crazy the.product is so good andnthe.prices are very reasonable but everything I dona to go order, when I go into the pick up area it almost always takes them 10 to 15 minutes to acknowledge me. The last time I went, I stood, waiting to be helped, and watch the manager talk about the current game that was on the TV for almost ten minutes. Did either of them aknoledge me? No. A waitress popped out of the kitchen about five minutes later to help me. Aaarrrggghhh!!!
The food at this Chili’s was exactly what you’d expect. However, the service at this location is what truly set it apart, and not in a good way.
Our experience started off well, with a friendly hostess who seated us immediately. Unfortunately, that’s where the positives ended. We waited about 20 minutes before a server even acknowledged us, despite two other parties who arrived after us being helped first. When our server finally came to the table, she was short with us and borderline rude. To make matters worse, she forgot both our drinks and appetizer.
The most frustrating part was that a manager was present in the section the entire time, yet nothing was done to address the poor service. This seems less like a server issue and more of a management problem.
I wouldn’t go out of my way to visit this location again.
Atmosphere: 1
Food: 4
Service: 1
Shanee Cervantes
We went for dinner last night and really was going for the new mozzarella sticks which were amazing. We were seated and when we sat down noticed our table still had the last customers salsa bowl on our table. We ordered appetizers and dinner at the same time and within minutes maybe 7 minutes tops all 3 dinners and appetizers were on our tables which is really fast service and appreciated. My daughter ordered chicken strips and fries which is her norm at every restaurant. Fast forward to 1am she wakes up in excruciating stomach pain, vomiting and diarrhea. I took her to the doctors and she was diagnosed with FOOD POISONING. I thought I would call and speak to a manager and spoke with Kat who seemed very unconcerned about the fact that she had food poisoning she basically just said she hasn’t had a call from anyone else about last night but would talk to her cooks about how fast the food came out. Never once did she ask what my daughter ordered I had to provide that information to her and still she was not concerned. Not one how can we make this better or anything. Terrible customer service if you ask me. We just won’t be returning there ever. Thanks for caring Kat. Appreciate it
Atmosphere: 2
Food: 2
Service: 2
Johnny GORMAN
I was sitting with my family by the order station and there was a male dark hair server that was talking say some words when he thought no one could here him that shocked me I never head anyone talk like that in public
Atmosphere: 3
Food: 4
Service: 3
huan lee
3/5/25 6:32 pm Waited for a server for a good 10-20 minute and flagged down a server and still didn't get any service. Just walked out after that bad experience, wasn't even busy
Atmosphere: 1
Food: 1
Service: 1
Gardenia Bush
top five worst service of all time.
They double charged us for 3 items totaling $70. When we flagged our waitress down to let her know, her response was something like "oh yeah I know i double charged you for this one but i don't know about that one." so she knew she was charging items we didn't order but had us pay? interesting. in the end, she was told us we were good to leave so we left the restaurant and ended up talking outside as a group for a bit. A different server comes to us while we were outside and told us we didn't pay for items on our tab. We told them it was double charged and our waitress said we were good to go, but they insisted we come back in. the manager also told us the same thing. luckily we had our receipts ready and we had to walk her through our entire order so she can realize the mistake for herself. Our waitress was standing there dumbfounded and we just had no other words for that horrible experience.
If we were trying to dine and dash, why would we stay and talk outside of the restaurant? also, you couldn't take two minutes to check and confirm with your staff before you pull us back into the restaurant and cause a scene which made your team look incompetent?! wild.
Roberto was such a sweet and patient worker; he is very attentive and complimented the atmosphere of the establishment!
Atmosphere: 5
Food: 5
Service: 5
This place is was really amazing, I got my food so fast and the guy who served me and my mom was so sweet and nice, but it was kind sad that he had to work two jobs to support himself 😭 but he is so sweet 🥲 his name is Roberto
Atmosphere: 5
Food: 5
Service: 5
Love chili's. Service & food are outstanding...
Atmosphere: 5
Food: 5
Service: 5
Service is usually very good. This visit was poor. Our waitress just disappeared. Maybe they were short-handed?
Atmosphere: 4
Food: 4
Service: 2
The time we went it was pretty busy, but the staff was so apologetic and seated us in a timely manner! By far one of the best experiences I had, the food was phenomenal and hot, and the mozzarella sticks were beyond perfect. The customer service from our server was exceptional, he was so quick to bring our food and refills without being asked! I almost felt like a kid again with how kind he was haha. I will definitely come back again, this location is always going above and beyond for it’s customers.
Atmosphere: 5
Food: 5
Service: 5
Some reasonable deals. Good service.
