If I could give a negative score for my review I would . The customer service was totally crap. Totally rude and unprofessional. I didn't catch the teabaggers name but .... Holy moly. I will never go back there. My entire meal tasted burnt , not sure if it was the rice or the chicken but it was disgusting . Also no eating utensils and no napkins given. Paid 31 bucks for 2 meals that I couldn't even swallow.... Coming from me that is SHOCKING!!! Will never go to this place again! Lessons learned
Atmosphere: 1
Food: 1
Service: 1
Amy Hoover
I love their chicken quesadilla with breastmeat. Its amazing! But my order was made wrong today, so I was upset about that!
Atmosphere: 1
Food: 1
Service: 1
Coral Garcia
Pulled up to the drive through and they said to tell them when I was steady to order. I waited about 2-3 minutes and kept asking if I can order. No one replied. Not sure why it’s upsetting I just go to del taco
Food: 5
Service: 1
Pablo Gerber
Food counter, table and soda area were sticky and greasy. No one was attentive nor present at the food counter (other than 2 electronic ordering stations). Didn’t expect el pollo loco I remembered from my childhood in Mexico, but the chicken breast and wings were dry, had an unappealing look and were borderline inedible. Won’t be returning to this, nor any other Pollo Loco.
Atmosphere: 1
Food: 1
Service: 1
Jay Rallion
Great flavor in chicken!!
Atmosphere: 5
Food: 5
Service: 5
Barbara L
I got a double avacado chicken salad with no fresco. Said allergic to onions. Asked for an additional dressing for the chips since I can’t have salsa. Got my meal, drove to hotel to check in. No dressing at all for the salad and 4 salsas??? Thx for the waste of money!
Atmosphere: 1
Food: 1
Service: 1
ALEX ALVAREZ
The worse customer service. Who train these people? I wish I can give less than one star to this place
Dammit Coach Ronn
Great food & service but the drink fountains were faulty and the bathroom inoperable. You can't serve bean dishes and have a bathroom put of order! 😂
Atmosphere: 3
Food: 5
Service: 4
R
Go to this location alot. Never again. Spent 60$ for 4 small cold burritos and two quesadillas. The burritos looked like taquitos and were all missing ingredients. The tortillas were cold like they came straight out of the fridge. What makes this worse is I used the drive thru and they asked me to park in the front to wait for the food. You would think with all that extra time it would be near perfect? Never again...
Never get the order right and me being stupid keeps on ordering from this place, it’s also like pulling teeth getting salsa from here. Juan Pollo here I come I hope you’re better than this place! I have had it with this location lazy ass workers
M Miller
Great half chicken meal and sides
Atmosphere: 4
Food: 5
Service: 5
Sue Fox
The taco salad was so good!
Pink Pineapple
I eat el pollo loco pretty religiously. At least 3 or 4 times a week. I visit multiple locations and not all stores are made equally. Never had a bad service experience at this location, but the chicken on my tacos is somehow soggy and dry at the same time. The meat is pretty flavorless for being grilled and the tortilla gets sopping wet and falls apart. Never really satisfied with my food when I visit this location specifically.
Stanley Burton
Arrived at 8:30pm. Everyone was busy so we used the kiosks to order. Placed our order and found a seat. When the order was ready I picked it up while my wife sat. Her nachos were supposed to have shredded chicken on them not grilled chicken. When I brought it to attention of staff I was told they were out of shredded chicken and sorry. Offered to refund or make something different. I requested to refund the whole entire order as I was not going to eat without my wife. Manager said he could only refund the nachos but not my order. As he realized my dissatisfaction in my tone and demeanor all while being polite, he all of sudden offered for us to wait 3-5 minutes and he could provide shredded chicken for her nachos. That really upset me, you were out and making zero attempt to provide the order correctly but now you can do it. My wife and I decided to just leave and go elsewhere. El Polo Loco can keep the $32.00 and food as they made it apparent they were not interested in the satisfaction of their paying guests.
