This if just to inform management about our experience here in this location @ 736 S Main Street Orange 92868. I want to start by suggesting management to properly train your employees in at least decent costumer service, not only didn't we get greeted once we enter the establishment but non of the employees had the common courtesy to at least answer back when I greeted them. Once they took my order I honestly felt like if I was begging for them to prepare my sandwich for every thank you I gave them I got zero response and that it's simply not right. Our sandwiches where made sloppy with out a ounce of care. To trying to find a table to sit on that was not filthy was the next challenge, they were playing foul language music super loud from the kitchen with out a care knowing that their were children in the dining room. Overall it was such a disappointment and i simply don't see myself returning. Hopefully this message doesn't go in vain and it's actually used as constructive criticism. Thank you
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Italian Sub
Kathleen Ruper
Pick up orders are always ready and correct subs prepared
Vegetarian options: Sandwich or salad bowl
Recommended dishes: Salad Bowls
Alan Winkler
As always a bit expensive but out of this world!!!! Love me some Jersey Mike's!!!!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Club Sub
San Do
I've been a regular at Jersey Mike's on Main Street for quite some time now, and I must say, it never disappoints! Every time I walk through those doors, I'm greeted with a warm welcome and the enticing aroma of freshly baked bread. The staff here are not just friendly; they genuinely care about ensuring you have a fantastic dining experience.Now, let's talk about the sandwiches. Oh boy, where do I even begin? Each bite is a symphony of flavors, with the perfect balance of meats, cheeses, and toppings. Whether you're in the mood for a classic Italian sub or craving something a bit more adventurous like the Chipotle Cheesesteak, Jersey Mike's has you covered. And let's not forget about their signature fresh-baked bread, which adds an extra layer of deliciousness to every sandwich.But what truly sets Jersey Mike's apart is the consistency. No matter which location I visit, I can always count on the sandwiches being top-notch. It's clear that quality is a top priority here, and it shows in every bite.So, if you find yourself craving a mouthwatering sandwich that hits all the right notes, look no further than Jersey Mike's on Main Street. Trust me, you won't be disappointed!
Daniel Rice
My wife is a vegetarian and ordered the cheese and bell pepper sandwich and they were out of bell peppers, one half of the ingredients!Then, my wife asked for extra onions on her sandwich. The rude lady behind the counter said "This is all I have for the night. I'll have to cut more if I give you more." There was about 1/3 of the container full and only 1 hour left in the night. The whole sandwich is veggies and cheese and now she can't have a couple extra slices of onion? Then, when my wife was shocked looking, the rude lady said, " I thought you understood I was joking." Not only is that extremely rude, but takes ZERO accountability for her own words and put it back on my wife for asking, but also made my wife feel so terrible she did not further ask for extra herbs like she always used to do for fear of being mocked and made fun of again.This was supposed to be a treat. My wife became a vegetarian about a year ago due to health and prior to that Jersey Mike's was her favorite. We ate at this location atleast twice a month. Tonight, she was crying in the car so upset and embarrassed that we will never go back to Jersey Mike's again. It may sound small to some, but this was a big deal for her to have her treat after hearing a bit more bad news. Not only did it not lift her spirits, she now won't even eat the sandwich.This location has always had attitude issues with it's employees, often not wanting to dirty the grill at 8pm to make a cheese steak when they dont close until 9pm. Or not allowing us to eat in the store because it was 8pm and they had already cleaned the tables for closing, again an hour away. However, tonight was the worst!If you work in customer service, it is best to ask questions and not to make comments of your own. Customers spend a LOT more on a Jersey Mike's sandwich than Togos or Subway. There is no reason to be rude in any way if the customer is asking politely for something that is standard.
Atmosphere: 1
Food: 1
Service: 1
Stephanie Palmer
Terrible customer service here! I will be bringing my business back to Jimmy John's and advising others to as well. Ordered 2 subs and had it delivered. When it arrived, although it was taped shut with the receipt, a sandwhich was missing. When I called the restaurant, the response was "Oh, Yeah, we forgot to put it in. Would you like a refund?" When I replied "No, I would like my order." I was told "Well, we can't do that." When I asked so, why did you ask if I wanted a refund if there wasn't another option?" So the options were they could give me the refund or not but either way I was not getting my order. I ordered delivery as I could not drive on my nighttime medication, so I felt like my ADA rights were violated.