Atmosphere: 5
Food: 5
Service: 5
Overall quality and portions seem very lackluster. First time here and disappointed to say the least. Ordered take out the portions were decent. Asked for 2 separate fries for a reason and was given a container with both orders, upon asking staff that I ordered 2 separate ones, I was just told that’s how the kitchen served them up and nothing could be done. On top of that they ran out of mozzarella sticks for one of my orders, they offered me something else in place of the mozzarella sticks. The pictures show how rushed the food looks and the sliders were falling apart, pics were taken upon opening to eat. I get that they’re busy, but at least try offer something for the inconvenience.
Second time visiting and hopefully my third is just as pleasent. Crystal wasnt a server but she did an amazing job with customer service and that is always very important when it comes to guests and people who come in to dine. I came for this wicked Martini stayed for the triple dipper and enjoy the atmosphere which was relaxing at least for me. I cant wait to come back.
Atmosphere: 5
Food: 5
Service: 5
Thursday nights are very popular 😁
Atmosphere: 4
Food: 5
Service: 4
It is crazy the.product is so good andnthe.prices are very reasonable but everything I dona to go order, when I go into the pick up area it almost always takes them 10 to 15 minutes to acknowledge me. The last time I went, I stood, waiting to be helped, and watch the manager talk about the current game that was on the TV for almost ten minutes. Did either of them aknoledge me? No. A waitress popped out of the kitchen about five minutes later to help me. Aaarrrggghhh!!!
Atmosphere: 4
Food: 5
Service: 2
Restaurantji Recommends
The food at this Chili’s was exactly what you’d expect. However, the service at this location is what truly set it apart, and not in a good way.
Our experience started off well, with a friendly hostess who seated us immediately. Unfortunately, that’s where the positives ended. We waited about 20 minutes before a server even acknowledged us, despite two other parties who arrived after us being helped first. When our server finally came to the table, she was short with us and borderline rude. To make matters worse, she forgot both our drinks and appetizer.
The most frustrating part was that a manager was present in the section the entire time, yet nothing was done to address the poor service. This seems less like a server issue and more of a management problem.
I wouldn’t go out of my way to visit this location again.
Atmosphere: 1
Food: 4
Service: 1
We went for dinner last night and really was going for the new mozzarella sticks which were amazing. We were seated and when we sat down noticed our table still had the last customers salsa bowl on our table. We ordered appetizers and dinner at the same time and within minutes maybe 7 minutes tops all 3 dinners and appetizers were on our tables which is really fast service and appreciated. My daughter ordered chicken strips and fries which is her norm at every restaurant. Fast forward to 1am she wakes up in excruciating stomach pain, vomiting and diarrhea. I took her to the doctors and she was diagnosed with FOOD POISONING. I thought I would call and speak to a manager and spoke with Kat who seemed very unconcerned about the fact that she had food poisoning she basically just said she hasn’t had a call from anyone else about last night but would talk to her cooks about how fast the food came out. Never once did she ask what my daughter ordered I had to provide that information to her and still she was not concerned. Not one how can we make this better or anything. Terrible customer service if you ask me. We just won’t be returning there ever. Thanks for caring Kat. Appreciate it
Atmosphere: 2
Food: 2
Service: 2
I was sitting with my family by the order station and there was a male dark hair server that was talking say some words when he thought no one could here him that shocked me I never head anyone talk like that in public
Atmosphere: 3
Food: 4
Service: 3
3/5/25 6:32 pm Waited for a server for a good 10-20 minute and flagged down a server and still didn't get any service. Just walked out after that bad experience, wasn't even busy
Atmosphere: 1
Food: 1
Service: 1
top five worst service of all time.
They double charged us for 3 items totaling $70. When we flagged our waitress down to let her know, her response was something like "oh yeah I know i double charged you for this one but i don't know about that one." so she knew she was charging items we didn't order but had us pay? interesting. in the end, she was told us we were good to leave so we left the restaurant and ended up talking outside as a group for a bit. A different server comes to us while we were outside and told us we didn't pay for items on our tab. We told them it was double charged and our waitress said we were good to go, but they insisted we come back in. the manager also told us the same thing. luckily we had our receipts ready and we had to walk her through our entire order so she can realize the mistake for herself. Our waitress was standing there dumbfounded and we just had no other words for that horrible experience.
If we were trying to dine and dash, why would we stay and talk outside of the restaurant? also, you couldn't take two minutes to check and confirm with your staff before you pull us back into the restaurant and cause a scene which made your team look incompetent?! wild.
Atmosphere: 1
Food: 3
Service: 1
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