Terrible customer service. I placed an online order to be picked up through drive thru. When I got there they had closed off the drive thru area, so I had to get off to pick up my order inside. Turns out the doors were locked and they were closed. I waited outside knocking on the door for about 10 minutes waiting for someone to see me. The two workers inside saw me and ignored me. At this point I was already irritated and wanted a refund. I showed them my phone through the window so they could see I had place an order. They continued to ignore me, which was very frustrating. They couldn't even go up to the door to see how they could help me. They were closing 2 hours earlier than usual and they didn't even update that on the app, letting me place the order. Even on Google their hours aren't updated. I called them while I was outside to let them know I wanted a refund but they didn't answer the phone. Overall rude service. Will not return. If you place an order online, I would recommend you call the store first to make sure they're open, since I guess they can't update their hours.
Service: 1
Tee M
Place is ridiculous and unprofessional. Literally closed down whole lobby down at 6pm for, live close by so don’t always use car to come and was turned down at door and at drive thru even though I had cash ready to pay I get I didn’t have car but shouldn’t of closed down whole lobby for regular customers who pay cash dang near everyday
Atmosphere: 1
Service: 1
Carolyn Watts
The manager was very loud and rude to my husband. He understood they were short-staffed and still working on our order and had no problem waiting until she yelled at him. Very rude customer service. Need to replace her. We've been coming here for over 20 years and won't be coming back to this location ever again.
Alicia M
Happy for the holiday season drinks love almond suger cookie latte one of my favorites 😍
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kind Salted Caramel & Dark Chocolate Nut Bar, Chocolate Croissant, Chocolate Cake Pop, Cookies & Cream Cake Pop, Iced Coffee Clover Vertica, Iced Caramel Macchiato
Alejandra
Linda was very attentive and friendly. I appreciate the experience,
Atmosphere: 5
Food: 5
Service: 5
Deborah Haskins
Food ready quickly. Clean rest room. Lemon cake is scrumptious. Got it with reward points!!
Atmosphere: 5
Food: 5
Service: 5
Denise Bowie
Service is great. However, I did not care for the taste of their coffee.
Atmosphere: 5
Food: 1
Service: 5
Sander Kinsall
This place is a mess!! Service is horrible
Atmosphere: 1
Food: 1
Service: 1
Tyshi. Audios
Extremely slow, ordered 10 mins before bus came, and No one was there and left with a drink i didnt ask for and no way home. dont come here.
they were very efficient and quick with our order The fastest Starbucks ever been to
Atmosphere: 5
Food: 5
Service: 5
kianna cross
Ordered a venti iced brown sugar shaken expresso might as well ordered a tall . Cup was filled with more ice than actual coffee im super angry like WTH what happened to getting what you paid for … never going back to that location again
Steve Prescott
Banana bread, heated up, was delicious with my coffee
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Colon
I love this Chai Tea! I always add Vanilla, Caramel, and Hazelnut but I add other things too I can't find it the same way anywhere else unless I make it myself because I worked at a Coffee Shop ?
Nyshelle Hayes
I really want the raspberry flavoring back and the grilled cheese and croissant ham and cheese are my fav but I really need me a matcha drink with raspberry flavoring ?
Terrible customer service. I placed an online order to be picked up through drive thru. When I got there they had closed off the drive thru area, so I had to get off to pick up my order inside. Turns out the doors were locked and they were closed. I waited outside knocking on the door for about 10 minutes waiting for someone to see me. The two workers inside saw me and ignored me. At this point I was already irritated and wanted a refund. I showed them my phone through the window so they could see I had place an order. They continued to ignore me, which was very frustrating. They couldn't even go up to the door to see how they could help me.
They were closing 2 hours earlier than usual and they didn't even update that on the app, letting me place the order. Even on Google their hours aren't updated. I called them while I was outside to let them know I wanted a refund but they didn't answer the phone. Overall rude service. Will not return. If you place an order online, I would recommend you call the store first to make sure they're open, since I guess they can't update their hours.
Service: 1
Place is ridiculous and unprofessional. Literally closed down whole lobby down at 6pm for, live close by so don’t always use car to come and was turned down at door and at drive thru even though I had cash ready to pay I get I didn’t have car but shouldn’t of closed down whole lobby for regular customers who pay cash dang near everyday
Atmosphere: 1
Service: 1
The manager was very loud and rude to my husband. He understood they were short-staffed and still working on our order and had no problem waiting until she yelled at him. Very rude customer service. Need to replace her. We've been coming here for over 20 years and won't be coming back to this location ever again.
Happy for the holiday season drinks love almond suger cookie latte one of my favorites 😍
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kind Salted Caramel & Dark Chocolate Nut Bar, Chocolate Croissant, Chocolate Cake Pop, Cookies & Cream Cake Pop, Iced Coffee Clover Vertica, Iced Caramel Macchiato
Linda was very attentive and friendly. I appreciate the experience,
Atmosphere: 5
Food: 5
Service: 5
Food ready quickly. Clean rest room. Lemon cake is scrumptious. Got it with reward points!!
Atmosphere: 5
Food: 5
Service: 5
Service is great. However, I did not care for the taste of their coffee.
Atmosphere: 5
Food: 1
Service: 5
This place is a mess!! Service is horrible
Atmosphere: 1
Food: 1
Service: 1
Extremely slow, ordered 10 mins before bus came, and No one was there and left with a drink i didnt ask for and no way home. dont come here.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chocolate Cake Pop, Squirrel Brand Fruit & Nut, Iced Caramel Macchiato
Love the vibe from the workers here.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
they were very efficient and quick with our order The fastest Starbucks ever been to
Atmosphere: 5
Food: 5
Service: 5
Ordered a venti iced brown sugar shaken expresso might as well ordered a tall . Cup was filled with more ice than actual coffee im super angry like WTH what happened to getting what you paid for … never going back to that location again
Banana bread, heated up, was delicious with my coffee
Atmosphere: 5
Food: 5
Service: 5
I love this Chai Tea! I always add Vanilla, Caramel, and Hazelnut but I add other things too I can't find it the same way anywhere else unless I make it myself because I worked at a Coffee Shop ?
I really want the raspberry flavoring back and the grilled cheese and croissant ham and cheese are my fav but I really need me a matcha drink with raspberry flavoring ?
Atmosphere: 4
Food: 3
Service: 4
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