I don’t usually write reviews, but after we visited the IHOP in Palm Springs last Friday, I had to shout out the absolute highlight of our trip, Rosario, our waitress. Simply put, she’s the best thing to ever happen to IHOP.
From the moment we sat down, Rosario made us feel like family. Her energy was warm, her smile genuine, and her attention to detail was incredible. She remembered all our names, joked with the kids, and made sure every single one of us felt taken care of, not just served. It’s rare to meet someone who can turn a simple breakfast outing into a core memory, but Rosario did exactly that.
She didn’t just take our order; she created an experience. Her kindness, humor, and professionalism were unmatched, and by the time we left, my entire family was talking about how she made our trip to Palm Springs even more special.
IHOP, you’re lucky to have her. We seriously hope to see her there again next time we visit. Thank you, Rosario, for being amazing!
Atmosphere: 5
Food: 4
Service: 5
Christine Saylor
Did not eat here. This was in CA and prices were a bit higher and this particular IHOP had the ac blasting. We left
Tiffany Michelle
I placed an order through uber eats and called the store to request extra syrup, I was told I had to pay extra for syrup when I already spent over 50$ on food and there was no option through the instacart app to add that on my end.. I think its a bit greedy , while the food is good I guess , charging me for extra syrup when I couldn't add in the first place is tacky LOL And please tell your employees not to lecture customers about adding something as simple as syrup to an order. Honestly this town is going down the drain simply because the customer service is so bad everywhere you go. Sad LOL Also the fact that my food was stepped on because I called and asked for extra syrup is the reason Im going to report it to cooperate and NEVER EAT HERE AGAIN.. considering whats going on in the world , you people should be VERY CAREFUL , certain phone calls are very easy to make 🥴
Atmosphere: 1
Food: 1
Service: 1
Walletta Jackson
My meal was great.first time trying the chicken n waffles 🧇 😋
Atmosphere: 4
Food: 5
Service: 4
Rob Wanless
So, this is a good Ihop. I want to recommend parking behind the store in the parking lot, not on the side as the entrance is on the main road. Ok, the servers and cooks are all great, good job all the way around. This place is solid.
Atmosphere: 5
Food: 5
Service: 5
bettyj W
Between the $7 faves and using the Stack rewards, we had a very filling breakfast for less than $10 each.
Atmosphere: 5
Food: 5
Service: 5
M Hernandez
I loved the breakfast,it was hot and ready in 15 minutes 😍
Atmosphere: 5
Food: 5
Service: 5
Yvonne Torrez
Love the service . Very friendly
Atmosphere: 5
Food: 5
Service: 5
Laura Graff
1 piece of French toast and 2 strips of bacon (55+ menu), is a children's portion. I'll never return.
Atmosphere: 2
Food: 2
Service: 3
Steve Edwards
I don't know what happened to this location, but the customer service and atmosphere are dreadful. I visited on January 7, 2025, for breakfast after my last experience, which was also disappointing due to poor customer service. This time, the restaurant felt incredibly sad. My waiter must have been the worst I have encountered in over 50 years. I felt like I was disturbing him just by entering the place. When I left and approached the counter to pay without saying a word, he printed my ticket, handed it to me, and immediately turned back to stare at the computer screen.
I gave him my credit card, and he processed it, handing it back to me and expecting a tip, which I provided. He said nothing! I intentionally waited as I folded my receipt, hoping he would at least say something as simple as "Thank you." But there was ABSOLUTELY NOTHING! His behavior is one of the reasons this establishment feels so sad.
I cannot believe the franchise owner would allow someone like this to damage what was once a wonderful and thriving business in Palm Springs. I used to visit here twice a week, but then they started closing at 3 PM. I have no idea why they would choose to destroy their business by allowing customers to be treated this way. Why even have a dinner menu if you close at 3 PM?
Many issues need to be addressed with this IHOP, but a very simple solution would be to eliminate this individual who is harming your business or consider closing the IHOP altogether. It's essential to take care of your customers with something as basic as "Thank you" to make them feel welcome. Palm Springs has too many dining options for anyone to tolerate this level of disrespect. The days are numbered here at this IHOP unless immediate action is taken to restore the community's faith in this business.
I had breakfast at this restaurant. The food was good and the service excellent. But I witnessed an incident. A white waiter bumping a Latin waiter on purpose. It started an argument between the two and a gossip among the staff. It was an uncomfortable situation. A restaurant like IHOP should have no room for racism and situations that make customers uncomfortable.
Atmosphere: 1
Food: 5
Service: 5
Robert Bonnett
You know the food is good. This place surprised us with outstanding service by friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Ivan Faure
Excellent value for money
Atmosphere: 4
Food: 5
Service: 5
Dave Sherman
Not sure what's going on here. Service is awesome, food is good still. But the hours have changed drastically. They close super super early. Forget about a late dinner or anything after that. If they are that slow at night that they have to close maybe the should run specials or some sort of program. We eat late in the desert and go get food after leaving a bar or event
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Stuffed French Toast, Colorado Omelette, Big Steak Omelette, Hash Browns, Appetizer Sampler
Tay Francis
The food was very bland . Definitely not like IHOP used to be . The service was basic, but food was served quickly. I did get half off on my order, due to a hair being in my eggs . (Eyelash to be exact) Overall, next time I'll go buy my own eggs and eat at home.
