The food was fine, service, the only thing I have complain is in the restroom dirty the urinal was clogged bad odor.
Food: 4
Kyle Fields
Loved my food! It was made how I wanted, since I always request things to be taken off. Hot and tasty. Fresh. Very clean inside and friendly employees. My food was ready so quickly!
R Ferguson
Felt horrible for this spot and their empoyees, understaffed, long waits, and upset customers, no way to scan rewards app, is a manual entry, JIB has some work to do to catch up to other fast food restaurants.
Atmosphere: 3
Food: 3
Service: 3
Noddarkwolf
Hours posted on door said open until 11 but were closed at 10:45
Service: 1
Marci Martian
Ridiculous! I'm trying to call the restaurant and the phone number just gives the busy signal over and over. Not ok guys. I need to cancel an order due to an emergency and I can't even get a phone call through. Plus this is incredibly dangerous for your employees. What if there was an emergency and someone had to get ahold of someone at the store. This may even be a labor law or OSHA violation. I'm pretty sure a restaurant establishment has to have a working phone!
Atmosphere: 1
Food: 3
Service: 1
Leo Salazar
“They often ask customers to pull forward even when no cars are waiting, mainly to improve their speed-of-service metrics.
Food: 3
Service: 1
alissa saris
The oil was old, and you can taste it. It was morning, so I do hope they changed it!!
Food: 1
Service: 3
GABRIEL RODRIGUEZ
Not good but it's 😁
Atmosphere: 1
Food: 3
Service: 1
C
Customer service here is horrible and they take forever! I had a small mobile order and on the app I selected drive through, the lady said it has to be picked up inside and they have a sign in the front. I didn’t come from the front, I came from the side. They should put a sign near the drive through! But they can tell you to pull around and wait for normal orders!? Pick a different location!
Atmosphere: 1
Service: 1
Laura Arreguin
In the afternoon they give you hard tacos as if reheated, nothing like the people in the morning
***UPDATE*** here it is only 9:15ish. Sign on the door STILL says the dining room closes at 11. I walk in and walk past a manager sweeping. Go to the kiosk and place an order for 2 tacos and pay.
As I am walking over to put my belongings down so I can grab the taco sauces and napkins I will need for my TO-GO order the same manager tells me the dining room is already closed. I simply respond “how’s that possible when I just placed an order for two tacos through the kiosk?”. She then smiles and says “oh that’s ok then”.
Please do something about your stores that don’t follow the signage on the doors. And let your managers know that if they are going to close the dining room over an hour and a half early…. They may want to lock the door and shut off the kiosk
Sign on the door says The dining room closes at 11. They actually close it at 10 but don’t change the door. It’s 9:44pm and they’ve already closed the dining room. And don’t acknowledge someone knocking on the door wanting to order. They need to fix their signage because it’s very frustrating for someone like me who is on foot or on the bus that can’t go through the drive-thru. So either change your damn signage or follow your signage. I wonder if the general manager is aware that they do this?
Atmosphere: 1
Food: 5
Service: 1
Calvin Williams
So, I hadn’t been to Jack in the Box in a while, and I was really hoping it hadn’t hit rock bottom. Maybe it's just this particular location, but wow, they didn’t disappoint in the worst way. My coworker and I stopped in around 11:30, starving and just wanting breakfast. After what felt like forever, our food was finally ready—or so we thought. Turns out, the order wasn’t even ours. Back it went.
When our actual food finally came out, we were blessed with a cold, rubbery feast. I mean, the hash browns tasted like they'd been fried in oil older than my last Jack in the Box visit. The sandwich? Also cold, also rubbery. So, back it went again. And what did we get in return? More of the same—cold, stale, rubbery food.
At that point, I felt I was pushing my luck. Let’s just say I wasn’t keen on seeing what “repercussions” might look like. So, I did what any customer would: tossed the food, rated them badly, and walked away.
Jack in the Box’s customer service motto, “We don’t make it until you order it,” clearly didn’t apply here. Or maybe they just don’t make it right until you’ve ordered it a few times over. Either way, I wouldn’t wish this experience on anyone.
Atmosphere: 1
Food: 1
Service: 1
Eddie Torres
AVOID going to this trash place, management is trash, staff is trash, food is already thrash. They need more competent staff to handle food. Owners should be ashamed of this location.
They steal your money, please avoid!!!
Atmosphere: 1
Food: 1
Service: 1
Manuel Mireles
I ordered a combo, they charged for it and they only gave me the sandwich... when I claimed the coffee was lukewarm and very below the full level...
