Went in this morning to pick up pastries and there was one person in front of me. The cashier left cash register area to head 2 bagels and then take them to the back. We waited for just over 8 minutes before she reappeared and 5 more people in line. No sorry for the wait or anything. This was very poor customer service. Management needs to be plan their staffing and how they manage the walk in customers.
Atmosphere: 1
Food: 3
Service: 1
Brian
First time and last time. Food was horrible.
Atmosphere: 3
Food: 2
Service: 3
Chad Weinman
told me they were out of bread even tho it was stacked right behind the register. when I asked about the stacked bread the cashier told me "it is for tomorrow and not available." lol
Service: 1
Monifa Richards
Autumn Squash Soup is usually good, however, I ordered 2 bowl size, and each did not have any pumpkin seeds. Disappointing.
Eduardo Casas
The thing that stood out the most was the great customer service, that I received from a young lady when I order my food. I ordered a sandwich and drink which were very good. The restaurant was also clean.
Not good at all, ordered a sandwich and it was really bad. I could have made a better sandwich at home, it was bland and tasteless so I didn't eat it after one bite.
Atmosphere: 3
Food: 2
Service: 3
Laura Witty
The manager sat in the entry at a table with her phone on full volume listening to loud voice recordings for making the employee schedule—this is very inconsiderate to paying customers. Even my teen daughter questioned her social indiscretion.
Atmosphere: 1
Food: 2
Service: 1
Annie Huff
Awesome cashier who gave us good food recommendations. Fresh and tasty food. Clean. Thanks!
Extremely poor service times even in non busy situations they continue to make you stand and this is something very specific to this location In collection area. They continue to ignore you and do their best to not acknowledge your presence for as long as they afford to do. The young girl who identified herself as a manger has poor social skills, no eye contact, she talks facing away from you and informed me her mother is a manager at that place. Anyways will never be going back as it’s just simply degrading and waste of your time
Atmosphere: 3
Food: 1
Service: 1
Marlenee30
The service was mediocre. They don’t carry condiments other Paneras carry. The server practically threw our plate on our table when our food was ready and to top it off it was cold. The cashier was rude. Stopped here on a whim on our trip to Santa Barbara, won’t do that again.
Christine Marie
The cashier was kind enough to help me with my mobile order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Mac & Cheese, Sourdough Bread Bowl, Chips
Rosie Roman
Love this place they are not judgmental at all all managers make sure their customers are satisfied I always feel welcomed here they also have good fresh pastries everyday nice job !
Went in this morning to pick up pastries and there was one person in front of me. The cashier left cash register area to head 2 bagels and then take them to the back. We waited for just over 8 minutes before she reappeared and 5 more people in line. No sorry for the wait or anything. This was very poor customer service. Management needs to be plan their staffing and how they manage the walk in customers.
Atmosphere: 1
Food: 3
Service: 1
First time and last time. Food was horrible.
Atmosphere: 3
Food: 2
Service: 3
told me they were out of bread even tho it was stacked right behind the register. when I asked about the stacked bread the cashier told me "it is for tomorrow and not available." lol
Service: 1
Autumn Squash Soup is usually good, however, I ordered 2 bowl size, and each did not have any pumpkin seeds. Disappointing.
The thing that stood out the most was the great customer service, that I received from a young lady when I order my food. I ordered a sandwich and drink which were very good. The restaurant was also clean.
Atmosphere: 5
Food: 5
Service: 5
Nick the cashier in the front was very respectful
Atmosphere: 4
Food: 4
Service: 5
Confort food and excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado, Homestyle Chicken Noodle Soup
Not good at all, ordered a sandwich and it was really bad. I could have made a better sandwich at home, it was bland and tasteless so I didn't eat it after one bite.
Atmosphere: 3
Food: 2
Service: 3
The manager sat in the entry at a table with her phone on full volume listening to loud voice recordings for making the employee schedule—this is very inconsiderate to paying customers. Even my teen daughter questioned her social indiscretion.
Atmosphere: 1
Food: 2
Service: 1
Awesome cashier who gave us good food recommendations. Fresh and tasty food. Clean. Thanks!
Restaurantji Recommends
Extremely poor service times even in non busy situations they continue to make you stand and this is something very specific to this location In collection area. They continue to ignore you and do their best to not acknowledge your presence for as long as they afford to do. The young girl who identified herself as a manger has poor social skills, no eye contact, she talks facing away from you and informed me her mother is a manager at that place. Anyways will never be going back as it’s just simply degrading and waste of your time
Atmosphere: 3
Food: 1
Service: 1
The service was mediocre. They don’t carry condiments other Paneras carry. The server practically threw our plate on our table when our food was ready and to top it off it was cold. The cashier was rude. Stopped here on a whim on our trip to Santa Barbara, won’t do that again.
The cashier was kind enough to help me with my mobile order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Mac & Cheese, Sourdough Bread Bowl, Chips
Love this place they are not judgmental at all all managers make sure their customers are satisfied I always feel welcomed here they also have good fresh pastries everyday nice job !
Atmosphere: 5
Food: 5
Service: 5
1 mbps up and down on wifi
Atmosphere: 4
Food: 4
Service: 5
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