I stopped by Panda Express in Tustin around 9 PM and I have to say this location sets the bar high!
From the moment I walked in, the atmosphere felt welcoming and the service was top-notch. One of the staff members, Luis, truly stood out. He wasn’t just friendly, he was incredibly considerate, especially when it came to food portions. It’s a small gesture but it speaks volumes about the care and attention they put into their service.
It’s experiences like this that make me want to keep coming back! Every location should follow this example of excellent customer service..
Atmosphere: 4
Food: 4
Service: 5
Wessam ElSabahy
The worst branch of Panda! The service is extremely bad, and the girls preparing the orders are incredibly rude and arrogant. Their reception is the worst, especially the girl who wears glasses—her attitude towards customers is very arrogant, rude, and extremely discriminatory.
She treats female customers with even more hostility, as I’ve experienced multiple times, along with other women. Her behavior is aggressive, discriminatory, and unprofessional. She doesn’t care about orders, waves her hands dismissively, and acts in a disrespectful manner. Her attitude is terrible, and I don’t think she takes her job seriously.
I do not recommend anyone to visit this branch. The service is zero, and the reception and customer treatment are also zero.
Atmosphere: 1
Food: 1
Service: 1
Janet Stapleton
I ordered a family pack with orange chicken, Mushroom, Broccoli, beef, honey, shrimp, and rice and noodle noodles. We got it delivered by DoorDash. It was packed perfect.! And let me tell you it was absolutely delicious so fresh and they give you so much. I definitely will be ordering again. Best I’ve had in over a year.
Food: 5
J R
Food is consistent with other locations, which is the greatest thing about Panda Express. However, the design of the store is poor in that often, customers that are waiting to order line up outside the side door. Also, this location, unlike the on on 17th Street and Tustin, is small, and the staff give priority to online orders instead of those waiting in line. When it is busy, they should have a separate staff handle the online orders, but that would make too much sense.
Atmosphere: 3
Food: 3
Service: 2
Andrea Leiva
I ordered online at 2:40, my order was to be ready at 3:20. I come in and they're waiting for green beans. A rush of people comes in and I see orders of green beans going through. Then I see them filling my box with the left overs of green beans, and the box looks 1/4 empty. What the heck!!!
Ediel Alejandro Gallardo
I loved panda express till today Found like little Caterpillar dont know what type is it but never coming back
Kamy
I like it in general. I recommend it. They are friendly and everyone speaks
Atmosphere: 5
Food: 5
Service: 5
AE AC
Fantastic service and food, we will return! (And thanks for saving our stuffed animal!)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Orange Chicken, Fried Rice, Dr Pepper, Grilled Teriyaki Chicken, Cream Cheese Rangoons 3
Francisco Torres
It has no flavor I would not return to eat at this location
It has no flavor I would not return to eat at this location
Margaret Ikladious
I like Chinese food , but some times when I bought foods online (DoorDash) I find little pieces of human hair in plate , take care please when you package it or when you cook the food
Atmosphere: 4
Food: 3
Service: 4
Darwin
INSULTING!
Ordered a family bundle online for picked up along with a shrimp for extra $4.50. CHARGED EXTRA FOR SHRIMP AND GET A LOT LESS AS WELL. ONLY HALF OF THE BOX HAS SHRIMP FOR EXTRA $4.50. Thats just greed.
Atmosphere: 2
Food: 3
Service: 2
MR T
Excellent food. Service not to good attitude...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plate
Julian Silva
Check your order before leaving the restaurant cause I find out that they didn't put a item in my order And I had to drive back and they didn't apologize even the im 15 minutes away from the location
Good place where is recommended
Atmosphere: 5
Food: 5
Service: 5
I stopped by Panda Express in Tustin around 9 PM and I have to say this location sets the bar high!
From the moment I walked in, the atmosphere felt welcoming and the service was top-notch. One of the staff members, Luis, truly stood out. He wasn’t just friendly, he was incredibly considerate, especially when it came to food portions. It’s a small gesture but it speaks volumes about the care and attention they put into their service.
It’s experiences like this that make me want to keep coming back! Every location should follow this example of excellent customer service..
Atmosphere: 4
Food: 4
Service: 5
The worst branch of Panda! The service is extremely bad, and the girls preparing the orders are incredibly rude and arrogant. Their reception is the worst, especially the girl who wears glasses—her attitude towards customers is very arrogant, rude, and extremely discriminatory.
She treats female customers with even more hostility, as I’ve experienced multiple times, along with other women. Her behavior is aggressive, discriminatory, and unprofessional. She doesn’t care about orders, waves her hands dismissively, and acts in a disrespectful manner. Her attitude is terrible, and I don’t think she takes her job seriously.
I do not recommend anyone to visit this branch. The service is zero, and the reception and customer treatment are also zero.
Atmosphere: 1
Food: 1
Service: 1
I ordered a family pack with orange chicken, Mushroom, Broccoli, beef, honey, shrimp, and rice and noodle noodles. We got it delivered by DoorDash. It was packed perfect.! And let me tell you it was absolutely delicious so fresh and they give you so much. I definitely will be ordering again. Best I’ve had in over a year.
Food: 5
Food is consistent with other locations, which is the greatest thing about Panda Express. However, the design of the store is poor in that often, customers that are waiting to order line up outside the side door. Also, this location, unlike the on on 17th Street and Tustin, is small, and the staff give priority to online orders instead of those waiting in line. When it is busy, they should have a separate staff handle the online orders, but that would make too much sense.
Atmosphere: 3
Food: 3
Service: 2
I ordered online at 2:40, my order was to be ready at 3:20. I come in and they're waiting for green beans. A rush of people comes in and I see orders of green beans going through. Then I see them filling my box with the left overs of green beans, and the box looks 1/4 empty. What the heck!!!
I loved panda express till today Found like little Caterpillar dont know what type is it but never coming back
I like it in general. I recommend it. They are friendly and everyone speaks
Atmosphere: 5
Food: 5
Service: 5
Fantastic service and food, we will return! (And thanks for saving our stuffed animal!)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Orange Chicken, Fried Rice, Dr Pepper, Grilled Teriyaki Chicken, Cream Cheese Rangoons 3
It has no flavor I would not return to eat at this location
Restaurantji Recommends
It has no flavor I would not return to eat at this location
I like Chinese food , but some times when I bought foods online (DoorDash)
I find little pieces of human hair in plate , take care please when you package it or when you cook the food
Atmosphere: 4
Food: 3
Service: 4
INSULTING!
Ordered a family bundle online for picked up along with a shrimp for extra $4.50. CHARGED EXTRA FOR SHRIMP AND GET A LOT LESS AS WELL. ONLY HALF OF THE BOX HAS SHRIMP FOR EXTRA $4.50. Thats just greed.
Atmosphere: 2
Food: 3
Service: 2
Excellent food. Service not to good attitude...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plate
Check your order before leaving the restaurant cause I find out that they didn't put a item in my order And I had to drive back and they didn't apologize even the im 15 minutes away from the location
Service: 1
Loading...