Place is nice, clean and some employees are friendly and welcoming! Unfortunately I was denied a side of lemons or lemon juice something that no other chipotle I have been to has ever denied!!! And not only did tbe red hair chick say no to my son but she was so rude and flat out said NO we cant give you any!!!! I ASKED a different girl and she was nicer about it but still said no😟 Def a bummer because who eats tacos without any lime/lemon😥
Atmosphere: 5
Food: 5
Service: 1
Terry Clark
Chipotle is always a good place for tacos 🌮
Atmosphere: 3
Food: 5
Service: 5
J R
Better than before, but the menu display is not only practically blank, it has no pictures of the each offering, and it is basically a white board with black writings, and not much else. Just poor marketing! The TV commercial showing warm food, bright colors, and warmth, is not something you will see or experience in person. The food didn't look fresh, and felt like it was sitting there from the day before. Mind you, this was Friday afternoon lunch. To me, the setup is slightly above a high school meal cafeteria-uninviting cold food served by kids that hate food.
Atmosphere: 1
Food: 3
Service: 2
Medardo Lopez
If you order to go please go one hour after you order they’re really slow even if is not busy I don’t understand. Like they don’t care
T N
I ordered on app. When it was ready to pickup, I asked for my order but they didn't have. Rather working on my order, they helped others that came after me almost 10 minutes. Staff was also rude. I was the only one left in store. After she fulfilled the order, she simply placed the order on the shelf without saying a word until I asked. She asked me what my order was 2 times before. No apologies. This kind of attitude can easily ruin the day for your customers Chipotle; especially your long time ones. Staffs need to be trained properly. Poor management!
Atmosphere: 1
Food: 4
Service: 1
Sandra Gonzalez
I honestly dont understand why the girls were being so mean and rude. (Two girls one of them had glasses) I completely understand they were short staff and I was very kind but theres no need to roll your eyes and try to make me order fast. so disappointing.
Atmosphere: 1
Food: 3
Service: 1
William Tran
Always consistent
Atmosphere: 4
Food: 4
Service: 4
Noemi Ramirez
girl at the front counter, is rude for no reason. i came to pick up my online order, today around 2:20pm. i kindly asked for a side of vinaigrette. instead of handing it to me, she literally threw it across the counter... she didn’t have a name tag so i dont know her name. she had brown hair and looked arab? chipotle please teach your workers to be friendly to customers, being kind costs nothing :)
Atmosphere: 1
Food: 2
Service: 1
BillyBob
The food is usually fine enough, not great ever. Always have to clean a table myself while the employees are chatting loudly on a weekly basis. Ever location I've been to in Orange always looks the same. It's a shame.
Atmosphere: 1
Food: 3
Service: 1
Soumar Aljaafari
Nail in food in my girls bowl.. my bowl had barely any chicken… never again chipotle never again. Worst of the worst. I quit this place forever.
Sadly the only thing that keeps us coming here is the actual food. So the product is still good, however dealing with lackluster service is getting harder every time. Employees start closing stations at 830 pm when the place closes at 10pm! At 9:10 pm you are told there is no guacomole.....appauling to say the least. All the food looks like its the last of everything by 830pm. I know this method....they make you feel like they are closing up shop so you feel inclined to take to go. Oh and you have to just accept that all the employees are having their private conversations with curse words and you basically interrupt their chats with you order. Horrible service ....hoping the food still stands as everything else goes downward
Atmosphere: 1
Food: 5
Service: 1
Noah Benoun
Had an awful time ordering an order I had just got at another location last week. Serving size was awful I ordered double meat chicken and barbacoa and combined it was less than 8oz which is under what it should be 4oz being the standard serving for meat. The amount of guac I got to was way less and even when asking for more they were like "that's all we can do" Just terrible. I'm never going back to this location. Plus all that and I get a huge gristle piece in my barbacoa.
Atmosphere: 1
Food: 1
Service: 1
Jafar Gasymoff
Delivery and take out orders waiting in line from 15-20 mins before meanwhile they can’t even handle people coming in.
Edit I Waited 35 mins
Atmosphere: 1
Food: 5
Service: 1
Ra K
Worst employees, very lazy... Long lines, Dirty tables, dirty drink/utensil area.
Told to fill in my own hotsauce for the to go order... greeted with 3 empty hotsauce bottles. Thanks!
Will not be going here any longer.
Atmosphere: 1
Food: 1
Service: 1
Jazmin Rodriguez
"I just work here" said the girl named Yesenia when I asked her if they will have cheese tomorrow since it seems like they are always "out of cheese" when it's almost closing time. I said will you have cheese tomorrow? It seems like you are always out for the past two days and it's been the same girl. She literally walked away and shrugged and said I just work here. And I said yeah that's why I asked you why would I ask a customer that question or anyone else? This girl is new and never has the service experience here been so bad. She always has some type of attitude. All other employees there are nice even if it's busy they still respond nicely and don't just say "I just work here" and act indifferent.