I don’t usually write reviews, but after we visited the IHOP in Palm Springs last Friday, I had to shout out the absolute highlight of our trip, Rosario, our waitress. Simply put, she’s the best thing to ever happen to IHOP.
From the moment we sat down, Rosario made us feel like family. Her energy was warm, her smile genuine, and her attention to detail was incredible. She remembered all our names, joked with the kids, and made sure every single one of us felt taken care of, not just served. It’s rare to meet someone who can turn a simple breakfast outing into a core memory, but Rosario did exactly that.
She didn’t just take our order; she created an experience. Her kindness, humor, and professionalism were unmatched, and by the time we left, my entire family was talking about how she made our trip to Palm Springs even more special.
IHOP, you’re lucky to have her. We seriously hope to see her there again next time we visit. Thank you, Rosario, for being amazing!
Atmosphere: 5
Food: 4
Service: 5
Did not eat here. This was in CA and prices were a bit higher and this particular IHOP had the ac blasting. We left
I placed an order through uber eats and called the store to request extra syrup, I was told I had to pay extra for syrup when I already spent over 50$ on food and there was no option through the instacart app to add that on my end.. I think its a bit greedy , while the food is good I guess , charging me for extra syrup when I couldn't add in the first place is tacky LOL And please tell your employees not to lecture customers about adding something as simple as syrup to an order. Honestly this town is going down the drain simply because the customer service is so bad everywhere you go. Sad LOL Also the fact that my food was stepped on because I called and asked for extra syrup is the reason Im going to report it to cooperate and NEVER EAT HERE AGAIN.. considering whats going on in the world , you people should be VERY CAREFUL , certain phone calls are very easy to make 🥴
Atmosphere: 1
Food: 1
Service: 1
My meal was great.first time trying the chicken n waffles 🧇 😋
Atmosphere: 4
Food: 5
Service: 4
So, this is a good Ihop. I want to recommend parking behind the store in the parking lot, not on the side as the entrance is on the main road.
Ok, the servers and cooks are all great, good job all the way around. This place is solid.
Atmosphere: 5
Food: 5
Service: 5
Between the $7 faves and using the Stack rewards, we had a very filling breakfast for less than $10 each.
Atmosphere: 5
Food: 5
Service: 5
I loved the breakfast,it was hot and ready in 15 minutes 😍
Atmosphere: 5
Food: 5
Service: 5
Love the service . Very friendly
Atmosphere: 5
Food: 5
Service: 5
1 piece of French toast and 2 strips of bacon (55+ menu), is a children's portion. I'll never return.
Atmosphere: 2
Food: 2
Service: 3
I don't know what happened to this location, but the customer service and atmosphere are dreadful. I visited on January 7, 2025, for breakfast after my last experience, which was also disappointing due to poor customer service. This time, the restaurant felt incredibly sad. My waiter must have been the worst I have encountered in over 50 years. I felt like I was disturbing him just by entering the place. When I left and approached the counter to pay without saying a word, he printed my ticket, handed it to me, and immediately turned back to stare at the computer screen.
I gave him my credit card, and he processed it, handing it back to me and expecting a tip, which I provided. He said nothing! I intentionally waited as I folded my receipt, hoping he would at least say something as simple as "Thank you." But there was ABSOLUTELY NOTHING! His behavior is one of the reasons this establishment feels so sad.
I cannot believe the franchise owner would allow someone like this to damage what was once a wonderful and thriving business in Palm Springs. I used to visit here twice a week, but then they started closing at 3 PM. I have no idea why they would choose to destroy their business by allowing customers to be treated this way. Why even have a dinner menu if you close at 3 PM?
Many issues need to be addressed with this IHOP, but a very simple solution would be to eliminate this individual who is harming your business or consider closing the IHOP altogether. It's essential to take care of your customers with something as basic as "Thank you" to make them feel welcome. Palm Springs has too many dining options for anyone to tolerate this level of disrespect. The days are numbered here at this IHOP unless immediate action is taken to restore the community's faith in this business.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I had breakfast at this restaurant. The food was good and the service excellent. But I witnessed an incident. A white waiter bumping a Latin waiter on purpose. It started an argument between the two and a gossip among the staff. It was an uncomfortable situation. A restaurant like IHOP should have no room for racism and situations that make customers uncomfortable.
Atmosphere: 1
Food: 5
Service: 5
You know the food is good. This place surprised us with outstanding service by friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Excellent value for money
Atmosphere: 4
Food: 5
Service: 5
Not sure what's going on here.
Service is awesome, food is good still.
But the hours have changed drastically. They close super super early. Forget about a late dinner or anything after that.
If they are that slow at night that they have to close maybe the should run specials or some sort of program. We eat late in the desert and go get food after leaving a bar or event
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Stuffed French Toast, Colorado Omelette, Big Steak Omelette, Hash Browns, Appetizer Sampler
The food was very bland . Definitely not like IHOP used to be . The service was basic, but food was served quickly. I did get half off on my order, due to a hair being in my eggs . (Eyelash to be exact)
Overall, next time I'll go buy my own eggs and eat at home.
Atmosphere: 2
Food: 1
Service: 1
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