Chipotle Mexican Grill
2675 El Camino Real, Palo Alto
(650) 462-9154
Recent Reviews
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Staff gives long dirty looks when you asked for things on the side. We thanked and apologized, but they acted like we were stray dogs coming in for a free meal.
Atmosphere: 2
Food: 3
Service: 1
Service is slow even tho there’s no people inside!
Work environment is unorganized!
Atmosphere: 1
Service: 1
Ordered a kid’s meal. This is what they gave me. Felt like I was at the Fyre Festival haha
Manager yelled at me and threatened to kick me out after I asked for bigger proportions, he also implied I need to lose some weight. Fire the manager he’s extremely rude
Atmosphere: 1
Food: 1
Service: 1
Very stingy with the portions - got double meat, and guac - still equal to about a single portion at other stores
I am here multiple times a month and recently I found the steak quality is significantly down. So dry and it feels that it has been stored for a very long time. I could not chew most of it and end up throwing away.
Please pay attention to the meat quality consistency if you are the store manager and see this review.
Atmosphere: 3
Food: 1
Service: 3
This restaurant has messed up my pick up order 4 out of 5 times. Don’t know how difficult it is to just make sure that all the items ordered are in the bag. Every time I open the bag and check - didn’t do it once today and I came back home to see missed items.
Atmosphere: 3
Food: 3
Service: 1
What happened with chipotle?? They seriously reduced the portions and have raised the price for everything across the board/menu! I wouldn’t mind the price hike if the food was decent! But honestly….I would not give this food to a stray dog! Well maybe I would just to satisfy the poor dog’s hunger!! The food sits out on display for a long while and becomes dry and unappealing. When you ask someone to replenish the food they look at you as if you had a third eye or something. I noticed that they had heavy takeaway traffic. I don’t understand how Chipotle has fallen way below standards. They use to be really good….not any longer. That ship has come and gone!!💯💯🤯🧐
Atmosphere: 2
Food: 1
Service: 3
Chipotle online has a new feature where you can order “build you own” which serves 4-6 people. (Catering is minimum 10 people). I picked it up and asked for extra plates (I have little kids). The manager looked at me like I was an alien. She said you didn’t order catering. You don’t get plates with this order. I was confused since there were a few plates already in the bag. I asked if I could pay for them. She said $1.65 EACH plate. It’s crazy to say your own build your own option is not catering? I paid $80 for build you own but can’t get a few extra plates?
Service: 1
One of the better chipotles around
Restaurantji Recommends
Wow expect such small portion when you order online
Atmosphere: 3
Food: 2
Service: 1
I was very disappointed with my recent visit. A bay leaf was accidentally thrown into my bowl by the first employee and then picked out by the next. On top of that, I also found a piece of avocado peel in my food. The preparation felt very rushed, with three different employees taking turns making my bowl and tossing the ingredients in carelessly. I understand it was lunchtime, but even during busy hours, quality and attention to detail should not be overlooked.
Atmosphere: 1
Food: 1
Service: 1
This place is so stingy with food. Never order online. They also charged me different prices the different days I got the same order.
Atmosphere: 3
Food: 1
Service: 3
Good vegetarian side dishes.
Great place it was very clean outside as well.
Atmosphere: 5
Food: 5
Service: 5
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