Popeyes Louisiana Kitchen

They will never answer the phone. 3 rings and voice mail. So you can't contact them directly about any questions...prior to ordering....OR screwed up orders for pick up.

Atmosphere: 3

Food: 3

Service: 1

they didn’t give me a leg when i asked for it :(

Atmosphere: 2

Food: 4

Service: 3

Don't bother going through the drive thru unless you're okay with sitting in line for an hour with two cars in front of you.

Service: 1

Pulled into the Popeyes in Palmdale around 10:15 p.m., stomach growling, dreams of spicy chicken dancing in my head. I pull up to the order box, and boom, the robot voice hits me with, “This location is now closed.” No hello, no warning, just full shutdown. So I start to drive off, thinking, “Well, I guess it’s sleep for dinner.”

But plot twist. I spot a car still sitting at the window. Suspicious. Another driver waves me down and says, “No, they’re not closed. He just took my order.” Oh, so we’re doing ghost hours now?

I throw my car in reverse like I’m in a Fast & Furious deleted scene and pull back around. The first car vanishes into the night, I pull to the window, and then I get treated like I'm invisible. Five full minutes of straight-up avoidance. No eye contact. Just pure ignore-mode.

Finally, someone strolls over and asks if I’m there for a pickup. I explain, “No, your AI just told me y’all were closed. Can I place an order here?” He responds with, “We’re not responsible for the AI.” Oh, cool. So now HAL 9000 runs the drive-thru and everyone’s acting like that’s totally normal.

I ask if he can just take my order since, you know, their robot is the one who told me to leave. He says no. Just no. No sorry, no workaround, just vibes. Apparently, customer service is no longer part of the training video.

I asked for the manager’s name. He said it’s Antonio. Then I drove off, hungry, frustrated, and questioning how we got here as a society.

If you're going for food, maybe you’ll get lucky. But if you’re expecting anything close to kindness, basic logic, or common decency, bring snacks and low expectations. At this point, you might have a better shot getting service from the AI that told me to go home.

Atmosphere: 1

Food: 4

Service: 1

Worse day ever ! I waited 45mins in the drive thru and got so tired of waiting so I left empty handed 😮‍💨🫩😖

Atmosphere: 3

Food: 1

Service: 2

This location use to be good but it has gone hill. I recommend that no one visits this location first thing in the morning because I did. I feel that this location is serving food from the day before because of the quality most of the pieces of chicken were very old and dry from the day before that's what it seems like as well as the biscuits. When I did speak to the manager about it I was told that they don't have any other food made yet. I will not be going back to this location again that is the second time and I would recommend that no one else goes there as well.

Drive thru worker is rude and they take forever waited almost 30 min for my food in drive thru and when I got it , it was cold I went inside to let them know and nobody wanted to help me ! 😡

The chicken burger didn't have any great flavour to it.

Atmosphere: 2

Food: 2

Service: 3

The worst wrap I've had in my entire life.

Love Popeyes especially the ghost pepper chicken sandwich

Atmosphere: 5

Food: 5

Service: 5

They are soon disorganized. I've been here about eight times, and service is very slow. The lobby is typically full of customers waiting for their food. Lengthy waits. The employees are working hard, but orders come slowly. They need a new system and/or more employees.

Atmosphere: 2

Food: 3

Service: 1

I just ordered 62$ worth of food tenders had no meat on it, shrimp smelt old and fishy, portion sides weren’t even full on the sides we got and they forgot a side but before we could even eat we threw it out because what i thought was pepper , their was ants ! We tried calling and the number doesn’t work. Absolutely disgusting and not to smart of staff. I had to ask for one sauce 4 times and each time they kepted getting it wrong

Atmosphere: 1

Food: 1

Service: 1

The BESTEST...!

Atmosphere: 5

Food: 5

Service: 5

Compared to other Popeyes restaurants I have visited, this one always serves me cold, dry stripe that do not taste like freshly prepared. It seems they don't care about quality.

Atmosphere: 3

Food: 2

Service: 2

The manageris realy impolite they gave me the wrongorder and he basicallysaid is not his fault it was the self order machine

Atmosphere: 4

Food: 5

Service: 1