My family came into this Starbucks during the evening with my handicap father, husband, sister, and 3 kids. 1 of my kids is ADHD and on the spectrum and the other is a 2 yo. There were 2 other customers sitting in the lobby when we arrived, both with headphones.
Apparently Grace is all knowing in this Starbucks because she asked me to take my young children outside in the cold it's the evening time because they were distributing the other guests... meanwhile those guests did not even move from their chairs the entire time we were there (maybe 15-20 min) so how would you even know they were disturbed?
My kids were being normal kids, talking and playing with each other and my family, did not go near other patrons etc.
I guess it's okay to discriminate against families with young children as this Starbucks only allows you to stay in the lobby of your silent. When did Starbucks become a library where ppl went to do work in silence?!
Filed a complaint with customer service... No response but was told would hear from district manager in 48hrs ... have a case number
Called and left a message for manager Alicia (might be spelled wrong) but it's been 4 days with no response. Apparently they do not care to hear about the discrimination of their employees against families, mothers, and children with special needs.
Atmosphere: 1
Food: 5
Service: 1
Edward Rutherford
All Starbucks have great coffees of every kind. Some have really great staff and a better atmosphere than others. This store has a great staff and the store has been recently renovated.
Atmosphere: 5
Service: 5
Erika Sutton
thanks for the extra chocolate shots!
Atmosphere: 4
Food: 4
Service: 4
Sharon McCoy
My favorite coffee place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Venti Caramel Macchiato
joRnS henderson Google Maps Guide
Highly Recommend this location. Staff is extremely competent, tolerant, & Funny! Whether dine in or drive thru service is always positive & orders correct ?! Location is rather awesome. Epic patio and lots of shade. Large location as well. New & architecture is original and unique...very contemporary w/ rustic vibe. Smartly tucked in tree filled corner of Nohl Canyon shopping center on corner of East Tustin and Nohl Ranch Road/Lincoln...by 76 station below by VONs & Bank of America. This Starbucks has a speedy drive thru & very large dedicated & shared parking lot. Handicap spots upfront and lots of ADA compliance thru-out.
Prefer this spot near Tustin-Lincoln/NohlRanch fore many reasons. Logistically it is near both the 55 & the 91 freeways across street. Gas station, fast food, & a Vons in center jic You need 2 run sum errands or add a designated "rest stop" for Ur personal travels. Again the Very friendly & sincere Customer Service is memorable. Restrooms for customers & entire facility well maintained inside and out. Coffee is defly above par at this Starbucks & the food is either just yummy or healthy & yummy lol. Enjoy bSafebHappybWell ?
Parking: Huge shopping center parking lot. Starbucks has separate section between drive thru. Handicap parking spots upfront.
Kid-friendliness: Safe & Friendly area. Building can be made very secure.
Wheelchair accessibility: Handicap Parking spots are upfront & well designated. Lots of room on both sides of vehicles. Well painted blue safety lanes and yellow non slip walk ways defly helps navigate. Location is mostly flat and layout inside large enough for full-sized mobility devices. Lots of tables great for wheelchairs, walkers, or canes. Enjoy bSafebHappybWell ?
Placed a mobile order and some how they forgot my order had me waiting for half an hour when I ask for it, one of the girl gave me attitude saying she was behind 10 mins in an extremely rude way. So in overall I got miss treated and racially profile I wouldn’t recommend this place.
Service: 1
Phillip Lam
I just moved back to the area. Even though there are a lot of coffee shops and another Starbucks within walking distance from my house. I choose to come to this location that is a 10 min drive for me. I have been coming in here for the past 2 weeks with my Dog and he loves Pup cups. Today Val one of the barista’s gave us a pup cup before I had to ask for one.
I recently experienced an incident leaving my left arm with limited mobilty. Today i got coffee thru. The lady handing out the order REFUSED to make any accomidation for, she was rigid and wouldnt,listen to me at all. Even told me I was paying wrong because i didnt use the tap method. Horrific. Definitely did notpay for the harassment & negativity with my coffee. I wont be back!
Jennifer Forthman
Barista looked at me like my head was on backwards when I ordered my drink. She questioned every part of my order. I have no problems at any other Starbucks, so not sure why this one had problems.
Atmosphere: 4
Food: 4
Service: 2
Anthony J. Nunes
Omg! I went into the lobby at about 7pm. There was a guy with dark hair and a short beard and a olive skinned, heavy set, latina girl, just laughing and laughing and laughing. I have never heard employees laughing so long and so loud. Just seemed unprofessional. I understand that they want to enjoy work, but that was nuts. It sounded like kids laughing, over and over again, for over 2 hours. Weird!!! Even 5 year olds do not laugh that much. It did not seem normal. They must be on something interesting.
Mike G (Angel)
Excellent service, stuff very pretty 😍.
Atmosphere: 5
Food: 5
Service: 5
Mark Ryan
Partners extremely rude. This store has been going way down hill since new management. I would avoid this location.
