Adriana in drive thru has horrible customer service. Looked annoyed the whole time. Was also rude when asked a simple question, that’s totally not okay because I wasn’t being rude to her whatsoever . Do better ! I always come here and it’s the first time this has happened to me.
Service: 1
Jason Eggleston
Great location and everything was quick and good. Erica at the register was nice and helpful and Adriana was super friendly, and enjoying setting up an artwork table for kids and interacting with them. This restaurant is always very clean, excellent spot to go with your family.
This chic fil a is amazing, great customer service, and very clean and organized. I had a chance to be helped by Mae, who was amazing. Plenty of parking, extra clean bathrooms. Had my chance to try their breakfast, got the spicy biscuit with pepper jack cheese. They recommended I add Texas Pete sauce, it was very flavorful. Will visit this location often.
Atmosphere: 5
Food: 5
Service: 5
Gary Logston
Peach shakes are back!!
Atmosphere: 5
Food: 5
Service: 5
Liliana
I’m reaching out to share a deeply upsetting experience I had at your Rose location on June 11, 2025, around 11:09 AM. I visited the drive-thru to pick up my mobile order and followed the directions provided by a team member. The drive-thru was not particularly busy, and I was instructed to pull in as usual.
As I did so, a woman in another vehicle began shouting at me, accusing me of cutting in line. I calmly explained that I had a mobile order and was simply following staff directions. Unfortunately, she continued to harass me with angry and inappropriate comments. I had my toddler in the car, who became frightened and emotionally distressed during the encounter.
What hurt the most, however, was how the situation was handled by your manager, Joe C. Rather than listening to what happened or stepping in to support me, he seemed to side with the aggressor. When I tried to explain that I was not the aggressor, he said he didn’t care and even went so far as to threaten to cancel my order, the very meal I was planning to feed my child.
This experience was not only embarrassing, but truly disheartening. I was treated with no compassion, despite being the one harassed and clearly upset, all while trying to protect and comfort my child. I came expecting kindness and professionalism, but left feeling humiliated and completely unsupported.
I’ve always appreciated Chick-fil-A’s values and commitment to excellent customer service, which is why this incident stands out so strongly. I truly hope this message is taken seriously and that steps are taken to ensure no other customer is made to feel the way I did.
Atmosphere: 1
Food: 1
Service: 1
L K
They forget to put something in my take out order about 1/3 of the time. I would stop going here if they didn’t have the spicy chicken sandwich.
Atmosphere: 3
Food: 4
Service: 1
Donna Barnes
My chicken sandwich was horrible, no seasoning no condiments.
Honestly picked up my food and there first and last to be served yeah screw this place.
Atmosphere: 3
Food: 5
Service: 1
Russell Johnsen
Always good food, always polite service. Always busy
Atmosphere: 5
Food: 5
Service: 5
Brandon Lloyd
Super disappointed. My first time trying chick fil a, food wasn’t even good, mac and cheese was super bland. They didn't even give me a fork so we had to tear our fry box to make something to eat it with. No napkins. Absolutely terrible experience….but the people were nice. Still not worth the money.
Atmosphere: 1
Food: 1
Service: 1
Brenda Blake
Just popped in thru the drive thru for a soda. A Lil flat but cold. Nobody in line for once.
Atmosphere: 5
Food: 4
Service: 5
Fatima
They suck forgot my Mac and cheese and gave me the wrong burger mind you there was 2 other cars in the drive way only
I couldn’t have asked for a better team.
Atmosphere: 5
Food: 5
Service: 5
Adriana in drive thru has horrible customer service. Looked annoyed the whole time. Was also rude when asked a simple question, that’s totally not okay because I wasn’t being rude to her whatsoever . Do better ! I always come here and it’s the first time this has happened to me.
Service: 1
Great location and everything was quick and good. Erica at the register was nice and helpful and Adriana was super friendly, and enjoying setting up an artwork table for kids and interacting with them. This restaurant is always very clean, excellent spot to go with your family.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches, Cobb Salad, Chick-Fil-A Nuggets Waffle Potato Fries
It's Chick-fil-A
Atmosphere: 4
Food: 4
Service: 4
Good food
Atmosphere: 5
Food: 5
Service: 5
This chic fil a is amazing, great customer service, and very clean and organized. I had a chance to be helped by Mae, who was amazing. Plenty of parking, extra clean bathrooms. Had my chance to try their breakfast, got the spicy biscuit with pepper jack cheese. They recommended I add Texas Pete sauce, it was very flavorful. Will visit this location often.
Atmosphere: 5
Food: 5
Service: 5
Peach shakes are back!!
Atmosphere: 5
Food: 5
Service: 5
I’m reaching out to share a deeply upsetting experience I had at your Rose location on June 11, 2025, around 11:09 AM. I visited the drive-thru to pick up my mobile order and followed the directions provided by a team member. The drive-thru was not particularly busy, and I was instructed to pull in as usual.
As I did so, a woman in another vehicle began shouting at me, accusing me of cutting in line. I calmly explained that I had a mobile order and was simply following staff directions. Unfortunately, she continued to harass me with angry and inappropriate comments. I had my toddler in the car, who became frightened and emotionally distressed during the encounter.
What hurt the most, however, was how the situation was handled by your manager, Joe C. Rather than listening to what happened or stepping in to support me, he seemed to side with the aggressor. When I tried to explain that I was not the aggressor, he said he didn’t care and even went so far as to threaten to cancel my order, the very meal I was planning to feed my child.
This experience was not only embarrassing, but truly disheartening. I was treated with no compassion, despite being the one harassed and clearly upset, all while trying to protect and comfort my child. I came expecting kindness and professionalism, but left feeling humiliated and completely unsupported.
I’ve always appreciated Chick-fil-A’s values and commitment to excellent customer service, which is why this incident stands out so strongly. I truly hope this message is taken seriously and that steps are taken to ensure no other customer is made to feel the way I did.
Atmosphere: 1
Food: 1
Service: 1
They forget to put something in my take out order about 1/3 of the time. I would stop going here if they didn’t have the spicy chicken sandwich.
Atmosphere: 3
Food: 4
Service: 1
My chicken sandwich was horrible, no seasoning no condiments.
Atmosphere: 4
Food: 2
Service: 4
Restaurantji Recommends
Honestly picked up my food and there first and last to be served yeah screw this place.
Atmosphere: 3
Food: 5
Service: 1
Always good food, always polite service. Always busy
Atmosphere: 5
Food: 5
Service: 5
Super disappointed. My first time trying chick fil a, food wasn’t even good, mac and cheese was super bland. They didn't even give me a fork so we had to tear our fry box to make something to eat it with. No napkins. Absolutely terrible experience….but the people were nice. Still not worth the money.
Atmosphere: 1
Food: 1
Service: 1
Just popped in thru the drive thru for a soda. A Lil flat but cold. Nobody in line for once.
Atmosphere: 5
Food: 4
Service: 5
They suck forgot my Mac and cheese and gave me the wrong burger mind you there was 2 other cars in the drive way only
Atmosphere: 1
Food: 1
Service: 1
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