Laura and Michelle was rude and a smart mouth waited in line 30 minutes at 1110am just to get to window for them to say no change for 100 dollar bill and said they can’t touch safe to get change hope Starbucks loses everything since they have customers wait without informing before they order give it a zero
Alexis Oseguera
Party music blasting. What happened to coffee house music? Seems like a trashy Starbucks to come and study.
Atmosphere: 1
Food: 5
Service: 1
Endy Gonzalez
Extremely slow service and they never answer their phone. I wonder who the GM is for this store. It's horrible. I hate coming here. I wish there was more mom and pop coffee shops.
Atmosphere: 1
Food: 1
Service: 1
Christina Mendoza
Love it
Atmosphere: 5
Food: 5
Service: 5
Joel La Plant
They take pride in Hispanic culture, however that now comes with you must order something to get a water cup, they are rude and the customer is always wrong because they could never make a mistake. I watched a customer bring back a watered down coffee and they said they won’t remake it cause the ticket was printed correctly like that had something to do with how it was made. Shameful and just sad. Will not return and will be sharing my experience with others.
Atmosphere: 1
Food: 5
Service: 1
Nathan
They alright. The lady in the line always be saying what's your name. I say my name, then she be like how are you. But she does not care how I am. It is a script. My name is for relational purposes. If she says "okay see you at the window nate" I am supposed to trust her more. When she says "and what else?" after every order I place it is like she knows I trust her. And she knows I will order another cheese/fruit box. "and what else" okay and a mocha frappaccininio for later. "and what else" well actually that was it but since you phrased it as an expectation and used my name which shows you're my friend then um I guess I'll get a Starbucks refresher too. The pink drink Venti please.
And what else
Okay. Um I guess I'll have to get the lemon cake, my girlfriend who is of age wants those a lot. And what else. And what else. And what else, Nate? Alright. Now I'm peeved. Whatever though. So next I go to the window, and pay and get my stuff and it's pretty good to be honest with you. Then one time i went in there with my pet (one of those dogs with the short squat look) and they said I had to take him out. But I didn't so I ordered a cup of Vento mocha frappaccininio and they let me pay and it was cool. But they always ask for a tip like "Alright sir and it's just gonna ask you a quick question" and it's always "tip 15%/18%/20%" like what. They did not come serve me at my table or pretend to flirt with me for more cash. Why they getting 15% of my 7.25 frap. Also why do they act so bashful when they show me the tip screen. It's always "haha it's gonna ask you a question" or they self-defeat by letting me know that it's TOTALLY OPTIONAL. And they look away while I select NO TIP because they know what they are doing. The cool baristas skip it for me hahahahahahahaha. They are one on a million tho. Also peep that ant I saw in the planter outside of the store.
Atmosphere: 1
Food: 4
Service: 4
Dee Young
Love it . But always out of grilled cheese sandwiches.
Atmosphere: 4
Food: 4
Service: 4
Steve Thomas
Excellent Customer Service. Speedy And Polite!!! Bravo!!! ???
I am writing to express my frustration with an experience at your store on. As a regular customer who frequents this location daily, I have always placed my usual order, which includes ice. However, on multiple occasions, including today, I was told that the store had run out of ice when I requested iced water.
I find this hard to believe, especially after witnessing your baristas using ice to prepare other drinks immediately after I made my request. This has happened more than once, and it gives the impression of unprofessionalism and inconsistency in customer service. As a loyal customer, I expect transparency and fair treatment.
I hope you can address this issue, as it negatively impacts the store’s reputation and my experience as a customer. I would appreciate a response on how this matter will be handled moving forward.
Thank you for your attention to this concern.
Atmosphere: 3
Gema Mancilla
Thank you very much for serving us 2 minutes before closing! You guys are the best !
Atmosphere: 5
Food: 5
Service: 5
Deniece Farnsworth
The drive thru is pretty quick. Friendly service. There's tables inside for hanging out indoors.