Good preparation
Atmosphere: 5
Food: 5
Service: 5
My family came into this Starbucks during the evening with my handicap father, husband, sister, and 3 kids. 1 of my kids is ADHD and on the spectrum and the other is a 2 yo. There were 2 other customers sitting in the lobby when we arrived, both with headphones.
Apparently Grace is all knowing in this Starbucks because she asked me to take my young children outside in the cold it's the evening time because they were distributing the other guests... meanwhile those guests did not even move from their chairs the entire time we were there (maybe 15-20 min) so how would you even know they were disturbed?
My kids were being normal kids, talking and playing with each other and my family, did not go near other patrons etc.
I guess it's okay to discriminate against families with young children as this Starbucks only allows you to stay in the lobby of your silent. When did Starbucks become a library where ppl went to do work in silence?!
Filed a complaint with customer service... No response but was told would hear from district manager in 48hrs ... have a case number
Called and left a message for manager Alicia (might be spelled wrong) but it's been 4 days with no response. Apparently they do not care to hear about the discrimination of their employees against families, mothers, and children with special needs.
Atmosphere: 1
Food: 5
Service: 1
All Starbucks have great coffees of every kind. Some have really great staff and a better atmosphere than others. This store has a great staff and the store has been recently renovated.
Atmosphere: 5
Service: 5
thanks for the extra chocolate shots!
Atmosphere: 4
Food: 4
Service: 4
My favorite coffee place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Venti Caramel Macchiato
Highly Recommend this location.
Staff is extremely competent, tolerant, & Funny!
Whether dine in or drive thru service is always positive & orders correct ?!
Location is rather awesome. Epic patio and lots of shade. Large location as well. New & architecture is original and unique...very contemporary w/ rustic vibe.
Smartly tucked in tree filled corner of Nohl Canyon shopping center on corner of East Tustin and Nohl Ranch Road/Lincoln...by 76 station below by VONs & Bank of America.
This Starbucks has a speedy drive thru & very large dedicated & shared parking lot. Handicap spots upfront and lots of ADA compliance thru-out.
Prefer this spot near Tustin-Lincoln/NohlRanch fore many reasons.
Logistically it is near both the 55 & the 91 freeways across street. Gas station, fast food, & a Vons in center jic You need 2 run sum errands or add a designated "rest stop" for Ur personal travels.
Again the Very friendly & sincere Customer Service is memorable.
Restrooms for customers & entire facility well maintained inside and out.
Coffee is defly above par at this Starbucks & the food is either just yummy or healthy & yummy lol.
Enjoy
bSafebHappybWell ?
Parking: Huge shopping center parking lot.
Starbucks has separate section between drive thru. Handicap parking spots upfront.
Kid-friendliness: Safe & Friendly area.
Building can be made very secure.
Wheelchair accessibility: Handicap Parking spots are upfront & well designated. Lots of room on both sides of vehicles. Well painted blue safety lanes and yellow non slip walk ways defly helps navigate. Location is mostly flat and layout inside large enough for full-sized mobility devices. Lots of tables great for wheelchairs, walkers, or canes.
Enjoy
bSafebHappybWell ?
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bagel with Cream Cheese, Cheese Danish, Butter Croissant, Lemonade, Venti Caramel Macchiato
coffee is life. love mocha frappe
Atmosphere: 4
Food: 5
Service: 4
Placed a mobile order and some how they forgot my order had me waiting for half an hour when I ask for it, one of the girl gave me attitude saying she was behind 10 mins in an extremely rude way. So in overall I got miss treated and racially profile I wouldn’t recommend this place.
Service: 1
I just moved back to the area. Even though there are a lot of coffee shops and another Starbucks within walking distance from my house. I choose to come to this location that is a 10 min drive for me. I have been coming in here for the past 2 weeks with my Dog and he loves Pup cups.
Today Val one of the barista’s gave us a pup cup before I had to ask for one.
Atmosphere: 5
Food: 5
Service: 5
Excellent service, stuff very pretty ?.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I recently experienced an incident leaving my left arm with limited mobilty. Today i got coffee thru. The lady handing out the order REFUSED to make any accomidation for, she was rigid and wouldnt,listen to me at all. Even told me I was paying wrong because i didnt use the tap method. Horrific. Definitely did notpay for the harassment & negativity with my coffee. I wont be back!
Barista looked at me like my head was on backwards when I ordered my drink. She questioned every part of my order. I have no problems at any other Starbucks, so not sure why this one had problems.
Atmosphere: 4
Food: 4
Service: 2
Omg! I went into the lobby at about 7pm. There was a guy with dark hair and a short beard and a olive skinned, heavy set, latina girl, just laughing and laughing and laughing. I have never heard employees laughing so long and so loud. Just seemed unprofessional. I understand that they want to enjoy work, but that was nuts. It sounded like kids laughing, over and over again, for over 2 hours. Weird!!! Even 5 year olds do not laugh that much. It did not seem normal. They must be on something interesting.
Excellent service, stuff very pretty 😍.
Atmosphere: 5
Food: 5
Service: 5
Partners extremely rude. This store has been going way down hill since new management. I would avoid this location.
Atmosphere: 1
Food: 1
Service: 1
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