Atmosphere: 4
Food: 4
Chris Ausman
Unreal… everyone there very unhappy and very unpleasant. If you hate your job… QUIT! Won’t be coming back here ever again. Oh! If your cooking or prepping food, wear a hairnet and a beard cover! Gross.
Service: 1
Recommended dishes: Jersey Mike's Famous Philly
Michael Kermaj
Rude Attitude ! Always I buy food from heresy Mikes but this location employees…
The Curious Critique - TOP 5% GOOGLE REVIEWER
Not your average Jersey Mike's for sure! This place is a the first Jersey Mike's I have been to where the team seem to have a so be it attitude. Was here on Wed at 11:15 AM, not busy at all.. But the staff didn't welcome in, say hello or offer any kindness when ordering. The sandwiches were made without any real care at all, as seen in photo... The girl ringing up order acted as if we were more of an inconvenience than a valued customer. Not your normal experience in a Jersey Mike's. The place seemed clean and the food was not bad. Seemed like the already small bag of chips has gotten smaller. For $4 for a kids handful of chips and .50 worth of soda is a big deterrent from returning. Subway was not looking half bad after that visit and that's saying something! Hope this place get's their franchise together....
Atmosphere: 4
Food: 3
Service: 2
Conscientious Critique - TOP 5% GOOGLE REVIEWER
Not your average Jersey Mike's for sure! This place is a the first Jersey Mike's I have been to where the team seem to have a so be it attitude. Was here on Wed at 11:15 AM, not busy at all.. But the staff didn't welcome in, say hello or offer any kindness when ordering. The sandwiches were made without any real care at all, as seen in photo... The girl ringing up order acted as if we were more of an inconvenience than a valued customer. Not your normal experience in a Jersey Mike's. The place seemed clean and the food was not bad. Seemed like the already small bag of chips has gotten smaller. For $4 for a kids handful of chips and .50 worth of soda is a big deterrent from returning. Subway was not looking half bad after that visit and that's saying something! Hope this place get's their franchise together....
Not your average Jersey Mike's for sure! This place is a the first Jersey Mike's I have been to where the team seem to have a so be it attitude. Was here on Wed at 11:15 AM, not busy at all.. But the staff didn't welcome in, say hello or offer any kindness when ordering. The sandwiches were made without any real care at all, as seen in photo... The girl ringing up order acted as if we were more of an inconvenience than a valued customer. Not your normal experience in a Jersey Mike's. The place seemed clean and the food was not bad. Seemed like the already small bag of chips has gotten smaller. For $4 for a kids handful of chips and .50 worth of soda is a big deterrent from returning. Subway was not looking half bad after that visit and that's saying something! Hope this place get's their franchise together....
Atmosphere: 4
Food: 3
Service: 2
The Conscientious Critique
Not your average Jersey Mike's for sure! This place is a the first Jersey Mike's I have been to where the team seem to have a so be it attitude. Was here on Wed at 11:15 AM, not busy at all.. But the staff didn't welcome in, say hello or offer any kindness when ordering. The sandwiches were made without any real care at all, as seen in photo... The girl ringing up order acted as if we were more of an inconvenience than a valued customer. Not your normal experience in a Jersey Mike's. The place seemed clean and the food was not bad. Seemed like the already small bag of chips has gotten smaller. For $4 for a kids handful of chips and .50 worth of soda is a big deterrent from returning. Subway was not looking half bad after that visit and that's saying something! Hope this place get's their franchise together....
Atmosphere: 4
Food: 3
Service: 2
Kim Rodriguez
The workers at the Orange location across from the Main Place mall always act like they hate the world. While the service is not bad, and the food is usually enjoyable, their attitudes are horrible. God forbid they crack a smile or act like they don’t all hate their jobs. It’s almost to the point of being uncomfortable. My family goes often and it never changes…Sandwiches are great but man the pm shift workers need some customer service training!
