Chipotle Mexican Grill

Absolutely terrible experience at this Chipotle.

I came in today specifically for the free guacamole offer. I ordered a veggie bowl and a tortilla on the side in person, not realizing the guac deal only applied to online orders. When I offered to just place the same order on the app and take the bowl they had already made, the older woman at the counter flat-out refused. She gave no real reason, just said something vague about too many online orders or that since I ordered in person, I had to pay in person. It made no sense and felt like she just didn’t want to deal with me.

I left without arguing, but when I got back home, I realized they forgot the tortilla I asked for. I walked all the way back to let them know, and instead of apologizing or fixing it politely, that same woman started arguing with me again telling me I never ordered a tortilla, even though she wasn’t the one who made my food!

And this isn’t the first time. The last time I went to this location, they forgot the tortilla too. I caught it before leaving that time, but now it’s clear this place constantly messes up orders and worse, treats customers like we’re the problem.

The woman working the counter was rude, dismissive, and had a terrible attitude both times. I’m honestly disgusted by how I was treated. Is this really the level of service Chipotle thinks is acceptable?

They also usually don't give enough food compared to other locations. Only eat here if you want to leave hungry.

The customer service at this location is beyond pathetic. Avoid this place unless you want to be ignored, argued with, or sent home with a messed-up order.

Service: 1

Extra small portions, eat here only if you are on a DIET . Even adding extra meat the portion will be smaller than a regular chipotle. You will get a 1/3 of a bowl. Such a great location but I don’t
Understand why the manager is so stingy with the food.
I used to come Here every Sunday but today was my last time, also the lettuce was brownish and sticky.

Atmosphere: 1

Food: 1

Service: 1

This was my “double” chicken portion, dude gave me like two half scoops and was shaking the second scoop to get a couple pieces off that were touching the spoon (I would understand if it was a mountain of chicken but this was so light). Man was even rationing the rice… like we’re not at war 😭. For a $16 meal this is pretty ridiculous.

Atmosphere: 5

Food: 1

Service: 1

The portions are to small for what they charge this is just a snack last time going here

Healthful and tasty food options

Atmosphere: 5

Food: 5

Service: 5

Got double chicken did not get good portion. Also big leaves came in my food. Asked for more chicken and she was rude and said no

Atmosphere: 2

Food: 1

Service: 2

Woman manager refused to give even water because she had no cups. I said I would take anything just super thirsty the worst service I’ve ever received. Also they hella skimp on portions at this location and their chicken isn’t as good as other locations.

Atmosphere: 1

Food: 1

Service: 1

The entire experience here was terrible. Hardly spoke english, didnt look up and make any sort of eye contact, yelled in Spanish as if I was bothering them by telling them i didnt want certain salsas added to my order. The seemed like a factory assembly line.

Atmosphere: 1

Food: 1

Service: 1

This Chipotle location is one of the better locations. I usually go for lunch and the food is always fresh, the staff is friendly, and the dining/patio areas are always clean. During the peak hours they’re usually well staffed on the line so it moves pretty quickly. There is a closer Chipotle location but the food quality, service, and atmosphere are definitely worth the 12 min drive from my job.
Keep up the great work!

Atmosphere: 5

Food: 5

Service: 5

This Chipotle used to be our go to spot but no more. They reduced their portions down to one spoon of rice, one spoon of chicken. It’s understandable that they want to save money and not waste food, but they should be willing to add more when requested, so that hungry young men can eat a good lunch. That kind of stinginess takes the joy out of going out to eat. We won’t be going back there. So sad.

Food: 1

Service: 1

Weak. Smallest burrito I’ve had at chipotle.

Atmosphere: 1

Food: 1

Service: 1

The workers are extremely rude. We got there 25 minutes before closing time. They only had brown rice, chicken, black beans, hot & medium salsa. They closed the kitchen and didn't inform the customers that were waiting in line that they are out of food. The worst experience we have ever had as far as customer service goes. They had 2 people get up from their table and move to outside seating 20 minutes before closing so that they could clean. Avoid this location.

Atmosphere: 2

Food: 3

Service: 1

There are a lot of complaints in the reviews which is unfortunate. I just came to warn that the amount of food they provided was very, very noticeably low in comparison with literally every other Chipotle I’ve ever tried🥲Staff on this shift had okay attitude, but I do think this factor brings it down to “not worth it” because you’re mainly paying for the food in the end not the atmosphere or staff demeanor. But they did literally just sweep underneath our feet as we were eating at a table which was a little awkward, haha

The meat also tastes a little funny. Maybe not spoiled, but definitely not fresh or well stored.

Atmosphere: 1

Food: 1

Service: 1

Decent quantity food compared to other chipotle locations off late that have really cut down on their portions. Not sure if that was because I asked for extra quantities of most ingredients while ordering online.

Atmosphere: 5

Food: 5

Service: 5

I was there around 3 p.m. between lunch and dinner. It was nearly empty, but their delivery station was doing bang up business with 2 women working that station full time. The food was good and fresh at $17 for 3 custom Crispy tacos. The decor and furnishings were rustic like a
Mexican beach palapa. The chairs are welded iron rods holding light plywood seats and backs. The floors are hard concrete and omnipresent wainscoting is vertically corrugated galvanized steel. So, the sound can bounce off all those hard surfaces when it gets crowded. I'd go back.

Atmosphere: 4

Food: 5

Service: 4