Place is nice, clean and some employees are friendly and welcoming!
Unfortunately I was denied a side of lemons or lemon juice something that no other chipotle I have been to has ever denied!!! And not only did tbe red hair chick say no to my son but she was so rude and flat out said NO we cant give you any!!!! I ASKED a different girl and she was nicer about it but still said no😟
Def a bummer because who eats tacos without any lime/lemon😥
Atmosphere: 5
Food: 5
Service: 1
Chipotle is always a good place for tacos 🌮
Atmosphere: 3
Food: 5
Service: 5
Better than before, but the menu display is not only practically blank, it has no pictures of the each offering, and it is basically a white board with black writings, and not much else. Just poor marketing! The TV commercial showing warm food, bright colors, and warmth, is not something you will see or experience in person. The food didn't look fresh, and felt like it was sitting there from the day before. Mind you, this was Friday afternoon lunch. To me, the setup is slightly above a high school meal cafeteria-uninviting cold food served by kids that hate food.
Atmosphere: 1
Food: 3
Service: 2
If you order to go please go one hour after you order they’re really slow even if is not busy I don’t understand. Like they don’t care
I ordered on app. When it was ready to pickup, I asked for my order but they didn't have. Rather working on my order, they helped others that came after me almost 10 minutes. Staff was also rude. I was the only one left in store. After she fulfilled the order, she simply placed the order on the shelf without saying a word until I asked. She asked me what my order was 2 times before. No apologies. This kind of attitude can easily ruin the day for your customers Chipotle; especially your long time ones. Staffs need to be trained properly. Poor management!
Atmosphere: 1
Food: 4
Service: 1
I honestly dont understand why the girls were being so mean and rude. (Two girls one of them had glasses) I completely understand they were short staff and I was very kind but theres no need to roll your eyes and try to make me order fast. so disappointing.
Atmosphere: 1
Food: 3
Service: 1
Always consistent
Atmosphere: 4
Food: 4
Service: 4
girl at the front counter, is rude for no reason. i came to pick up my online order, today around 2:20pm. i kindly asked for a side of vinaigrette. instead of handing it to me, she literally threw it across the counter... she didn’t have a name tag so i dont know her name. she had brown hair and looked arab? chipotle please teach your workers to be friendly to customers, being kind costs nothing :)
Atmosphere: 1
Food: 2
Service: 1
The food is usually fine enough, not great ever. Always have to clean a table myself while the employees are chatting loudly on a weekly basis. Ever location I've been to in Orange always looks the same. It's a shame.
Atmosphere: 1
Food: 3
Service: 1
Nail in food in my girls bowl.. my bowl had barely any chicken… never again chipotle never again. Worst of the worst. I quit this place forever.
Restaurantji Recommends
Sadly the only thing that keeps us coming here is the actual food. So the product is still good, however dealing with lackluster service is getting harder every time. Employees start closing stations at 830 pm when the place closes at 10pm! At 9:10 pm you are told there is no guacomole.....appauling to say the least. All the food looks like its the last of everything by 830pm. I know this method....they make you feel like they are closing up shop so you feel inclined to take to go. Oh and you have to just accept that all the employees are having their private conversations with curse words and you basically interrupt their chats with you order. Horrible service ....hoping the food still stands as everything else goes downward
Atmosphere: 1
Food: 5
Service: 1
Had an awful time ordering an order I had just got at another location last week. Serving size was awful I ordered double meat chicken and barbacoa and combined it was less than 8oz which is under what it should be 4oz being the standard serving for meat. The amount of guac I got to was way less and even when asking for more they were like "that's all we can do" Just terrible. I'm never going back to this location. Plus all that and I get a huge gristle piece in my barbacoa.
Atmosphere: 1
Food: 1
Service: 1
Delivery and take out orders waiting in line from 15-20 mins before meanwhile they can’t even handle people coming in.
Edit I Waited 35 mins
Atmosphere: 1
Food: 5
Service: 1
Worst employees, very lazy... Long lines, Dirty tables, dirty drink/utensil area.
Told to fill in my own hotsauce for the to go order... greeted with 3 empty hotsauce bottles. Thanks!
Will not be going here any longer.
Atmosphere: 1
Food: 1
Service: 1
"I just work here" said the girl named Yesenia when I asked her if they will have cheese tomorrow since it seems like they are always "out of cheese" when it's almost closing time. I said will you have cheese tomorrow? It seems like you are always out for the past two days and it's been the same girl. She literally walked away and shrugged and said I just work here. And I said yeah that's why I asked you why would I ask a customer that question or anyone else?
This girl is new and never has the service experience here been so bad. She always has some type of attitude. All other employees there are nice even if it's busy they still respond nicely and don't just say "I just work here" and act indifferent.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Burrito Bowl
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