This if just to inform management about our experience here in this location @ 736 S Main Street Orange 92868. I want to start by suggesting management to properly train your employees in at least decent costumer service, not only didn't we get greeted once we enter the establishment but non of the employees had the common courtesy to at least answer back when I greeted them. Once they took my order I honestly felt like if I was begging for them to prepare my sandwich for every thank you I gave them I got zero response and that it's simply not right. Our sandwiches where made sloppy with out a ounce of care. To trying to find a table to sit on that was not filthy was the next challenge, they were playing foul language music super loud from the kitchen with out a care knowing that their were children in the dining room. Overall it was such a disappointment and i simply don't see myself returning. Hopefully this message doesn't go in vain and it's actually used as constructive criticism. Thank you
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Italian Sub
Pick up orders are always ready and correct subs prepared
Vegetarian options: Sandwich or salad bowl
Recommended dishes: Salad Bowls
As always a bit expensive but out of this world!!!! Love me some Jersey Mike's!!!!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Club Sub
I've been a regular at Jersey Mike's on Main Street for quite some time now, and I must say, it never disappoints! Every time I walk through those doors, I'm greeted with a warm welcome and the enticing aroma of freshly baked bread. The staff here are not just friendly; they genuinely care about ensuring you have a fantastic dining experience.Now, let's talk about the sandwiches. Oh boy, where do I even begin? Each bite is a symphony of flavors, with the perfect balance of meats, cheeses, and toppings. Whether you're in the mood for a classic Italian sub or craving something a bit more adventurous like the Chipotle Cheesesteak, Jersey Mike's has you covered. And let's not forget about their signature fresh-baked bread, which adds an extra layer of deliciousness to every sandwich.But what truly sets Jersey Mike's apart is the consistency. No matter which location I visit, I can always count on the sandwiches being top-notch. It's clear that quality is a top priority here, and it shows in every bite.So, if you find yourself craving a mouthwatering sandwich that hits all the right notes, look no further than Jersey Mike's on Main Street. Trust me, you won't be disappointed!
My wife is a vegetarian and ordered the cheese and bell pepper sandwich and they were out of bell peppers, one half of the ingredients!Then, my wife asked for extra onions on her sandwich. The rude lady behind the counter said "This is all I have for the night. I'll have to cut more if I give you more." There was about 1/3 of the container full and only 1 hour left in the night. The whole sandwich is veggies and cheese and now she can't have a couple extra slices of onion? Then, when my wife was shocked looking, the rude lady said, " I thought you understood I was joking." Not only is that extremely rude, but takes ZERO accountability for her own words and put it back on my wife for asking, but also made my wife feel so terrible she did not further ask for extra herbs like she always used to do for fear of being mocked and made fun of again.This was supposed to be a treat. My wife became a vegetarian about a year ago due to health and prior to that Jersey Mike's was her favorite. We ate at this location atleast twice a month. Tonight, she was crying in the car so upset and embarrassed that we will never go back to Jersey Mike's again. It may sound small to some, but this was a big deal for her to have her treat after hearing a bit more bad news. Not only did it not lift her spirits, she now won't even eat the sandwich.This location has always had attitude issues with it's employees, often not wanting to dirty the grill at 8pm to make a cheese steak when they dont close until 9pm. Or not allowing us to eat in the store because it was 8pm and they had already cleaned the tables for closing, again an hour away. However, tonight was the worst!If you work in customer service, it is best to ask questions and not to make comments of your own. Customers spend a LOT more on a Jersey Mike's sandwich than Togos or Subway. There is no reason to be rude in any way if the customer is asking politely for something that is standard.
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service here! I will be bringing my business back to Jimmy John's and advising others to as well. Ordered 2 subs and had it delivered. When it arrived, although it was taped shut with the receipt, a sandwhich was missing. When I called the restaurant, the response was "Oh, Yeah, we forgot to put it in. Would you like a refund?" When I replied "No, I would like my order." I was told "Well, we can't do that." When I asked so, why did you ask if I wanted a refund if there wasn't another option?" So the options were they could give me the refund or not but either way I was not getting my order. I ordered delivery as I could not drive on my nighttime medication, so I felt like my ADA rights were violated.
