Cold Stone Creamery

Kim is the BEST literally. She’s super sweet; always pleasant!

Two orders, two huge issues in ordering and customer service.

First, calling the location is worthless. Either it rings until the phone company tells you they can’t come to the phone. Or they answer and are supremely unprofessional.

I just ordered on door dash and as a lifelong customer of Cold stone, I can tell that there was no where near the double mix ins I ordered.

Cant call the shop to talk to a manager. Even if you go in to the store, the employees won’t point you to a manager or help you get in touch with anyone.

It’s easier to buy of the shelf than to think these people will get their act together and do you right

Bad service would not go back. The person seemed racist, had me waiting even though there were no people.

The owners are always very friendly. Staff is alright.
Ice cream is ALWAYS on point.
Today 01/11/25 website hrs are as they are open and came but turns out they’re closed. Boomer.

So far, all three times I’ve been here they haven’t mixed the ice cream with the toppings. I order same thing every time, Germanchocolatekake in a dipped waffle bowl. This time not only was the ice cream not mixed but the chocolate on the bowl only thinly covered about .5-.75 inch of the top of the bowl. I’m used to it much thicker and more of it covering the bowl. As for mixing, hard to see but all the toppings are on the exterior of the scoop. Basically enough for it to stick together while they scoop it into the bowl.

Atmosphere: 4

Food: 2

Service: 1

dirty and gross, don’t come

Atmosphere: 1

Food: 1

Service: 1

I ordered an ice cream “Birthday Cake” from Cold Stone Creamery in Orcutt. I received the most hideous “cake” I’ve ever seen. It was a total disaster! See photos. It was poorly done. It looks like it was made last minute. It was messy and the ice cream was MELTED when I picked it up! It’s as if it was sitting out on the counter all morning. I threw it away. What a waste of money.

Atmosphere: 1

Food: 1

Service: 1

Excellent waffle cone. Nice and fresh. Fun place for a treat.

The ice cream cakes are amazing

Excellent ice cream

The best ice cream place

The owners are so nice and so are the employees! Highly recommended ice cream place!

Good ice cream

Excellent, including the attention of the staff.

Ordered a half gal to take home and had to ask the kid to get more raspberries as he was scraping the juice from the empty container and pouring it all over my ice cream. Still ended up with hardly any toppings in this $20 thing of ice cream. Sad to say ill never go back to this cold stone. Not to mention the place is always dirty....don't want to think of how bad the back looks ?