Meal said it was ready on the app and yet I’ve been waiting 20 minutes. The staff were rude when I asked how long. With better Mexican options in the circle and a chipotle other and of Chapman, there’s no reason to come back here.
Atmosphere: 2
Food: 2
Service: 1
Sherri Morrissey
We arrived in SoCal for a soccer showcase at Chapman on December 26, 2024. 25 hungry players and 3 coaches, all needing dinner. We walked in and the restaurant was slow, thankfully. We stepped up to the counter and ordered 28 burritos! The staff confirmed 28 then got to work! They were like a well oiled machine! There were 5 members of staff doing an assembly line to get us in and out. All the while, they were double covering and making food for those who came in behind us and waited patiently, which we appreciated. The staff was amazing and got us in and out in record time. We wiped them out of about everything they had prepared, including chips! But I wanted to thank you all for being so wonderful and amazing. We appreciated your hard work!
Ψ AspectXotic ツ
The worker was rude and was very stingy with the rice and rolled their eyes when i asked for more
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burrito Bowl
Tanyelle Dunlap
This is the worst location of them all. Customer service is terrible
Atmosphere: 1
Food: 1
Service: 1
Kevin Nguyen
Food was good, until the poison hit.
On 3/11 I placed a pickup order for two bowls at 7:50pm. I was about 20 minutes late, and when I arrived an employee had to retrieve my order from the back and told me to “choose the right pick up time next time”. Now I’m not sure what the store policy is but 20 minutes is not late enough for an employee to take my food off the pick up shelf and take it to the back, especially when there was no one else in the store and no other pick-up orders.
The worker that retrieved my food was a short dude 5’2-5’4 and around late teens early 20’s. Maybe he was rude because I showed up and he missed his chance to claim my food, probably needed the extra protein to grow a few inches.
Anyways, things got real interesting 30 minutes after I finished my bowl. I started getting light headed, then it quickly changed to full blown nausea. It was so bad I went home asap, and stuck my finger down my throat to try to purge it out of my system. Unfortunately I couldn’t force myself to throw up. So instead, for the next 6 hours I had a raging fever, cold sweats and intense nausea. Until finally, at around 12am I vomited and all of my symptoms vanished within the hour.
Keep in mind symptoms began less than an hour after consumption. In my experience food poisoning takes hours, so my best guess is chemical poisoning. Maybe bleach got into my food or another cleaning agent, but the onset of symptoms was so violent it was definitely not just food poisoning. Also, my girlfriend had gotten a nearly identical bowl to me and had not gotten sick at all.
TLDR: Rude short employee and chemical poisoning. I didn’t write a review for so long because I have better things to do but I got bored. Food tasted good before the poisoning set in though!
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Burrito Bowl
Lisa C.
Not the best location. Unfriendly employees, nobody smiling. All tables and floor very dirty. Do better, chipolte. Clean your restaurant.
Atmosphere: 1
Food: 4
Service: 1
Mary Guillen
Fun Spot to hang out, friendly staff, highly recommended!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Large Chips & Large Guacamole, Side of Guacamole, Large Side of Guacamole, Chips & Tomatillo-Green Chili Salsa, Kid's Build Your Own
L V
Imagine getting an eye roll when you buy chocolate milk so you can use the restroom. If the employees wore name tags I’d name them. Gross fact, the seat was warm, two employees came out of the occupied restrooms 10-15 mins later.
Atmosphere: 1
Food: 2
Service: 1
Cynthia Ramirez
Skimps you on everything, quality is just sad.
Atmosphere: 1
Food: 1
Service: 1
John Doe
This is the only chipotle where one miserable employee charges you for every little thing against what the chipotle app says. Used to come here all the time getting my burrito bowl with my sauces to the side due to me living 15 minutes away, wanting to warm up my bowl without having soggy sauces on top. I always ask for sour cream, red salsa and fresh salsa to the side but if you don’t put it on your bowl they’ll charge you for it even though on the chipotle app every bowl is allowed up to 3 sauces for free. Lady charged me 1.60 for half a cup of salsa what a joke. Everytime I come in she runs over to see what she can overcharge you’ll never be the manager I promise lol.
My sister doesn’t think this place exists. Otherwise, it is a Chipotle and not the Pie Hole.
Jose Alejandrino
Awesome food and service. I am very happy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Sebastian Ames
I have never been angry at a service worker before. I never yell. I have never left a review before. This was the first time a restaurant has made me angry to the point of physical distress. The boy working the front gave me a queef of chicken and when I asked for a little more he charged me double. They are consistently out of everything and due to that, they constantly give you portions that represent a depression era hospice care. My friend wanted to use the bathroom and got shut down by the manager even after buying his meal. The anger I feel towards the franchise and the people working there is an anger I thought only possible by someone with deep psychological issues. This Chipotle is the reason why I drink and I still will never forget. Guac was good.
Atmosphere: 1
Food: 1
Service: 1
Madeleine Bradley
Out of most items with about an hour left before closing. The boy that was going to make my bowl said what they had out was what they had, then when I asked about the items on the counter behind him he said they had those. Then I asked about beans because I couldn't see all the items and he copped an attitude with "that's why I said the items that are here are what we have". Why even have operating hours if you are just going to close things down so early.
