The food, service and atmosphere were great. However ordering on-line was a nightmare 😫
Studio Foam
I recently returned from El Pollo Loco, and each time I visit this location, there seems to be something missing from my order. If I do not verify my order, I do not receive some Item(s). El Pollo Loco, where is the quality control with people orders and the quality of your food, lacking good food with quality taste.
It is your responsibility to ensure that we receive what we have ordered. Regardless, I realized halfway home that my salad was missing, in my order , so I made the decision to drive back, which added approximately ten minutes to my journey.
I returned to the drive-thru window and informed the attendant that my salad was not included in my order. She inquired about my order, to which I replied that I had ordered a three-piece combo without a drink. I showed her the bag, and then she asked for my receipt. I explained that it was not in the bag, but I had paid using my card.
She expressed her displeasure with with her Heavenly makeup to face scowling face, stating that I should not give her any attitude, despite the fact that, I am not the one who served her.
I was taken back by her behavior It is evident that she is quite rude and should not be working at the service window. As a paying customer, I was met with hostility; she failed to apologize for the inconvenience of me having driving back to El Pollo Loco to pick up a new salad, did not offer any compensation for my troubles, and simply handed me my order missing item before slamming the window shut and walking away. I was left astonished.
I am quite dissatisfied with this particular El Pollo Loco location the food and the service are lacking quality control.
Light Light
I find bones in my chicken and employeee arguing
BuffaloSoldier
Excellent food, quality is top notch, service is impeccable
Atmosphere: 5
Food: 5
Service: 5
Johnna Rogers
Been going here for over a decade. Food is still great quality. Their pollo bowls used to be the most expensive thing on the menu now they're the cheapest. I don't think they've changed in price. For fast food this is great quality especially for the price.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pollo Bowl
Samwell Salazar
This place is so god to eat at! The chicken is amazing and always fresh and juicy. The sides are the bomb and i 100% recommend eating here. Place is always clean and service is fast. Not very pricey either! Makes a great spot to eat at when youre hungry.
Atmosphere: 5
Food: 5
Service: 5
Jacob Garcia
This place has to be the best chicken place to eat at. Specifically this location, they give out nothing but fresh cooked chicken and the sides are to die for!! Mac and cheese is a must try and the place is always well air conditioned allowing a chill place during the heat. 10/10 I recommend to everyone!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 4pc Half Chicken Meal
Florencia Miller
Clean & Friendly place
Atmosphere: 5
Food: 5
Service: 5
raquel calderon
Very very good place the food is so yummy and they never get the order wrong and the employees are so nice.
Food is amazing, super duper friendly staff and will get your food out asap. Place is always clean and inside they always keep it nice and cool just incase those summer days really burn you out. Chicken is as juicy as chicken could get and the sides are just wow.. Mac and cheese 10/10!! Is definitely a must try and is not expensive unlike other chicken places.
Atmosphere: 5
Food: 5
Service: 5
Natalie
Pollo Loco is awesome! The chicken is super tasty and always cooked just right. The sides are great too, and the staff is super friendly. Definitely my favorite place for a quick and yummy meal!
Atmosphere: 5
Food: 5
Service: 5
Melanie Vasquez
Pollo Loco is my favorite spot for grilled chicken. It’s always juicy and seasoned just right. Their sides are consistently tasty and compliment the chicken perfectly. Plus, the service is fast and the staff are super friendly. It’s a reliable choice for a great meal.
Hugo Mernies
More of the same, it seems that in this country they don't know how to count, never more pieces, always less, or could it be that people with learning disabilities work in fast food businesses?
very good service
The food, service and atmosphere were great. However ordering on-line was a nightmare 😫
I recently returned from El Pollo Loco, and each time I visit this location, there seems to be something missing from my order. If I do not verify my order, I do not receive some Item(s). El Pollo Loco, where is the quality control with people orders and the quality of your food, lacking good food with quality taste.
It is your responsibility to ensure that we receive what we have ordered. Regardless, I realized halfway home that my salad was missing, in my order , so I made the decision to drive back, which added approximately ten minutes to my journey.
I returned to the drive-thru window and informed the attendant that my salad was not included in my order. She inquired about my order, to which I replied that I had ordered a three-piece combo without a drink. I showed her the bag, and then she asked for my receipt. I explained that it was not in the bag, but I had paid using my card.
She expressed her displeasure with with her Heavenly makeup to face scowling face, stating that I should not give her any attitude, despite the fact that, I am not the one who served her.
I was taken back by her behavior It is evident that she is quite rude and should not be working at the service window. As a paying customer, I was met with hostility; she failed to apologize for the inconvenience of me having driving back to El Pollo Loco
to pick up a new salad, did not offer any compensation for my troubles, and simply handed me my order missing item before slamming the window shut and walking away. I was left astonished.
I am quite dissatisfied with this particular El Pollo Loco location the food and the service are lacking quality control.
I find bones in my chicken and employeee arguing
Excellent food, quality is top notch, service is impeccable
Atmosphere: 5
Food: 5
Service: 5
Been going here for over a decade. Food is still great quality. Their pollo bowls used to be the most expensive thing on the menu now they're the cheapest. I don't think they've changed in price. For fast food this is great quality especially for the price.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pollo Bowl
This place is so god to eat at! The chicken is amazing and always fresh and juicy. The sides are the bomb and i 100% recommend eating here. Place is always clean and service is fast. Not very pricey either! Makes a great spot to eat at when youre hungry.
Atmosphere: 5
Food: 5
Service: 5
This place has to be the best chicken place to eat at. Specifically this location, they give out nothing but fresh cooked chicken and the sides are to die for!! Mac and cheese is a must try and the place is always well air conditioned allowing a chill place during the heat. 10/10 I recommend to everyone!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 4pc Half Chicken Meal
Clean & Friendly place
Atmosphere: 5
Food: 5
Service: 5
Very very good place the food is so yummy and they never get the order wrong and the employees are so nice.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food is amazing, super duper friendly staff and will get your food out asap. Place is always clean and inside they always keep it nice and cool just incase those summer days really burn you out. Chicken is as juicy as chicken could get and the sides are just wow.. Mac and cheese 10/10!! Is definitely a must try and is not expensive unlike other chicken places.
Atmosphere: 5
Food: 5
Service: 5
Pollo Loco is awesome! The chicken is super tasty and always cooked just right. The sides are great too, and the staff is super friendly. Definitely my favorite place for a quick and yummy meal!
Atmosphere: 5
Food: 5
Service: 5
Pollo Loco is my favorite spot for grilled chicken. It’s always juicy and seasoned just right. Their sides are consistently tasty and compliment the chicken perfectly. Plus, the service is fast and the staff are super friendly. It’s a reliable choice for a great meal.
More of the same, it seems that in this country they don't know how to count, never more pieces, always less, or could it be that people with learning disabilities work in fast food businesses?
Good srevice
Atmosphere: 5
Food: 5
Service: 5
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