Wetzel's Pretzels

I saw roaches on their walls twice. The employees did NOT have fresh pretzels and served me stale pretzels. When i tried to ask for fresh pretzels they rolled their eyes at me and gave me attitude. They also kept pushing me to buy a dip and a drink.

Atmosphere: 1

Food: 1

Service: 1

First time here … on the recommendation of a friend. Smelled amazing and tasted almost as good as it smelled. Friendly cashier made the experience for me … she was an expert on the items and how they tasted. Thank you Reyna for the best mall food experience I’ve had in some time.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Pepperoni Twist, Caramel Sauce, Sinful Cinnamon Pretzel, Original Pretzel with Butter and Salt

I came here for an interview and the lady REFUSED it. How she handled it was unprofessional and looking through these reviews, it seems like it isn't the first time this has happened. She sent me to wait to the FOOD COURT where my friend approached me for small talk. If you live here in the AV, you know how this mall is literally the only place to hang out in. I have no control over who comes over or who doesn't. She viewed me incapable for "bringing a friend" and saying how I'm not able to face things on my own then straight up left the mall. I've had experience working in a non profit convention, checking IDs ON MY OWN. You shouldn't judge people based on what it seems or what it's not. Let your candidates speak.

Atmosphere: 1

Service: 1

Never again, the staff is very problematic and very judging. I recently went in for a job here, and I spoke to one of the workers about what I had went for and my friend with me politely asked where it was that I needed to have a seat in while I waited 5-10 minutes prior and this lady who Im not sure was, but overall rude and very disrespectful and does not know the proper way of handling or dealing with a situation she is incapable of having a proper conversation to, which I believe had to do with how someone appeared and looked for which is why she acted in such an uncalled for manner. As a worker or manager which she made perfectly clear she said she wasn't you should be capable if working and speaking to customers even if they are difficult but it was unprofessional and you should not judge anyone based on their looks, appearances or background. Please be mindful next time about who you approach and speak to because not everything should be handled with such disrespectful tones and attitude as if they are searching for a reason to fight. Wish you luck but if this is a daily thing, then I believe it should be handled and fixed.

MY SISTER HAD A INTERVIEW TODAY AND THE MANGER REFUSED TO GIVE HER THE INTERVIEW TO HER BECAUSE MY BROTHER IN LAW APPARENTLY WAS DISRESPECTFUL TO HER WHEN ALL HE ASK WAS IF ITS OKAY IF WE SIT AT THE FOOD COURT TABLES !!!!! I DONT KNOW IF ITS BECAUSE SHE IS RACIST TOWARDS LATINOS?

If I could do less than a one star I would have. Extremely disappointed from this store no one is wearing gloves, no one has their hair up properly, not to mention how much they are charging for stale, hard and extremely dry pretzels. Customer service is also terrible I stood in line waiting 5-10 minutes while every single one of the workers were in the back on their phones not even paying attention to their work space. And when they emerged from the back none of them washed their hands and just went right back to work. Attitude from the workers are also extremely bad. All in all this place doesnt follow safe food guidelines as it is the main requirement to have a job in food

Pretzels are easily my favorite mall food and now being in the AV, there's only one place to get them that makes the best pretzels and that's Wetzel's in the AV Mall! The best!!

Rude, closes too early, says they're open till 7 on the website and when you get there they're closed and then the woman rudely says, This all we got." This all." get this out of their hands and into someone's that cares. PLEASE!

We stopped at the Antelope Valley Mall in Palmdale just to get these pretzels and take them home for my sister who usually loves them. The staff was ok, the lady that took care of us was friendly. Unfortunately about 1/3 of the 3 packs of pretzel bites we received were raw. I'm just hoping nobody gets sick from raw dough. Also I ordered with salt and only 2 of the 3 has salt on them

Everything is very delicious and they have specials.

Rude, closes too early, says they're open till 7 on the website and when you get there they're closed and then the woman rudely says, This all we got." This all." get this out of their hands and into someone's that cares. PLEASE!

Not very professional I called person says hello .instead of saying wetzel pretzels

fabulous very nice

One of the best smells in the mall. Just walking past it you can smell their pretzels. They tend to be packed on most times I've came but coming here for their pizza pretzels is one of the favorite enjoyments of coming to the mall. The workers were fast even when they had the long line.

Not very professional I called person says hello .instead of saying wetzel pretzels