Atmosphere: 4
Food: 4
Unreal… everyone there very unhappy and very unpleasant. If you hate your job… QUIT! Won’t be coming back here ever again. Oh! If your cooking or prepping food, wear a hairnet and a beard cover! Gross.
Service: 1
Recommended dishes: Jersey Mike's Famous Philly
Rude Attitude ! Always I buy food from heresy Mikes but this location employees…
Not your average Jersey Mike's for sure! This place is a the first Jersey Mike's I have been to where the team seem to have a so be it attitude. Was here on Wed at 11:15 AM, not busy at all.. But the staff didn't welcome in, say hello or offer any kindness when ordering. The sandwiches were made without any real care at all, as seen in photo... The girl ringing up order acted as if we were more of an inconvenience than a valued customer. Not your normal experience in a Jersey Mike's. The place seemed clean and the food was not bad. Seemed like the already small bag of chips has gotten smaller. For $4 for a kids handful of chips and .50 worth of soda is a big deterrent from returning. Subway was not looking half bad after that visit and that's saying something! Hope this place get's their franchise together....
Atmosphere: 4
Food: 3
Service: 2
Not your average Jersey Mike's for sure! This place is a the first Jersey Mike's I have been to where the team seem to have a so be it attitude. Was here on Wed at 11:15 AM, not busy at all.. But the staff didn't welcome in, say hello or offer any kindness when ordering. The sandwiches were made without any real care at all, as seen in photo... The girl ringing up order acted as if we were more of an inconvenience than a valued customer. Not your normal experience in a Jersey Mike's. The place seemed clean and the food was not bad. Seemed like the already small bag of chips has gotten smaller. For $4 for a kids handful of chips and .50 worth of soda is a big deterrent from returning. Subway was not looking half bad after that visit and that's saying something! Hope this place get's their franchise together....
Atmosphere: 4
Food: 3
Service: 2
Restaurantji Recommends
Not your average Jersey Mike's for sure! This place is a the first Jersey Mike's I have been to where the team seem to have a so be it attitude. Was here on Wed at 11:15 AM, not busy at all.. But the staff didn't welcome in, say hello or offer any kindness when ordering. The sandwiches were made without any real care at all, as seen in photo... The girl ringing up order acted as if we were more of an inconvenience than a valued customer. Not your normal experience in a Jersey Mike's. The place seemed clean and the food was not bad. Seemed like the already small bag of chips has gotten smaller. For $4 for a kids handful of chips and .50 worth of soda is a big deterrent from returning. Subway was not looking half bad after that visit and that's saying something! Hope this place get's their franchise together....
Atmosphere: 4
Food: 3
Service: 2
Not your average Jersey Mike's for sure! This place is a the first Jersey Mike's I have been to where the team seem to have a so be it attitude. Was here on Wed at 11:15 AM, not busy at all.. But the staff didn't welcome in, say hello or offer any kindness when ordering. The sandwiches were made without any real care at all, as seen in photo... The girl ringing up order acted as if we were more of an inconvenience than a valued customer. Not your normal experience in a Jersey Mike's. The place seemed clean and the food was not bad. Seemed like the already small bag of chips has gotten smaller. For $4 for a kids handful of chips and .50 worth of soda is a big deterrent from returning. Subway was not looking half bad after that visit and that's saying something! Hope this place get's their franchise together....
Atmosphere: 4
Food: 3
Service: 2
The workers at the Orange location across from the Main Place mall always act like they hate the world. While the service is not bad, and the food is usually enjoyable, their attitudes are horrible. God forbid they crack a smile or act like they don’t all hate their jobs. It’s almost to the point of being uncomfortable. My family goes often and it never changes…Sandwiches are great but man the pm shift workers need some customer service training!
Atmosphere: 1
Food: 5
Service: 3
Awesome??Was very deilicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Sub
Great sandwichs
Atmosphere: 5
Food: 5
Service: 5
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