Waited 30 mins to get the food ... horrible service and horrible place
Atmosphere: 1
Food: 1
Service: 1
Marilyn NP
The employees are awesome, always polite. And I don't feel so guilty eating here, it's healthy for the most part.
Atmosphere: 4
Food: 5
Service: 5
Two Two Steele
Good food and great customer service
Atmosphere: 5
Food: 5
Service: 5
N Hang
Food is ok, i like the self ordered touch screen. It is best if the software has the prices at each food, rather than choose and show the price.
Glenn Shorb
Expensive but good. Tried mashed potatoes and gravy for first time. Good, but could've used more gravy! đ
Mike J
I Hate there new self order system.
Atmosphere: 3
Food: 3
Service: 1
Eric
Food is great but they don't offer several items anymore like green oeppers, lemon and they limit salsas and food seems to be smaller. I miss the way it was before
Daniel Robertson
Went to get something for lunch and the drive thru was wrapped around to the middle of the parking lot so I went in. The 1st thing I saw was napkins strewn all over the floor. 2nd was the sign that states 'Order at Kiosk'. I was looking at the kiosk when an employee asked cash or card? I then asked if that matter with being forced to use a kiosk instead of interacting with an actual person and was told no.
Atmosphere: 3
Food: 4
Service: 1
OSCAR VACA
American Mexican food
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Beckota S.
Ordered 2 guacamole burritos. They were flavorless. Bland and boring. Lots of tables were dirty and not cleaned and the restroom was filthy dirty with paper all over the floor . This location used to be my favorite spot but not anymore. They need to clean it up and cook tastier food.
I have enjoyed the food for a while sadly now because of the 20 dollars pay so many place have now cut back on the human elements in fast food I can see why the companies used kiosk to make it faster and better but to me talking to someone who knows what they're doing is better than a cold soulless machine
Atmosphere: 4
Food: 5
Service: 5
Armando Contreras
This used to be the local hot spot for Pollo but customer service at my last visit was less. Had trouble with the kiosk and needed help. For my trouble got charged twice. Went back to get a refund and got the runaround about it not posting bah bah. Instead of checking their credit terminal(not hard to do) they told me management will call me and took my info. Well it posted twice. Never heard back from them and got the runaround again when I went back to get a refund. Hope the extra $25 or so was worth it. Never eating here again and as a local will tell everybody else not to as well.
Atmosphere: 3
Food: 3
Service: 1
Casandra Mandeville
Last time I was there, it was 40 minutes before they closed. I was standing in front at least 15 minutes and no one helped me. I decided to walk out, so rude at this one
Anthony Katsivalis
This place is by far the worst El Pollo Loco around. Theyâre always out of chicken. Whoeverâs running this place is actually loco and needs to go. How can you be open until 11 and out of chicken every night by 9? Trust me when I say drive the extra 8 minutes and find another place. This place sucks. Hopefully one day this location is gone
Vee
I donât like the idea of removing cashiers for screens.
Waited 30 mins to get the food ... horrible service and horrible place
Atmosphere: 1
Food: 1
Service: 1
The employees are awesome, always polite. And I don't feel so guilty eating here, it's healthy for the most part.
Atmosphere: 4
Food: 5
Service: 5
Good food and great customer service
Atmosphere: 5
Food: 5
Service: 5
Food is ok, i like the self ordered touch screen. It is best if the software has the prices at each food, rather than choose and show the price.
Expensive but good.
Tried mashed potatoes and gravy for first time. Good, but could've used more gravy! đ
I Hate there new self order system.
Atmosphere: 3
Food: 3
Service: 1
Food is great but they don't offer several items anymore like green oeppers, lemon and they limit salsas and food seems to be smaller. I miss the way it was before
Went to get something for lunch and the drive thru was wrapped around to the middle of the parking lot so I went in. The 1st thing I saw was napkins strewn all over the floor. 2nd was the sign that states 'Order at Kiosk'. I was looking at the kiosk when an employee asked cash or card? I then asked if that matter with being forced to use a kiosk instead of interacting with an actual person and was told no.
Atmosphere: 3
Food: 4
Service: 1
American Mexican food
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Ordered 2 guacamole burritos. They were flavorless. Bland and boring. Lots of tables were dirty and not cleaned and the restroom was filthy dirty with paper all over the floor . This location used to be my favorite spot but not anymore. They need to clean it up and cook tastier food.
Atmosphere: 1
Food: 2
Service: 2
Restaurantji Recommends
I have enjoyed the food for a while sadly now because of the 20 dollars pay so many place have now cut back on the human elements in fast food I can see why the companies used kiosk to make it faster and better but to me talking to someone who knows what they're doing is better than a cold soulless machine
Atmosphere: 4
Food: 5
Service: 5
This used to be the local hot spot for Pollo but customer service at my last visit was less. Had trouble with the kiosk and needed help. For my trouble got charged twice. Went back to get a refund and got the runaround about it not posting bah bah. Instead of checking their credit terminal(not hard to do) they told me management will call me and took my info. Well it posted twice. Never heard back from them and got the runaround again when I went back to get a refund. Hope the extra $25 or so was worth it. Never eating here again and as a local will tell everybody else not to as well.
Atmosphere: 3
Food: 3
Service: 1
Last time I was there, it was 40 minutes before they closed. I was standing in front at least 15 minutes and no one helped me. I decided to walk out, so rude at this one
This place is by far the worst El Pollo Loco around. Theyâre always out of chicken. Whoeverâs running this place is actually loco and needs to go. How can you be open until 11 and out of chicken every night by 9? Trust me when I say drive the extra 8 minutes and find another place. This place sucks. Hopefully one day this location is gone
I donât like the idea of removing cashiers for screens.
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