Meal said it was ready on the app and yet I’ve been waiting 20 minutes. The staff were rude when I asked how long. With better Mexican options in the circle and a chipotle other and of Chapman, there’s no reason to come back here.
Atmosphere: 2
Food: 2
Service: 1
We arrived in SoCal for a soccer showcase at Chapman on December 26, 2024. 25 hungry players and 3 coaches, all needing dinner. We walked in and the restaurant was slow, thankfully. We stepped up to the counter and ordered 28 burritos! The staff confirmed 28 then got to work! They were like a well oiled machine! There were 5 members of staff doing an assembly line to get us in and out. All the while, they were double covering and making food for those who came in behind us and waited patiently, which we appreciated. The staff was amazing and got us in and out in record time. We wiped them out of about everything they had prepared, including chips! But I wanted to thank you all for being so wonderful and amazing. We appreciated your hard work!
The worker was rude and was very stingy with the rice and rolled their eyes when i asked for more
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burrito Bowl
This is the worst location of them all. Customer service is terrible
Atmosphere: 1
Food: 1
Service: 1
Food was good, until the poison hit.
On 3/11 I placed a pickup order for two bowls at 7:50pm. I was about 20 minutes late, and when I arrived an employee had to retrieve my order from the back and told me to “choose the right pick up time next time”. Now I’m not sure what the store policy is but 20 minutes is not late enough for an employee to take my food off the pick up shelf and take it to the back, especially when there was no one else in the store and no other pick-up orders.
The worker that retrieved my food was a short dude 5’2-5’4 and around late teens early 20’s. Maybe he was rude because I showed up and he missed his chance to claim my food, probably needed the extra protein to grow a few inches.
Anyways, things got real interesting 30 minutes after I finished my bowl. I started getting light headed, then it quickly changed to full blown nausea. It was so bad I went home asap, and stuck my finger down my throat to try to purge it out of my system. Unfortunately I couldn’t force myself to throw up. So instead, for the next 6 hours I had a raging fever, cold sweats and intense nausea. Until finally, at around 12am I vomited and all of my symptoms vanished within the hour.
Keep in mind symptoms began less than an hour after consumption. In my experience food poisoning takes hours, so my best guess is chemical poisoning. Maybe bleach got into my food or another cleaning agent, but the onset of symptoms was so violent it was definitely not just food poisoning. Also, my girlfriend had gotten a nearly identical bowl to me and had not gotten sick at all.
TLDR: Rude short employee and chemical poisoning. I didn’t write a review for so long because I have better things to do but I got bored. Food tasted good before the poisoning set in though!
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Burrito Bowl
Not the best location. Unfriendly employees, nobody smiling. All tables and floor very dirty. Do better, chipolte. Clean your restaurant.
Atmosphere: 1
Food: 4
Service: 1
Fun Spot to hang out, friendly staff, highly recommended!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Large Chips & Large Guacamole, Side of Guacamole, Large Side of Guacamole, Chips & Tomatillo-Green Chili Salsa, Kid's Build Your Own
Imagine getting an eye roll when you buy chocolate milk so you can use the restroom. If the employees wore name tags I’d name them. Gross fact, the seat was warm, two employees came out of the occupied restrooms 10-15 mins later.
Atmosphere: 1
Food: 2
Service: 1
Skimps you on everything, quality is just sad.
Atmosphere: 1
Food: 1
Service: 1
This is the only chipotle where one miserable employee charges you for every little thing against what the chipotle app says. Used to come here all the time getting my burrito bowl with my sauces to the side due to me living 15 minutes away, wanting to warm up my bowl without having soggy sauces on top. I always ask for sour cream, red salsa and fresh salsa to the side but if you don’t put it on your bowl they’ll charge you for it even though on the chipotle app every bowl is allowed up to 3 sauces for free. Lady charged me 1.60 for half a cup of salsa what a joke. Everytime I come in she runs over to see what she can overcharge you’ll never be the manager I promise lol.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My sister doesn’t think this place exists. Otherwise, it is a Chipotle and not the Pie Hole.
Awesome food and service. I am very happy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
I have never been angry at a service worker before. I never yell. I have never left a review before. This was the first time a restaurant has made me angry to the point of physical distress. The boy working the front gave me a queef of chicken and when I asked for a little more he charged me double. They are consistently out of everything and due to that, they constantly give you portions that represent a depression era hospice care. My friend wanted to use the bathroom and got shut down by the manager even after buying his meal. The anger I feel towards the franchise and the people working there is an anger I thought only possible by someone with deep psychological issues. This Chipotle is the reason why I drink and I still will never forget. Guac was good.
Atmosphere: 1
Food: 1
Service: 1
Out of most items with about an hour left before closing. The boy that was going to make my bowl said what they had out was what they had, then when I asked about the items on the counter behind him he said they had those. Then I asked about beans because I couldn't see all the items and he copped an attitude with "that's why I said the items that are here are what we have". Why even have operating hours if you are just going to close things down so early.
Atmosphere: 1
Service: 1
Vegetarian options: Really good ??✨
Atmosphere: 5
Food: 5
Service: 5
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