Super lazy staff
Atmosphere: 1
Food: 1
Service: 1
Passive aggressive vibes
Atmosphere: 1
Service: 1
Laura and Michelle was rude and a smart mouth waited in line 30 minutes at 1110am just to get to window for them to say no change for 100 dollar bill and said they can’t touch safe to get change hope Starbucks loses everything since they have customers wait without informing before they order give it a zero
Party music blasting. What happened to coffee house music? Seems like a trashy Starbucks to come and study.
Atmosphere: 1
Food: 5
Service: 1
Extremely slow service and they never answer their phone. I wonder who the GM is for this store. It's horrible. I hate coming here. I wish there was more mom and pop coffee shops.
Atmosphere: 1
Food: 1
Service: 1
Love it
Atmosphere: 5
Food: 5
Service: 5
They take pride in Hispanic culture, however that now comes with you must order something to get a water cup, they are rude and the customer is always wrong because they could never make a mistake. I watched a customer bring back a watered down coffee and they said they won’t remake it cause the ticket was printed correctly like that had something to do with how it was made. Shameful and just sad. Will not return and will be sharing my experience with others.
Atmosphere: 1
Food: 5
Service: 1
They alright. The lady in the line always be saying what's your name. I say my name, then she be like how are you. But she does not care how I am. It is a script. My name is for relational purposes. If she says "okay see you at the window nate" I am supposed to trust her more. When she says "and what else?" after every order I place it is like she knows I trust her. And she knows I will order another cheese/fruit box. "and what else" okay and a mocha frappaccininio for later. "and what else" well actually that was it but since you phrased it as an expectation and used my name which shows you're my friend then um I guess I'll get a Starbucks refresher too. The pink drink Venti please.
And what else
Okay. Um I guess I'll have to get the lemon cake, my girlfriend who is of age wants those a lot. And what else. And what else. And what else, Nate? Alright. Now I'm peeved. Whatever though. So next I go to the window, and pay and get my stuff and it's pretty good to be honest with you. Then one time i went in there with my pet (one of those dogs with the short squat look) and they said I had to take him out. But I didn't so I ordered a cup of Vento mocha frappaccininio and they let me pay and it was cool. But they always ask for a tip like "Alright sir and it's just gonna ask you a quick question" and it's always "tip 15%/18%/20%" like what. They did not come serve me at my table or pretend to flirt with me for more cash. Why they getting 15% of my 7.25 frap. Also why do they act so bashful when they show me the tip screen. It's always "haha it's gonna ask you a question" or they self-defeat by letting me know that it's TOTALLY OPTIONAL. And they look away while I select NO TIP because they know what they are doing. The cool baristas skip it for me hahahahahahahaha. They are one on a million tho. Also peep that ant I saw in the planter outside of the store.
Atmosphere: 1
Food: 4
Service: 4
Love it . But always out of grilled cheese sandwiches.
Atmosphere: 4
Food: 4
Service: 4
Excellent Customer Service.
Speedy And Polite!!! Bravo!!! ???
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I am writing to express my frustration with an experience at your store on. As a regular customer who frequents this location daily, I have always placed my usual order, which includes ice. However, on multiple occasions, including today, I was told that the store had run out of ice when I requested iced water.
I find this hard to believe, especially after witnessing your baristas using ice to prepare other drinks immediately after I made my request. This has happened more than once, and it gives the impression of unprofessionalism and inconsistency in customer service. As a loyal customer, I expect transparency and fair treatment.
I hope you can address this issue, as it negatively impacts the store’s reputation and my experience as a customer. I would appreciate a response on how this matter will be handled moving forward.
Thank you for your attention to this concern.
Atmosphere: 3
Thank you very much for serving us 2 minutes before closing! You guys are the best !
Atmosphere: 5
Food: 5
Service: 5
The drive thru is pretty quick. Friendly service. There's tables inside for hanging out indoors.
Atmosphere: 4
Food: 4
Service: 4
Staff was friendly. Service was great!
Atmosphere: 5
Food: 5
Service: 5
Love there frapachinos
Atmosphere: 5
Food: 5
Service: 5
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