The Coffee Bean & Tea Leaf

Don't go to Starbucks. Go here. Just go . This place is soooo good

Wakes ya up

I’ve been sitting on writing this review for a few months. I use to be a barista, so I understand what these guys go through regularly. Please take what I say with a grain of salt because I just want to be as honest and transparent as I possibly can.
Coffee bean has been a safer coffee choice for my husband and I. We don’t go to Starbucks, we’ve tried the smaller coffee houses in town, and we’ve even gone to Dutch Bros. Coffee bean was just always better . Over the last year or so we have experienced some negative experiences with customer service, even from the store manager whom we always greet politely but he just always seems to be in some kind of mood. We took a long break from coming here for that reason.
About a week ago I made the decision to come back because I checked my account and had a free drink. I just finished my semester and felt like having a treat.
I went and ordered a drink for myself and my husband. A cold brew ice blended and an iced matcha latte. They had new baristas on the bar, no problem. Eventually when it came to the 20 minute mark I was starting to grow a little impatient just. But there were many other customers in the lobby experiencing the same thing. Some may have been waiting longer than me. I’m not sure what exactly happened and I am sympathetic to what they were going through, but it just mostly seemed like the baristas making the drinks were disorganized and without support. They lost many drinks, were not keeping track of what they put out. One of them even threw my drink away because a lady with the same name as mine thought it was hers and told the barista it was wrong. I had to go to the shift lead and let her know otherwise I probably would’ve waited longer. Even still, I waited about an extra 10 minutes for my second drink. In conclusion I waited nearly 40 minutes for 2 drinks, which feels like insanity but I chose it.
A few days later, I returned, telling myself that they were just having a bad day. I walked in to a calmer store and happier baristas and it made me feel silly for ever feeling so upset. The visit after that one was also pleasant. I was slowly starting to have faith in coffee bean again, but today honestly just sealed the deal for me.
Today, we decided to place a mobile order, thinking it would be better. Again, two easy drinks, no special instructions except light ice and whipped cream. I wish I had taken a picture of my drink because it was honestly just the most blatant carelessness. It was an ice blended cold brew. The barista spilled half of it in the counter, and instead of starting the drink over again, she added to what was in the blende. It tasted like a melted iced coffee that had so much ice that it was more water than coffee. I didn’t want to go back in after getting the drink because I was trying to lead with understanding, but they were not even busy for her to not have taken the time to make a quality beverage. My husband went back in and fixed it for me but the problem then became that the drink he had ordered with light ice was actually packed to the lid with ice and we just decided it wasn’t worth the trouble to keep coming back here if even clear instructions do not matter. We are not difficult people, we don’t like making a fuss, but I’m just very over it. I hope that Michael eventually teaches his baristas the importance of customer service and beverage standards. These drinks are not cheap, and to hand money over to people who do not care is very disheartening. We will be saving coffee dates for when we go to LA, and investing more in coffee at home. There are no good coffee places in the AV, but I hope that changes one day.

The coffee and baked goods here are absolutely delicious and the service is usually always great. I went in this past Tuesday to get coffee but overheard one of the baristas (Maria I believe her name was?) complaining, very rudely, about someone’s order. She is also kind of unprofessional as well and just not what I’m used to seeing whenever I go in

I love Coffee Bean and this one did not disappoint 😀

Favorite place

I met a friend at The Coffee Bean & Tea Leaf in Palmdale and was pleasantly surprised by how relaxing and enjoyable the experience was. The patio area is a definite highlight. Spacious, clean, and a perfect spot to enjoy your drink outside. It is a great place to unwind, meet with a friend, or even get some work done.

Inside, the atmosphere is cozy and familiar. The staff was friendly, efficient, and made my drink just the way I like it. The menu offers a solid variety of coffee, tea, and pastries, something for every mood or craving.

Overall, this location stands out for its calm environment, good service, and the lovely outdoor seating. I will definitely be back.

Good service

Nice coffee shop with good atmosphere

Their coffee is fresh and full of flavor so

The drink took way too long for a simple ice blended caramel.

That Hot Matcha Latte was amazing!!!

Atmosphere: 5

Food: 5

Service: 5

Friendly people. Smooth latte. Good vibes. I'll drink coffee elsewhere when a Coffee Bean is not available, but if I have the choice, this is the place to go. My latte is always hot and smooth without the unpleasant bitterness that some other coffee shops have. A drink from Coffee Bean just makes the day better!

Atmosphere: 5

Food: 5

Service: 5

Better then Starbucks && better price! I get iced caramel latte the Expresso works good for getting the day going.

They get my order wrong every time whether they over charge me or send me the wrong items. They NEVER answer the phone. The drinks are always nasty. I’ve had enough

Atmosphere: 1

Food: 1

Service: 1