Cold Stone Creamery

I ordered a banana caramel crunch, and we found a long black hair in it. I'll never come back with my friends here. I think a hairnet wouldn't hurt!

Atmosphere: 1

Food: 1

Service: 1

The worst experience of my life. Upon arrival I wasn’t even greeted and when it was my turn I was ignored… The couple being me had to let the man/ manager know that it was my turn and not theirs. He then scoops my ice cream and tells me at check out that. “ I thought you were a door dasher“ with a smug on his face… That was the most disrespectful thing to say someone. He assumed I was a door dasher because I didn’t look like the other customers in the store. Which is upsetting to know that I a person of color couldn’t walk in there being seen as a regular customer, instead seen as a ”Door dasher”……

Atmosphere: 1

Food: 1

Service: 1

Great

Atmosphere: 5

Food: 5

Service: 5

Good typical Coldstone. Would help if employees were friendly/

Atmosphere: 1

Food: 5

Service: 1

Great place. The ladies were so freaking sweet. I’ll be back. This is a good cold

Atmosphere: 5

Food: 5

Service: 5

I like this place. Is cream is decent, but pretty pricey. 30 dollars for 3 people. It does have amazing ice cream cakes. The best I have ever had. Its atmosphere is quite nice and the workers are friendly. Good location too.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cold Stone

Tasty ice

Ice cream flavors always made according to your request, taste fresh and the girl that served my daughter was very friendly , she even shared her some kpop souvenirs , did not expect that .Way to go ?, I keep coming back to see what more new flavors they have ?

Customer service has eluded these people. I got 2 scoops of different flavors. I asked for a mix-in topping with one of the flavors. The little boy who was unenthusiastically “helping” me flat out refused. He said “It’s too much work.” I pointed out that the process is the exact same as any other order with a mix-in. He then said he could mix both flavors and toppings together, but couldn’t do a mix-in on only one of the flavors. That’s ridiculous AND the same amount of work. What’s worse…the senior fellow working with him said nothing, allowing this kid to flat out lie to customers. Shame.

Worse experience ever. Ordered a cake ahead of time and they didn’t have it ready on time. No notification was provided and no compensation was given. The staff was extremely unfriendly and even rude. Just blankly starred at us.

Love this place!

Friendly staff and delicious foods!

This is the place to order a big ice cream creation, load up on pleasure, and a lot of calories, of course. Good fun.

Good pleace

Great service! Trash and I order ice cream a lot. Everyone is needing to stay home and shelter in place.The yummy ice cream helps us and the kids. We use DoorDash, but it is all the great employees that keep us going there.