If I could give a negative score for my review I would .
The customer service was totally crap. Totally rude and unprofessional. I didn't catch the teabaggers name but .... Holy moly. I will never go back there. My entire meal tasted burnt , not sure if it was the rice or the chicken but it was disgusting . Also no eating utensils and no napkins given. Paid 31 bucks for 2 meals that I couldn't even swallow.... Coming from me that is SHOCKING!!! Will never go to this place again! Lessons learned
Atmosphere: 1
Food: 1
Service: 1
I love their chicken quesadilla with breastmeat. Its amazing! But my order was made wrong today, so I was upset about that!
Atmosphere: 1
Food: 1
Service: 1
Pulled up to the drive through and they said to tell them when I was steady to order. I waited about 2-3 minutes and kept asking if I can order. No one replied. Not sure why it’s upsetting I just go to del taco
Food: 5
Service: 1
Food counter, table and soda area were sticky and greasy. No one was attentive nor present at the food counter (other than 2 electronic ordering stations). Didn’t expect el pollo loco I remembered from my childhood in Mexico, but the chicken breast and wings were dry, had an unappealing look and were borderline inedible. Won’t be returning to this, nor any other Pollo Loco.
Atmosphere: 1
Food: 1
Service: 1
Great flavor in chicken!!
Atmosphere: 5
Food: 5
Service: 5
I got a double avacado chicken salad with no fresco. Said allergic to onions. Asked for an additional dressing for the chips since I can’t have salsa. Got my meal, drove to hotel to check in. No dressing at all for the salad and 4 salsas??? Thx for the waste of money!
Atmosphere: 1
Food: 1
Service: 1
The worse customer service. Who train these people? I wish I can give less than one star to this place
Great food & service but the drink fountains were faulty and the bathroom inoperable. You can't serve bean dishes and have a bathroom put of order! 😂
Atmosphere: 3
Food: 5
Service: 4
Go to this location alot. Never again. Spent 60$ for 4 small cold burritos and two quesadillas. The burritos looked like taquitos and were all missing ingredients. The tortillas were cold like they came straight out of the fridge. What makes this worse is I used the drive thru and they asked me to park in the front to wait for the food. You would think with all that extra time it would be near perfect? Never again...
Atmosphere: 1
Food: 1
Service: 1
I like this el Pollo loco. Hot fast food.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Never get the order right and me being stupid keeps on ordering from this place, it’s also like pulling teeth getting salsa from here. Juan Pollo here I come I hope you’re better than this place! I have had it with this location lazy ass workers
Great half chicken meal and sides
Atmosphere: 4
Food: 5
Service: 5
The taco salad was so good!
I eat el pollo loco pretty religiously. At least 3 or 4 times a week. I visit multiple locations and not all stores are made equally. Never had a bad service experience at this location, but the chicken on my tacos is somehow soggy and dry at the same time. The meat is pretty flavorless for being grilled and the tortilla gets sopping wet and falls apart. Never really satisfied with my food when I visit this location specifically.
Arrived at 8:30pm. Everyone was busy so we used the kiosks to order. Placed our order and found a seat. When the order was ready I picked it up while my wife sat. Her nachos were supposed to have shredded chicken on them not grilled chicken. When I brought it to attention of staff I was told they were out of shredded chicken and sorry. Offered to refund or make something different. I requested to refund the whole entire order as I was not going to eat without my wife. Manager said he could only refund the nachos but not my order. As he realized my dissatisfaction in my tone and demeanor all while being polite, he all of sudden offered for us to wait 3-5 minutes and he could provide shredded chicken for her nachos. That really upset me, you were out and making zero attempt to provide the order correctly but now you can do it. My wife and I decided to just leave and go elsewhere. El Polo Loco can keep the $32.00 and food as they made it apparent they were not interested in the satisfaction of their paying guests.
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