Jersey Mike's Subs

Very poor customer service. They do not appreciate their customers and do not seem to value customers time. There are a bunch of kids running the place and they don’t have an ounce of skills in customer service. I love Jersey Mikes, but I am fed up with the horrible service.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Philly Cheese Steak

Great spot for lunch when picking up my kids from the school. Food is good and place is clean. Not sure what other reviewers saw, but everyone was cleaning each knife and changing gloves quite a bit.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Kahuna Cheese Steak, Philly Cheese Steak

Custome service is great! And food was even better! My go to sandwich place!!

Atmosphere: 5

Food: 5

Service: 5

First bad experience at a Jersey Mikes, I know MJ is legal here but the worker was so high today she could barely finish our order. Hate to see it come to this.Had to come back and update, everysandwich in our order was made wrong.

Atmosphere: 2

Service: 1

best location i’ve been to by far! love this place

Atmosphere: 5

Food: 5

Service: 5

I have been three times now with hopes a new store improves. The food tastes good as I have experienced at every Jersey Mikes I have been from East to west coast. The first time was busy but was good and the grand opening. The second time it was "my fault" I did not ask for bread bc was told every sandwich comes with white unless the customer asks for something different - unlike all other JM I have been which ask me which type of bread. Ok I learned. The third time I went bc received a gift card. I attempted to use gift card only to be told it declined despite me asking to try again bc just received. Instead I was given card back and said sorry so I paid cash. Ok maybe a "mistake" on my end again. Nope. I called to verify had funds and asked manager what I should do. He checked it and said just make sure you swipe it harder next time. Well the swipe was for the employee to do. I was so disappointed and no longer wanting a jersey Mikes sub I left and gave my gift card to next person in line- maybe they will have better luck with an employees swiping abilities and able to enjoy. Seems no one at this site has any accountability for the small things that mean a lot. Although I must mention the person helping me first was polite and polite Ben asked what type of bread with a smile-hopefully his positive attitude will be contagious for the others he works with.

Atmosphere: 3

Food: 5

Service: 2

#56 Big Kahuna Cheese Steak was delicious

Parking: Plenty of parking

Atmosphere: 5

Food: 5

Service: 5

We love to order take out via the well designed app. Wonderful sandwiches, all sliced and made to order. It’s great to have this big name option in sleepy Pacific Grove!

Atmosphere: 5

Food: 5

Service: 5

No matter what Jersey Mike's you go to their #17 (Philly cheesesteak) is so good and tasty. They could turn down the music just a bit.

Atmosphere: 4

Food: 5

Service: 5

A fresh, new place for our community, golfers playing nearby, kids headed home from school- jersey mike's subs are the answer!

Walked in and stepped by the seating area to look at the menu I was asked if I was ready to order twice by two different people, within five mins I was ready so I got in line I ordered four different kinds of sandwiches, three different kinds of chicken and one cold cut sandwich. The cold cut sandwich was made within a couple minutes. The chicken took 12 minutes and while I was waiting inside my head started to hurt from how loud the music was got home to eat And found a black hair in one of the chicken sandwiches instantly lost my appetite. Also, they messed up the order and made two of the chicken sandwiches the same when all of the chicken sandwiches were supposed to be Different. Also, the bread was kind of tough like it was sitting out for too long. by the way, 46 dollars for four regular sized sandwiches No chips no drink. Honestly better off going to Compagnos. I’d rather support a local business than a chain.

Atmosphere: 2

Food: 1

Service: 3

Probably worst sandwich ive had from jersey mikes. Got a #9 through the app and was missing the mikes way flavor and without the bacon and mayo it was ordered with.

Atmosphere: 2

Food: 1

Service: 4

I love Jersey mikes but this was my first time at this location. The service was slow, but they were trying and were pleasant. They over charged me and I didn't notice until I was home 20 minutes away. The charged me for a regular sub when I got a mini, so I am a little salty about that.

Atmosphere: 4

Food: 5

Service: 2

I tried the Philly Cheesesteak sandwich. I was actually a Phooey Cheesy sliced beef sandwich. The beef had an odd texture, as if it was chopped stewed beef, not grilled, thinly sliced beef. The roll was soaked in something sort of resembling beef broth, but very salty and fatty. One measly slice of American cheese for a 6" roll? C'mon, you can do better. (A Delaware Valley born & raised lady who knows her Phiily Cheesesteak sandwich when she eats one. This was not it.)

Atmosphere: 2

Food: 2

Service: 5

We had always heard good things about Jersey Mike's Subs and when it opened in Pacific Grove, we headed over to try it. We were very happy with it! I had the Grilled Portabella and Swiss Sandwich with grilled onions and green peppers and it was fantastic! My husband ordered the Tuna Sub which he loved in a smaller size plus a Turkey Sub Jersey Mike style which he also enjoyed. We downloaded their App and joined their club to accrue points as we'll definitely be back. Highly recommended!

Atmosphere: 5

Food: 5

Service: 5