Crackin’ Chicken & Waffles

I got a chicken & cheese sandwich they Asked Me pacifically if I want it shredded cheese or flat cheese and I didn’t get no cheese
Very unsatisfied would not recommend to anyone

This place is always dirty and when I made a comment of it I was told maybe I should clean then.

I’ll put this simply, great food but horrible, horrible service. There’s no order amongst the staff. They’re wait times go over, they take guest orders at random so forget where you are in line. And there’s no priority order. I was told my meal was still being made after it was set for pick up and still had to wait another hour while other patrons would get their orders and leave resulting in having no sides/meals for those already placed. While being serviced the phone rang and the employee put me on hold to talk on the phone. The person there should have priority over a phone call. While I don’t mind sitting and inspecting I wasn’t the only one who noticed how service was and was discussed among others. It’s unfortunate that a establishment that has the potential to do well just their service needs work

Dirty place don’t go here people are rude as well and the food is so bad and overpriced

Terrible terrible terrible! There were only 2 people ahead of us when we got there and we waited in line for close to 40 min. We went for my son’s 15th bday because he was craving chicken and waffles. One of the people taking the orders kept getting the person in front of us’ order wrong. There was a big line of people that formed behind us and people started complaining about the service being too slow. Then when we finally got up to order it took forever for someone to start taking our order. When I asked for the Crackin Combo deal the guy said all they had were wings and that the menu posted was old and some of those items were no longer relevant. We just left. Huge waste of our day.

Food was not the best. Service was horrible. This is y so many people do not support black businesses.

It was great can’t wait to eat it again

Old food ..?

Over priced and just all around not good. They gave me a plate of food with two chicken wings that look like them brothers was starving, looked like that chicken didn’t eat for years - plate was 25 dollars. Pre-order food and still waited in store for about an hour. The store didn’t have any waffles and when they attempted to substitute everything I asked for they also didn’t have. It came down me just taking whatever was available so I could get out of the store.

Great place to go nice ppl food was very good customer service perfect.. A must go

10/8/21 710p, I ordered the crackin special which has 2 waffles and 1/4 chicken. You sent me 1 waffle, and now you won't answer your phone...yeah right!! That's what I get for ordering online...so I called again 810p, Susan answered and heard my explanation and put the phone down, and I waited 10 min and 43, then they hung up. I called again, 827p, Susan answered again, I asked for the manager, she said she was the manager. Explained that I ordered at 708p thru Doordash, and when he delivered, my order was incomplete. She told me I had to call Doordash, I asked why call doordash if my food came from crackin, she repeated "you have to call doordash," said thank you and hung up the phone. This review is why it's very difficult to support black owned businesses. I hope their lights stay on with my $4.50 for a waffle and no responsibility for their error.

This is my place in Lancaster love this barbecue love the Kool-Aid staff are amazing

Some of the best crispy chicken I've ever had at a restaurant. Some of the portions are small, but it was good.

Update: See photos were owner of Dickeys text me from his personal number to continue. (Crackin' is a Ghost Kitchen in Dickeys) They apparently didn't like my review or me calling to complain, so they looked up my name and number. Then called me and harassed me text. I have a 10 minute video on my phone of the owner of this Dickey's insulting me and belittling me.This shop has gotten numerous tries from myself and my social circle. It's agreed among us that the service here is horrible. They constantly have delays or missing items with online orders. They also run "ghost kitchens" out of the same spot, and they also have issues. Missing items, wrong items, and tardiness. When I have gone in for pick up orders for BBQ they are still not able to get it together.To add insult to injury. None of the food is good, or average. It's not poor quality, but small servings, not seasoned, and just not high quality.

Happened a while ago. Two separate times. Once a friend ordered for pickup and waited 90 minutes past pick up. Second time I tried to order through an app and half the order came up missing.