The food was fine, service, the only thing I have complain is in the restroom dirty the urinal was clogged bad odor.
Food: 4
Loved my food! It was made how I wanted, since I always request things to be taken off. Hot and tasty. Fresh. Very clean inside and friendly employees. My food was ready so quickly!
Felt horrible for this spot and their empoyees, understaffed, long waits, and upset customers, no way to scan rewards app, is a manual entry, JIB has some work to do to catch up to other fast food restaurants.
Atmosphere: 3
Food: 3
Service: 3
Hours posted on door said open until 11 but were closed at 10:45
Service: 1
Ridiculous! I'm trying to call the restaurant and the phone number just gives the busy signal over and over. Not ok guys. I need to cancel an order due to an emergency and I can't even get a phone call through. Plus this is incredibly dangerous for your employees. What if there was an emergency and someone had to get ahold of someone at the store. This may even be a labor law or OSHA violation. I'm pretty sure a restaurant establishment has to have a working phone!
Atmosphere: 1
Food: 3
Service: 1
“They often ask customers to pull forward even when no cars are waiting, mainly to improve their speed-of-service metrics.
Food: 3
Service: 1
The oil was old, and you can taste it. It was morning, so I do hope they changed it!!
Food: 1
Service: 3
Not good but it's 😁
Atmosphere: 1
Food: 3
Service: 1
Customer service here is horrible and they take forever! I had a small mobile order and on the app I selected drive through, the lady said it has to be picked up inside and they have a sign in the front. I didn’t come from the front, I came from the side. They should put a sign near the drive through! But they can tell you to pull around and wait for normal orders!? Pick a different location!
Atmosphere: 1
Service: 1
In the afternoon they give you hard tacos as if reheated, nothing like the people in the morning
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Good customer service
Atmosphere: 4
Food: 5
Service: 5
***UPDATE*** here it is only 9:15ish. Sign on the door STILL says the dining room closes at 11. I walk in and walk past a manager sweeping. Go to the kiosk and place an order for 2 tacos and pay.
As I am walking over to put my belongings down so I can grab the taco sauces and napkins I will need for my TO-GO order the same manager tells me the dining room is already closed. I simply respond “how’s that possible when I just placed an order for two tacos through the kiosk?”. She then smiles and says “oh that’s ok then”.
Please do something about your stores that don’t follow the signage on the doors. And let your managers know that if they are going to close the dining room over an hour and a half early…. They may want to lock the door and shut off the kiosk
Sign on the door says The dining room closes at 11. They actually close it at 10 but don’t change the door. It’s 9:44pm and they’ve already closed the dining room. And don’t acknowledge someone knocking on the door wanting to order. They need to fix their signage because it’s very frustrating for someone like me who is on foot or on the bus that can’t go through the drive-thru. So either change your damn signage or follow your signage. I wonder if the general manager is aware that they do this?
Atmosphere: 1
Food: 5
Service: 1
So, I hadn’t been to Jack in the Box in a while, and I was really hoping it hadn’t hit rock bottom. Maybe it's just this particular location, but wow, they didn’t disappoint in the worst way. My coworker and I stopped in around 11:30, starving and just wanting breakfast. After what felt like forever, our food was finally ready—or so we thought. Turns out, the order wasn’t even ours. Back it went.
When our actual food finally came out, we were blessed with a cold, rubbery feast. I mean, the hash browns tasted like they'd been fried in oil older than my last Jack in the Box visit. The sandwich? Also cold, also rubbery. So, back it went again. And what did we get in return? More of the same—cold, stale, rubbery food.
At that point, I felt I was pushing my luck. Let’s just say I wasn’t keen on seeing what “repercussions” might look like. So, I did what any customer would: tossed the food, rated them badly, and walked away.
Jack in the Box’s customer service motto, “We don’t make it until you order it,” clearly didn’t apply here. Or maybe they just don’t make it right until you’ve ordered it a few times over. Either way, I wouldn’t wish this experience on anyone.
Atmosphere: 1
Food: 1
Service: 1
AVOID going to this trash place, management is trash, staff is trash, food is already thrash. They need more competent staff to handle food. Owners should be ashamed of this location.
They steal your money, please avoid!!!
Atmosphere: 1
Food: 1
Service: 1
I ordered a combo, they charged for it and they only gave me the sandwich... when I claimed the coffee was lukewarm and very below the full level...
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